The breakout of the COVID-19 pandemic has intensified the appearance of many additional technical... more The breakout of the COVID-19 pandemic has intensified the appearance of many additional technical knowledge risks in organizations. Cyber risks in particular are becoming a great challenge for organizations. At the same time, academic research on cyber risks, their costs, consequences and ability of overcoming them is still scarce and fragmented. In order to fill this gap, the paper is aimed to identify different types of cyber risks that organizations face and to examine the organizations’ ability to handle those risks. The paper presents research results from a sample of 60 organizations, addressing questions such as: (i) What are the costs of cyber risks the organization has faced? (ii) What is the company ability to address these risks?, and (iii) What is the organization doing to minimize the impact of such risks? Data was collected by means of a questionnaire. This research study has allowed to identify the state of the art concerning cyber risks, which can bear severe conse...
Purpose: Knowledge risks are increasingly becoming a great challenge to a variety of organization... more Purpose: Knowledge risks are increasingly becoming a great challenge to a variety of organizations. At the same time, academic research on such types of risks, their consequences, and potential ways of overcoming them is still scarce and fragmented. To fill this gap, the paper aims to find out do companies manage their knowledge risks, what are the possible knowledge risks they face and have they observed an increase of knowledge risks during the COVID-19 pandemic. The paper is aimed to present insights on different types of knowledge risks that organizations face, and the ways organizations handle them. The paper also proposes some potential countermeasures organizations might use to mitigate the consequences of knowledge risks. Methodology: The study presents the results of a quantitative survey performed among 60 professionals dealing with management and knowledge risks in organizations. In the study, the authors also have examined what tools and methods are used to manage these ...
Running business in contemporary world has never been as demanding as it is nowadays. Business sk... more Running business in contemporary world has never been as demanding as it is nowadays. Business skills and competences are therefore of a great importance, as they help to acquire and maintain competitive advantage. For business owners and business managers it is increasingly important to gain those skills and competences in a fast and effective way. That is why new and innovative approaches to business education need to be elaborated, disseminated, popularized and – finally – promoted. This book is entirely dedicated to such innovative approaches and its main aim is to propagate them among business educators. The selected issues are described in ten following chapters. The first chapter discusses an innovative business model designing tool. Its aim is to give a tool that can be used for brainstorming details of the Business Model and can be later used either in Business Model Canvas, Lean Canvas, Lean start-ups or Business plans. The second chapter is devoted to developing competenc...
Nowadays nobody has any doubts about the usefulness of IT tools for the educational purposes. The... more Nowadays nobody has any doubts about the usefulness of IT tools for the educational purposes. The development of the Internet and other information and communication technologies has completely changed the approach to training people and transferring knowledge. New forms of learning, like e-learning, blended learning, Web 2.0, a variety of simulations and other modern approaches are now undoubtedly integrated with the educational processes. This book presents selected issues on the application of IT tools in widely-defined business and management education. The first chapter is devoted to the use and development of e-learning systems in educational projects. It generally presents some practical methods of their use in the education processes. The chapter further analyses the impact of different e-learning systems on improving the quality of education. The second chapter describes online application and e-learning in the competence-based management in public administration organizati...
Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-fri... more Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated approach to risk management, i.e. one that covers knowledge risks as well. Although the role of knowledge in organizational performance is generally acknowledged and has been explored vastly, the study of risks related to knowledge or knowledge risk management is still in its infancy. Indeed, we lack an in-depth understanding of how organizations perceive and manage the possible downsides of knowledge. Therefore, the aim of this paper is to empirically investigate knowledge risk management in organizations. Design/methodology/approach – An international sampl...
COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation,... more COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the framework that appropriately addresses the relevance of KM in crisis situations. This study is based on the literature review of selected papers devoted to crisis management and knowledge management in the time of crisis. The research output is presented in the form of a new framework. This study focuses on the potential support of KM practices on the crisis management within a tourism industry. This work delivers the insights regarding the potential knowledge management application in tourism sector in terms of coping with high-volume crisis. The proposed fra...
This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive... more This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated in the literature, there are still not many studies comparing emergent KM approach with a deliberate one, especially with regard to the determinants of the two. Hence, the paper contributes to a better understanding of the differences between these two approaches and their influencing factors. The list of their potential determinants was established on the basis of literature review. Further on, ten case studies (from companies of various sizes and offering various services) have been examined to verify the factors determining the selection of KM approa...
The aim of this chapter is to present and analyze knowledge risks and their management in compani... more The aim of this chapter is to present and analyze knowledge risks and their management in companies offering knowledge-intensive business services. The chapter illustrates potential knowledge risks, with a special emphasis on risks related to firms offering knowledge-intensive business services, and then discusses the results of a case study research conducted among 13 small KIBS firms from Poland. The study is of a novel character, as there is hardly any study devoted to a plethora of knowledge risks in companies, and therefore, it contributes to the development of the research field of knowledge risks. It also takes a look at the perspective of KIBS firms, which is still an underexplored topic. As the study shows, the most frequently indicated risk was the loss of knowledge associated with the departure of an employee. This result confirms the expectations that for KIBS firms’ human resources are important, and the risks related to them are of special interest. At the same time, leaving employees often supply competitive organizations or even establish their own companies to provide similar services. This is due to a large specialization in a given area of knowledge, necessary to perform tasks at KIBS firms. Other risks identified by the respondents include: problems in communication and knowledge flow, lack of codified/documented knowledge, theft of knowledge (e.g., by competitors), possession of false knowledge or inability to properly use true knowledge (e.g., in the case of clients), contradiction of knowledge obtained from various sources, lack of acquiring knowledge or even disowning by the customer receiving knowledge, aging knowledge, and excess of knowledge.
