Abstract. Existing research on escalation recommendation often relies on acoustic features, obtainable in Spoken Dialog Systems.
Jun 30, 2023 · Online Proactive Escalation in Multi-Modal Automated Assistants. June 30, 2023. Authors. Cynthia Freeman. Ian Beaver. Track:.
Duration: 10:23
Posted: Sep 11, 2017
Posted: Sep 11, 2017
Online Proactive Escalation in Multi-Modal Automated Assistants. Cynthia Freeman Ian Beaver. Published in: FLAIRS Conference (2017). Keyphrases.
Online Proactive Escalation in Multi-Modal Automated Assistants. 184 views. 7 ... Enterprise Chatbot Use Case: “Ask Julie” Amtrak's Virtual Travel Assistant.
2018. Online Proactive Escalation in Multi-Modal Automated Assistants. C Freeman, I Beaver. Florida Artificial Intelligence Research Society Conference 30, 215 ...
Online Proactive Escalation in Multi-Modal Automated Assistants · hmtl icon ... The effect of response complexity and media on user restatement with multimodal ...
Freeman, C., et al., “Online Proactive Escalation in Multi-Modal Automated Assistants,” Florida Artificial Intelligence Research Society Conference, vol. 30 ...
Dec 1, 2021 · We describe Trace AI, a scalable system for automated conversation review based on the detection of conversational features that can identify potential mis- ...
... Sometimes escalations are due to communication failures, but they can also be triggered by business rules for complex tasks or identity verification.