The Assisted-Serve Hub ensures the frontline are able to easily access digital banking knowledge when talking to customers.
Despite the growing preference for digital banking channels, branch banking is far from obsolete. Whether in the branch or through virtual digital channels, banks worldwide are endeavoring to re-invent the branch experience to increase appeal and convenience for customers.
Reimagining the Branch: As banks reconfigure branch networks, success hinges on newly skilled and engaged employees. With the Horizn branch colleagues are using Digital Demos, to easily talk digital banking and demo digital product features to customers.
Talking Digital with Branch Advisors: When customers visit branches, employees can walk them through a Digital Demo, either hip-to-hip or on a large display screen (COVID SAFE). The frontline are also sharing Digital Demos directly to customers via email.
Key mobile app launch accomplishments in 8 weeks
82% of branch colleagues onboarded to mobile banking in 8 weeks
82,000 mobile banking courses completed in 8 weeks
32,000 demos with members to help them onboard to the new mobile app (8 weeks)
The scale of adoption is nothing quite like I’ve seen from an internal perspective. Two months into a full roll-out and 82% of our branch colleagues have now onboarded and used Discover Mobile. We’ve had 82,000 courses completed and 32,000 demos given to our members to help them onboard to our banking app.