CALIFORNIA CALL CENTER DATA DASHBOARD

Source: Employment Development Department

Published: January 2024
Term
Phone calls entering the UI call centers
Unique callers
Phone calls answered by staff
DASHBOARD

Definition
Total inbound calls received from customers within the prior one week period of the report date. This does not rep
due to multiple attempts to contact the centers.
Total inbound calls received from unique customers within the prior one week period of the repo
Total calls answered by agents within the prior one week period of the report date.
CALIFORNIA CALL CENTER DATA DASHBOARD
Source: Employment Development Department
Published: January 2024

Week Ending Date Phone calls entering the UI call centers Unique callers

8/29/2020 2,155,508 383,481

9/5/2020 1,957,618 400,262
9/12/2020 1,957,227 369,435
9/19/2020 2,258,141 429,452
9/26/2020 1,571,842 299,884
10/3/2020 1,263,569 291,132
10/10/2020 2,927,978 443,081
10/17/2020 1,843,902 355,177
10/24/2020 1,743,165 338,201
10/31/2020 1,646,080 283595
11/7/2020 1,481,175 286722
11/14/2020 1,329,205 306339
11/21/2020 1,419,080 313,006
11/28/2020 854,242 211,062
12/5/2020 1,560,944 308,832
12/12/2020 1,522,547 308,091
12/19/2020 1,502,445 310,463
12/26/2020 1,265,168 253,959
1/2/2021 2,076,242 388,544
1/9/2021 4,207,414 743,171
1/16/2021 9,707,930 1,153,834
1/23/2021 5,801,776 808,525
1/30/2021 7,500,111 936,014
2/6/2021 6,008,037 402,411
2/13/2021 5,355,635 423,730
2/20/2021 4,218,296 466,351
2/27/2021 2,530,451 346,250
3/6/2021 2,269,739 310,320
3/13/2021 2,753,561 328,670
3/20/2021 2,453,605 310,943
3/27/2021 2,862,901 332,390
4/3/2021 3,251,249 351,980
4/10/2021 3,472,773 371,926
4/17/2021 3,742,439 387,328
4/24/2021 4,118,795 387,404
5/1/2021 4,802,437 393,114
5/8/2021 4,806,061 382,329
5/15/2021 5,119,755 378,146
5/22/2021 3,950,743 325,172
5/29/2021 4,042,020 315,026
6/5/2021 3,456,452 271,536
6/12/2021 3,888,171 297,400
6/19/2021 3,342,029 282,224
6/26/2021 3,025,060 264,820
 7/3/2021 2,859,512 261,049
7/10/2021 2,325,137 220,404
7/17/2021 3,037,306 254,356
7/24/2021 3,183,250 272,844
7/31/2021 3,435,766 254,926
8/7/2021 2,630,941 247,686
8/14/2021 2,222,965 245,325
8/21/2021 2,167,173 243,469
8/28/2021 2,204,426 231,675
9/4/2021 2,344,851 219,232
9/11/2021 1,790,378 181,237
9/18/2021 1,724,600 182,698
9/25/2021 1,470,066 180,706
10/2/2021 1,287,050 177,714
10/9/2021 1,086,829 161,323
10/16/2021 690,005 141,736
10/23/2021 731,436 134,026
10/30/2021 624,342 131,719
11/6/2021 520,910 123,390
11/13/2021 490,462 114,254
11/20/2021 552,285 124,868
11/27/2021 310,926 81,987
12/4/2021 536,755 124,201
12/11/2021 473,285 115,460
12/18/2021 297,919 101,212
12/25/2021 186,996 73,485
1/1/2022 231,917 77,625
1/8/2022 340,016 97,619
1/15/2022 343,630 103,530
1/22/2022 333,167 95,046
1/29/2022 289,821 95,683
2/5/2022 249,816 90,400
2/12/2022 224,964 87,354
2/19/2022 154,920 75,795
2/26/2022 167,059 71,365
3/5/2022 196,773 74,060
3/12/2022 192,561 70,868
3/19/2022 161,868 67,744
3/26/2022 180,470 67,646
4/2/2022 183,246 66,492
4/9/2022 162,123 66,068
4/16/2022 154,005 64,080
4/23/2022 144,557 60,543
4/30/2022 139,658 59,714
5/7/2022 134,960 56,688
5/14/2022 138,333 56,998
5/21/2022 133,545 56,852
5/28/2022 140,645 56,562
6/4/2022 152,264 54,625
6/11/2022 164,049 59,319
6/18/2022 175,859 61,478
6/25/2022 163,743 59,692
7/2/2022 172,584 63,001
 7/9/2022 160,762 54,770
7/16/2022 177,867 62,190
7/23/2022 168,515 59,544
7/30/2022 160,556 57,302
8/6/2022 161,478 56,536
8/13/2022 168,321 55,899
8/20/2022 183,258 56,831
8/27/2022 185,350 55,686
9/3/2022 182,074 54,772
9/10/2022 164,883 46,686
9/17/2022 194,500 53,721
9/24/2022 178,483 51,586
10/1/2022 167,661 50,690
10/8/2022 216,452 52,173
10/15/2022 233,486 49,940
10/22/2022 278,291 53,206
10/29/2022 296,397 52,969
11/5/2022 256,778 53,714
11/12/2022 270,029 52,991
11/19/2022 311,824 62,496
11/26/2022 213,738 46,603
12/3/2022 369,913 70,416
12/10/2022 289,608 66,799
12/17/2022 280,733 64,889
12/24/2022 243,418 58,931
12/31/2022 249,906 54,532
1/7/2023 346,796 66,510
1/14/2023 357,052 74,200
1/21/2023 435,645 63,869
1/28/2023 559,404 70,360
2/4/2023 282,385 68,713
2/11/2023 259,728 64,525
2/18/2023 234,152 59,829
2/25/2023 242,217 55,539
3/4/2023 269,686 64,528
3/11/2023 272,913 62,367
3/18/2023 273,615 61,195
3/25/2023 275,159 61,726
4/1/2023 219,813 51,549
4/8/2023 285,902 62,330
4/15/2023 241,740 59,176
4/22/2023 210,521 56,446
4/29/2023 176,393 53,311
5/6/2023 196,898 55,211
5/13/2023 201,928 54,994
5/20/2023 186,068 56,410
5/27/2023 178,702 57,223
6/3/2023 136,994 49,659
6/10/2023 154,232 57,215
6/17/2023 136,665 54,203
6/24/2023 115,151 48,534
7/1/2023 293,174 87,435
7/8/2023 165,229 56,902
 7/15/2023 191,785 64,742
7/22/2023 164,876 60,547
7/29/2023 163,119 59,424
8/5/2023 156,387 58,965
8/12/2023 154,787 57,857
8/19/2023 145,269 56,509
8/26/2023 149,603 57,308
9/2/2023 137,357 54,127
9/9/2023 122,296 47,140
9/16/2023 144,455 55,533
9/23/2023 121,305 50,772
9/30/2023 114,474 49,959
10/7/2023 134,627 52,105
10/14/2023 123,309 51,194
10/21/2023 141,474 54,675
10/28/2023 151,822 55,329
11/4/2023 158,135 53,845
11/11/2023 165,337 50,410
11/18/2023 264,940 65,570
11/25/2023 157,110 39,092
12/2/2023 283,288 65,559
12/9/2023 228,675 61,185
12/16/2023 208,762 61,169
12/23/2023 213,959 61,612
12/30/2023 148,254 48,629
1/6/2024 250,258 59,721
1/13/2024 295,492 71,231
1/20/2024 285,005 64,441
Phone calls answered by staff

