Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, choose different dates, add or remove guests), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, let them know that they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Open your messages with your guest and find Show request. If you accept the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
If their proposed changes don't work, you can decline the request. If you're able to accommodate them with different changes, you can message them to ask or send them a trip change request.
While there isn’t a time limit, responding to trip change requests quickly can help you avoid canceled reservations.
Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even during their stay.
You can always decline a trip change request with no consequences.
It’s a good idea to let your guest know that you’re unable to accommodate the requested change and why, such as having other plans that conflict with the requested dates.