Sep 30, 2019 · In this work, following a data-driven process, we developed a novel fine-grained dialogue act framework to describe quantitatively ...
May 8, 2024 · The understanding of human-agent conversation, especially modeling the conversational behavior, is essential to enhance the machine intelligence ...
However, there is a gap between qualitative behavior description and the corresponding technical application. In this paper, we developed a novel fine-grained ...
Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts. Authors: Qicheng Ding. Qicheng Ding. Lenovo Research, Technical ...
Bibliographic details on Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts.
Mar 13, 2017 · Table 1 shows a sample customer service conversation between a human agent and customer on Twitter, where the customer and agent take al-.
In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the ...
Sep 15, 2017 · In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more ...
Missing: Human Intelligence
A novel taxonomy of fine-grained “dialogue acts” frequently observed in customer service is developed, showcasing acts that are more suited to the domain ...
Jan 5, 2024 · These subtle characteristics of human conversations (turns, speech acts, ground- ing, dialogue structure, initiative, and implicature) are among ...