217,363
220,860
184,168
234,748
241,863
254,964
245,284
243,899
246,079
250,567
251,031
218,249
259,329
167,160
258,345
231,612
242,796
187,295
213,102
290,843
307,919
254,621
303,974
272,459
249,532
253,573
313,729
269,985
281,053
257,643
263,261
219,441
290,135
302,257
288,371
267,891
263,278
256,570
233,134
235,592
202,683
255,721
248,909
242,235
236,514
184,350
248,165
278,324
248,123
204,041
206,712
201,301
195,554
183,366
131,071
160,855
163,845
160,945
155,582
135,602
116,994
120,886
122,988
97,804
114,797
61,413
107,825
101,711
116,075
92,376
83,578
97,950
105,191
92,539
114,532
111,851
115,320
112,062
100,250
111,854
115,046
103,514
96,684
87,905
104,506
100,277
100,592
99,503
92,933
91,702
96,010
93,115
74,318
85,733
83,961
87,611
92,989
74,397
90,971
86,001
84,647
80,372
72,143
65,817
64,031
62,641
46,122
57,545
57,318
57,690
52,085
48,216
45,342
48,772
51,001
40,736
47,264
29,002
60,677
61,428
55,263
52,064
42,984
50,492
64,482
57,937
74,446
71,097
70,923
69,034
55,024
65,647
61,903
61,939
63,374
51,199
61,081
62,311
64,036
64,790
63,546
56,209
58,277
60,593
52,651
63,757
64,082
62,359
83,350
66,827
81,657
77,139
74,267
74,017
71,674
68,984
67,977
66,369
54,079
65,075
64,232
65,645
61,336
64,579
63,939
64,111
59,844
51,133
61,877
32,753
58,658
55,777
60,611
60,544
47,137
47,513
61,314
49,469