diff --git a/commitizen/commands/bump.py b/commitizen/commands/bump.py
index 89cec1153a..d017f8a7a6 100644
--- a/commitizen/commands/bump.py
+++ b/commitizen/commands/bump.py
@@ -122,7 +122,7 @@ def __call__(self):
         bump.update_version_in_files(current_version, new_version.public, files)
         c = git.commit(message, args="-a")
         if c.err:
-            out.error("git.commit errror: \"{}\"".format(c.err.strip()))
+            out.error('git.commit errror: "{}"'.format(c.err.strip()))
             raise SystemExit(COMMIT_FAILED)
         c = git.tag(new_tag_version)
         if c.err:
diff --git a/commitizen/cz/conventional_commits/conventional_commits.py b/commitizen/cz/conventional_commits/conventional_commits.py
index 401e8cdf91..bd0ab35885 100644
--- a/commitizen/cz/conventional_commits/conventional_commits.py
+++ b/commitizen/cz/conventional_commits/conventional_commits.py
@@ -2,15 +2,11 @@
 
 from commitizen import defaults
 from commitizen.cz.base import BaseCommitizen
-from commitizen.cz.exceptions import CzException
+from commitizen.cz.utils import multiple_line_breaker, required_validator
 
 __all__ = ["ConventionalCommitsCz"]
 
 
-class NoSubjectException(CzException):
-    ...
-
-
 def parse_scope(text):
     if not text:
         return ""
@@ -26,10 +22,7 @@ def parse_subject(text):
     if isinstance(text, str):
         text = text.strip(".").strip()
 
-    if not text:
-        raise NoSubjectException("Subject is required.")
-
-    return text
+    return required_validator(text, msg="Subject is required.")
 
 
 class ConventionalCommitsCz(BaseCommitizen):
@@ -124,6 +117,7 @@ def questions(self) -> list:
                     "Body. Motivation for the change and contrast this "
                     "with previous behavior:\n"
                 ),
+                "filter": multiple_line_breaker,
             },
             {
                 "type": "input",
diff --git a/commitizen/cz/customize/customize.py b/commitizen/cz/customize/customize.py
index e57caec11e..7120147763 100644
--- a/commitizen/cz/customize/customize.py
+++ b/commitizen/cz/customize/customize.py
@@ -1,3 +1,8 @@
+try:
+    from jinja2 import Template
+except ImportError:
+    from string import Template
+
 from commitizen import defaults
 from commitizen.cz.base import BaseCommitizen
 
@@ -24,8 +29,11 @@ def questions(self) -> list:
         return self.custom_config.get("questions")
 
     def message(self, answers: dict) -> str:
-        message_template = self.custom_config.get("message_template")
-        return message_template.format(**answers)
+        message_template = Template(self.custom_config.get("message_template"))
+        if getattr(Template, "substitute", None):
+            return message_template.substitute(**answers)
+        else:
+            return message_template.render(**answers)
 
     def example(self) -> str:
         return self.custom_config.get("example")
diff --git a/commitizen/cz/exceptions.py b/commitizen/cz/exceptions.py
index 2b070ff57d..89b19788b7 100644
--- a/commitizen/cz/exceptions.py
+++ b/commitizen/cz/exceptions.py
@@ -1,2 +1,6 @@
 class CzException(Exception):
     ...
+
+
+class AnswerRequiredError(Exception):
+    ...
diff --git a/commitizen/cz/utils.py b/commitizen/cz/utils.py
new file mode 100644
index 0000000000..0c5aedadaa
--- /dev/null
+++ b/commitizen/cz/utils.py
@@ -0,0 +1,11 @@
+from commitizen.cz import exceptions
+
+
+def required_validator(ans, msg=None):
+    if not ans:
+        raise exceptions.AnswerRequiredError(msg)
+    return ans
+
+
+def multiple_line_breaker(ans, sep="|"):
+    return "\n".join(line.strip() for line in ans.split(sep) if line)
diff --git a/docs/customization.md b/docs/customization.md
index 5e0120f0b0..9b6f990f84 100644
--- a/docs/customization.md
+++ b/docs/customization.md
@@ -151,7 +151,7 @@ Example:
 name = "cz_customize"
 
