Our focus in this paper is to construct an adaptive CBR model which can learn continually through detecting feedbacks from the outside to partially release this ...

Adaptation is one of the necessary capabilities of any expert system. In a traditional expert system, the evolving environment is often treated in a static ...

An adaptive CBR model of call center systems · Case maintenance and indexing · Dynamic weights updating · Introspective learning.

An adaptive CBR model which can learn continually through detecting feedbacks from the outside to partially release this to enhance the system's adaptation ...

Hongwei Liu, Li Li, Yiliang Xuan, Yongbo Jiang, Qiang Yang: An adaptive CBR model of call center systems. ICARCV 2004: 1497-1501.

The system helps the staff of the centers to solve customer problems by finding solutions successfully applied to similar problems experienced in the past. This ...

Abstract. In this paper, a new CBR system for Technology Manage- ment Centers is presented. The system helps the staff of the centers to solve customer ...

Missing: call | Show results with:call

An adaptive CBR model of call center systems. Author(s): Liu, Hongwei ; Li, Li ; Xuan, Yiliang ; Jiang, Yongbo ; Yang, Qiang. Source: 2004 8th International ...