Sep 18, 2020 · Customers need to contact customer care to request assistance before these issues are resolved. This paper presents our experience with PACE (<u> ...

Experience: towards automated customer issue resolution in cellular networks ... automated customer issue resolution method for cellular communication networks.

Sep 21, 2020 · PACE seeks to improve customer experience and care operation efficiency by au- tomatically detecting individual (non-outage related) service ...

Title. Experience: Towards Automated Customer Issue Resolution in Cellular Networks. Authors. Sheoran, Amit; Fahmy, Sonia; Osinski, Matthew; Chunyi Peng; ...

ABSTRACT. Cellular service carriers often employ reactive strategies to assist customers who experience non-outage related individual service.

The field trial results show that PACE is effective in proactively resolving non-outage related individual customer service issues, improving customer ...

In this setting, we characterize how moderate and urgent customers should be prioritized for service when proactive service for moderate customers is an option.

Cellular service carriers often employ reactive strategies to assist customers who experience non-outage related individual service degradation issues (e.g. ...

Experience: Towards automated customer issue resolution in cellular networks ... ML-based Cellular Service Issue Troubleshooting Using Limited Ground Truth Data.

Experience: towards automated customer issue resolution in cellular networks. MobiCom 2020: 46:1-46:13. [+][–]. Coauthor network. maximize. Note that this ...