 [tool.commitizen.customize]
-message_template = "{change_type}: {message}"
+message_template = "{{change_type}}:{% if show_message %} {{message}}{% endif %}"
 example = "feature: this feature eanable customize through config file"
 schema = "<type>: <body>"
 bump_pattern = "^(break|new|fix|hotfix)"
@@ -171,6 +171,11 @@ message = "Select the type of change you are committing"
 type = "input"
 name = "message"
 message = "Body."
+
+[[tool.commitizen.customize.questions]]
+type = "confirm"
+name = "show_message"
+message = "Do you want to add body message in commit?"
 ```
 
 ### Customize configuration
@@ -178,7 +183,7 @@ message = "Body."
 | Parameter | Type | Default | Description |
 | --------- | ---- | ------- | ----------- |
 | `question` | `dict` | `None` | Questions regarding the commit message. Detatiled below. |
-| `message_template` | `str` | `None` | The template for generating message from the given answers. `message_template` should follow the python string formatting specification, and all the variables in this template should be defined in `name` in `questions`. |
+| `message_template` | `str` | `None` | The template for generating message from the given answers. `message_template` should either follow the [string.Template](https://docs.python.org/3/library/string.html#template-strings) or [Jinja2](https://jinja.palletsprojects.com/en/2.10.x/) formatting specification, and all the variables in this template should be defined in `name` in `questions`. Note that `Jinja2` is not installed by default. If not installed, commitizen will use `string.Template` formatting. |
 | `example` | `str` | `None` | (OPTIONAL) Provide an example to help understand the style. Used by `cz example`. |
 | `schema` | `str` | `None` | (OPTIONAL) Show the schema used. Used by `cz schema`. |
 | `info_path` | `str` | `None` | (OPTIONAL)  The path to the file that contains explanation of the commit rules. Used by `cz info`. If not provided `cz info`, will load `info` instead. |
diff --git a/pyproject.toml b/pyproject.toml
index c2bc24ddad..bad79fe89f 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -51,6 +51,7 @@ colorama = "^0.4.1"
 termcolor = "^1.1"
 packaging = "^19.0"
 tomlkit = "^0.5.3"
+jinja2 = {version = "^2.10.3", optional = true}
 
 [tool.poetry.dev-dependencies]
 ipython = "^7.2"
diff --git a/tests/test_cz_conventional_commits.py b/tests/test_cz_conventional_commits.py
index 0f6be2d624..f464ba4ae6 100644
--- a/tests/test_cz_conventional_commits.py
+++ b/tests/test_cz_conventional_commits.py
@@ -3,10 +3,10 @@
 from commitizen import defaults
 from commitizen.cz.conventional_commits.conventional_commits import (
     ConventionalCommitsCz,
-    NoSubjectException,
     parse_scope,
     parse_subject,
 )
+from commitizen.cz.exceptions import AnswerRequiredError
 
 config = {"name": defaults.name}
 
@@ -39,7 +39,7 @@ def test_parse_subject_valid_values():
 
 def test_parse_subject_invalid_values():
     for valid_subject in invalid_subjects:
-        with pytest.raises(NoSubjectException):
+        with pytest.raises(AnswerRequiredError):
             parse_subject(valid_subject)
 
 
diff --git a/tests/test_cz_customize.py b/tests/test_cz_customize.py
index ba034837c0..21fb1272e5 100644
--- a/tests/test_cz_customize.py
+++ b/tests/test_cz_customize.py
@@ -8,10 +8,9 @@
 @pytest.fixture(scope="module")
 def config():
     _conf = Config()
-    toml_str = """
+    toml_str = r"""
     [tool.commitizen.customize]
-    # message_template should follow the python string formatting spec
-    message_template = "{change_type}: {message}"
+    message_template = "{{change_type}}:{% if show_message %} {{message}}{% endif %}"
     example = "feature: this feature eanable customize through config file"
     schema = "<type>: <body>"
     bump_pattern = "^(break|new|fix|hotfix)"
@@ -31,6 +30,11 @@ def config():
     type = "input"
     name = "message"
     message = "Body."
+
+    [[tool.commitizen.customize.questions]]
+    type = "confirm"
+    name = "show_message"
+    message = "Do you want to add body message in commit?"
     """
     _conf.update(parse(toml_str)["tool"]["commitizen"])
     return _conf.config
@@ -65,6 +69,11 @@ def test_questions(config):
             "message": "Select the type of change you are committing",
         },
         {"type": "input", "name": "message", "message": "Body."},
+        {
+            "type": "confirm",
+            "name": "show_message",
+            "message": "Do you want to add body message in commit?",
+        },
     ]
     assert list(questions) == expected_questions
 
@@ -74,10 +83,20 @@ def test_answer(config):
     answers = {
         "change_type": "feature",
         "message": "this feature eanable customize through config file",
+        "show_message": True,
     }
     message = cz.message(answers)
     assert message == "feature: this feature eanable customize through config file"
 
+    cz = CustomizeCommitsCz(config)
+    answers = {
+        "change_type": "feature",
+        "message": "this feature eanable customize through config file",
+        "show_message": False,
+    }
+    message = cz.message(answers)
+    assert message == "feature:"
+
 
 def test_example(config):
     cz = CustomizeCommitsCz(config)