Jan 8, 2018 · In this paper, to address the challenge in ticket routing, we exploit three different routing models by mining the combination of problem descriptions and ...

A trouble ticket is an important information carrier in system maintenance, which records problem symptoms, the resolving process, and resolutions.

Nov 1, 2014 · This paper focuses on the study of ticket routing models by analyzing this information from historical trouble tickets in order to address the ...

This document discusses models for routing trouble tickets in IT service management systems. It proposes three models built by mining historical ticket data ...

Apr 8, 2024 · Trouble ticket software is a digital platform designed to streamline the process of managing and resolving customer issues.

Discover the best help desk ticketing software, plus features to look for and best practices for managing a help desk ticketing process.

Ticket routing processes define when and how to route tickets for certain types of requests, providing a controlled environment for managing time and cost- ...

May 23, 2023 · A trouble ticket system is a manual or digitized tool for connecting students, teachers, parents and staff with someone who can help them resolve a problem.

Use a virtual agent to classify and sort your incoming requests. Based on just 30 minutes of learning, the AI engine enables efficient and fast ticket routing ...

Ticket Classification and Routing: Train AI models to automatically classify incoming trouble tickets based on their content, urgency, and severity. This ...