The breakout of the COVID-19 pandemic has intensified the appearance of many additional technical... more The breakout of the COVID-19 pandemic has intensified the appearance of many additional technical knowledge risks in organizations. Cyber risks in particular are becoming a great challenge for organizations. At the same time, academic research on cyber risks, their costs, consequences and ability of overcoming them is still scarce and fragmented. In order to fill this gap, the paper is aimed to identify different types of cyber risks that organizations face and to examine the organizations’ ability to handle those risks. The paper presents research results from a sample of 60 organizations, addressing questions such as: (i) What are the costs of cyber risks the organization has faced? (ii) What is the company ability to address these risks?, and (iii) What is the organization doing to minimize the impact of such risks? Data was collected by means of a questionnaire. This research study has allowed to identify the state of the art concerning cyber risks, which can bear severe conse...
Purpose: Knowledge risks are increasingly becoming a great challenge to a variety of organization... more Purpose: Knowledge risks are increasingly becoming a great challenge to a variety of organizations. At the same time, academic research on such types of risks, their consequences, and potential ways of overcoming them is still scarce and fragmented. To fill this gap, the paper aims to find out do companies manage their knowledge risks, what are the possible knowledge risks they face and have they observed an increase of knowledge risks during the COVID-19 pandemic. The paper is aimed to present insights on different types of knowledge risks that organizations face, and the ways organizations handle them. The paper also proposes some potential countermeasures organizations might use to mitigate the consequences of knowledge risks. Methodology: The study presents the results of a quantitative survey performed among 60 professionals dealing with management and knowledge risks in organizations. In the study, the authors also have examined what tools and methods are used to manage these ...
Running business in contemporary world has never been as demanding as it is nowadays. Business sk... more Running business in contemporary world has never been as demanding as it is nowadays. Business skills and competences are therefore of a great importance, as they help to acquire and maintain competitive advantage. For business owners and business managers it is increasingly important to gain those skills and competences in a fast and effective way. That is why new and innovative approaches to business education need to be elaborated, disseminated, popularized and – finally – promoted. This book is entirely dedicated to such innovative approaches and its main aim is to propagate them among business educators. The selected issues are described in ten following chapters. The first chapter discusses an innovative business model designing tool. Its aim is to give a tool that can be used for brainstorming details of the Business Model and can be later used either in Business Model Canvas, Lean Canvas, Lean start-ups or Business plans. The second chapter is devoted to developing competenc...
Nowadays nobody has any doubts about the usefulness of IT tools for the educational purposes. The... more Nowadays nobody has any doubts about the usefulness of IT tools for the educational purposes. The development of the Internet and other information and communication technologies has completely changed the approach to training people and transferring knowledge. New forms of learning, like e-learning, blended learning, Web 2.0, a variety of simulations and other modern approaches are now undoubtedly integrated with the educational processes. This book presents selected issues on the application of IT tools in widely-defined business and management education. The first chapter is devoted to the use and development of e-learning systems in educational projects. It generally presents some practical methods of their use in the education processes. The chapter further analyses the impact of different e-learning systems on improving the quality of education. The second chapter describes online application and e-learning in the competence-based management in public administration organizati...
Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-fri... more Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated approach to risk management, i.e. one that covers knowledge risks as well. Although the role of knowledge in organizational performance is generally acknowledged and has been explored vastly, the study of risks related to knowledge or knowledge risk management is still in its infancy. Indeed, we lack an in-depth understanding of how organizations perceive and manage the possible downsides of knowledge. Therefore, the aim of this paper is to empirically investigate knowledge risk management in organizations. Design/methodology/approach – An international sampl...
COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation,... more COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the framework that appropriately addresses the relevance of KM in crisis situations. This study is based on the literature review of selected papers devoted to crisis management and knowledge management in the time of crisis. The research output is presented in the form of a new framework. This study focuses on the potential support of KM practices on the crisis management within a tourism industry. This work delivers the insights regarding the potential knowledge management application in tourism sector in terms of coping with high-volume crisis. The proposed fra...
This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive... more This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated in the literature, there are still not many studies comparing emergent KM approach with a deliberate one, especially with regard to the determinants of the two. Hence, the paper contributes to a better understanding of the differences between these two approaches and their influencing factors. The list of their potential determinants was established on the basis of literature review. Further on, ten case studies (from companies of various sizes and offering various services) have been examined to verify the factors determining the selection of KM approa...
The aim of this chapter is to present and analyze knowledge risks and their management in compani... more The aim of this chapter is to present and analyze knowledge risks and their management in companies offering knowledge-intensive business services. The chapter illustrates potential knowledge risks, with a special emphasis on risks related to firms offering knowledge-intensive business services, and then discusses the results of a case study research conducted among 13 small KIBS firms from Poland. The study is of a novel character, as there is hardly any study devoted to a plethora of knowledge risks in companies, and therefore, it contributes to the development of the research field of knowledge risks. It also takes a look at the perspective of KIBS firms, which is still an underexplored topic. As the study shows, the most frequently indicated risk was the loss of knowledge associated with the departure of an employee. This result confirms the expectations that for KIBS firms’ human resources are important, and the risks related to them are of special interest. At the same time, leaving employees often supply competitive organizations or even establish their own companies to provide similar services. This is due to a large specialization in a given area of knowledge, necessary to perform tasks at KIBS firms. Other risks identified by the respondents include: problems in communication and knowledge flow, lack of codified/documented knowledge, theft of knowledge (e.g., by competitors), possession of false knowledge or inability to properly use true knowledge (e.g., in the case of clients), contradiction of knowledge obtained from various sources, lack of acquiring knowledge or even disowning by the customer receiving knowledge, aging knowledge, and excess of knowledge.
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Papers by Malgorzata Zieba