Announcements
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
Details | Announced on (YYYY-MM-DD) |
Planned effective date |
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Details | Announced on (YYYY-MM-DD) |
Planned effective date |
Audit data retention period | 2024-05-13 | TBD |
Genesys Cloud transfer features update | 2024-05-13 | TBD |
Japanese translation of Export reports inconsistency | 2024-05-13 | TBD |
Advanced Architect execution data capabilities | 2024-04-01 | TBD |
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Genesys Cloud Voice rate card changes | 2024-02-28 | 2024-06-01 |
Nuance Recognizer ASR | 2024-02-22 | 2024-04-08 |
Web messaging content profile support | 2024-02-22 | 2024-04-08 |
Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 2024-02-28 |
Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
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Article | Modified date (YYYY-MM-DD) |
Change summary |
---|---|---|
Genesys Cloud security bulletins | 2024-05-13 | Added revision history table. |
Genesys subprocessors | 2024-06-11 | Removed references to Zendesk, fka Smooch from the subprocessor list for Genesys Cloud and Bold360, as Genesys no longer uses them. |
Genesys Cloud Services terms and conditions | 2024-01-24 | Updated Genesys Cloud Services EUA with Regional Clauses and Genesys Cloud Services EUA Addendum for Pointillist to align with previous updates. Updated the Genesys Cloud Services Agreement to correct formatting issues. Updated A3S Addendum and Pointillist Addendum to remove CX from the agreements. |
Genesys Cloud Customer Care | 2024-04-29 | Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement. |
Genesys Cloud security policy | 2024-01-17 | Removed reference to CX from Genesys Cloud terms and conditions for security (Global) |
About ports and services for your firewall | 2024-05-13 | Added revision history table. |
Genesys Cloud Service Level Agreement | 2024-04-24 | Updated Credit Requests and Payment to include the requirement for a support case. Aligned severity level and response time definitions. |
Genesys Cloud privacy policy | 2023-02-15 | Updated the revision date. |
Genesys Cloud system requirements | 2024-06-24 |
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