Nov 13, 2014 · We propose a procedure to estimate the intensity of primary calls arrival based on measurements of general characteristics of call servicing in ...
Abstract—We construct and study a model of arrival and servicing of calls in modern contact centers. The model takes into account that servicing staff ...
We propose a procedure to estimate the intensity of primary calls arrival based on measurements of general characteristics of call servicing in the contact ...
Stepanov S.N., Stepan , M.S. (2014) Construction and Analysis of a Generalized Contact Center Model. Automation and Remote Con- trol. Vol 75, no 11, pp ...
Nov 23, 2023 · SLAs can take the form of service-based or customer-based models. ... This means ongoing research, testing, and analysis, and a feasibility study, ...
May 25, 2024 · The right call center team structure is vital for meeting customer expectations and building brand loyalty ... Model an organizational structure.
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Models are developed and implemented for forecasting of Poisson arrival rates. Finally, the article surveys how the characteristics deduced from the statistical ...
Missing: Construction | Show results with:Construction
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