Commercial airlines are known for using highly reliable technology and highly-standardized operat... more Commercial airlines are known for using highly reliable technology and highly-standardized operations which reduce uncertainty, variability and risks. The systems resulted from such reliability approach are effective to handle well-defined problems for both normal and abnormal operations. For the latter is expected that: pilots identify the problem; choose, read and understand the contents of the Quick Reference Handbooks (QRH) checklist, execute the steps; and evaluate the results . The rationale behind traditional QRH is that anomalies and emergencies can be addressed by using one checklist for each situation.
Journal of Cognitive Engineering and Decision Making
Operations Control Centres (OCCs) are critical structures used by airlines to oversee the executi... more Operations Control Centres (OCCs) are critical structures used by airlines to oversee the execution of all planned flights, managing punctuality, regularity and customer support. In this study, we investigated the decision-making during flight disruptions inside an OCC from the naturalistic decision-making perspective. We conducted a mini-ethnography case study in a major South American airline, focussing on how functions critical to the flight disruption management cope with variability. Data collection included document analyses, field notes, direct observations and interviews. The functional description of work-as-done revealed how the OCC constantly and actively looks for signs of disruption while monitoring the normal operation and rebalancing resources. The decision-making process is distributed and decentralised across multiple functions, where experts from each function rely on a repertoire of strategies to deploy innovative solutions to dynamic scenarios. Five different mec...
RESUMO Estudos recentes sugerem desafios para o desenvolvimento da ciência da segurança, quais se... more RESUMO Estudos recentes sugerem desafios para o desenvolvimento da ciência da segurança, quais sejam alargamento de perspectivas e metodologias para a compreensão do trabalho sociotécnico, incentivo para que os efeitos da complexidade sejam analisados com maior profundidade e para que pesquisas em segurança sejam politicamente orientadas em seus modelos. Este estudo explora contribuições da Teoria Ator-Rede como recurso metodológico para reagrupar elementos humanos e não humanos nas pesquisas em ciência da segurança, especialmente quando consideramos a realidade dinâmica, a variabilidade e a incerteza que caracterizam sistemas sociotécnicos complexos. À luz dos elementos teóricos da Teoria Ator-Rede, tais como controvérsias, ontologias políticas, enactment, discutimos possibilidades para cartografia de controvérsias em estudos em ciência da segurança. A discussão contribui, então, com novas conexões metodológicas para pesquisas em ciência da segurança, que explorem associações e rep...
Recent studies suggest challenges in developing safety science: broadening perspectives and metho... more Recent studies suggest challenges in developing safety science: broadening perspectives and methodologies for sociotechnical work comprehension and incentives so that the complexity effects can be analyzed with greater depth and safety research can become politically oriented in its models. This study explores the contributions of Actor-Network Theory as a methodological resource to reassemble human and non-human elements in safety science research, especially when considering the dynamic reality, variability, and uncertainty characteristic of complex sociotechnical systems. In light of the theoretical aspects of the Actor-Network Theory, such as controversies, political ontologies, and enactment, we discuss possibilities for the cartography of controversies in safety science studies. The discussion contributes, thus, with new methodological connections to research in safety science, exploring associations and new positions among different realities in the field.
International Journal of Cross Cultural Management
Despite decades of research on global leadership competencies, there is a continued unresolved de... more Despite decades of research on global leadership competencies, there is a continued unresolved debate among scholars around an integrative Global Leadership Competency model (GLC model), as none of the models proposed has been widely used in literature. Attempts to replicate and operationalize existing models are scarce, and scholars tend to recreate GLC models instead of building on existing ones. Instead of proposing yet another GLC model, this paper aims to identify factors that explain the unresolved debate around an integrative Global Leadership Competency model to be used in academic and managerial settings. To do so, we conducted a conceptual analysis based on an integrative literature review, where a sample of exemplar GLC models was surveyed and assessed. This analysis resulted in the identification of three conceptual incongruences, namely 1) varying assumptions regarding the meaning of competency; 2) divergent model structuring; and 3) varying delimitation, resulting in v...
Commercial airlines are known for using highly reliable technology and highly-standardized operat... more Commercial airlines are known for using highly reliable technology and highly-standardized operations which reduce uncertainty, variability and risks. The systems resulted from such reliability approach are effective to handle well-defined problems for both normal and abnormal operations. For the latter is expected that: pilots identify the problem; choose, read and understand the contents of the Quick Reference Handbooks (QRH) checklist, execute the steps; and evaluate the results . The rationale behind traditional QRH is that anomalies and emergencies can be addressed by using one checklist for each situation.
Journal of Cognitive Engineering and Decision Making
Operations Control Centres (OCCs) are critical structures used by airlines to oversee the executi... more Operations Control Centres (OCCs) are critical structures used by airlines to oversee the execution of all planned flights, managing punctuality, regularity and customer support. In this study, we investigated the decision-making during flight disruptions inside an OCC from the naturalistic decision-making perspective. We conducted a mini-ethnography case study in a major South American airline, focussing on how functions critical to the flight disruption management cope with variability. Data collection included document analyses, field notes, direct observations and interviews. The functional description of work-as-done revealed how the OCC constantly and actively looks for signs of disruption while monitoring the normal operation and rebalancing resources. The decision-making process is distributed and decentralised across multiple functions, where experts from each function rely on a repertoire of strategies to deploy innovative solutions to dynamic scenarios. Five different mec...
RESUMO Estudos recentes sugerem desafios para o desenvolvimento da ciência da segurança, quais se... more RESUMO Estudos recentes sugerem desafios para o desenvolvimento da ciência da segurança, quais sejam alargamento de perspectivas e metodologias para a compreensão do trabalho sociotécnico, incentivo para que os efeitos da complexidade sejam analisados com maior profundidade e para que pesquisas em segurança sejam politicamente orientadas em seus modelos. Este estudo explora contribuições da Teoria Ator-Rede como recurso metodológico para reagrupar elementos humanos e não humanos nas pesquisas em ciência da segurança, especialmente quando consideramos a realidade dinâmica, a variabilidade e a incerteza que caracterizam sistemas sociotécnicos complexos. À luz dos elementos teóricos da Teoria Ator-Rede, tais como controvérsias, ontologias políticas, enactment, discutimos possibilidades para cartografia de controvérsias em estudos em ciência da segurança. A discussão contribui, então, com novas conexões metodológicas para pesquisas em ciência da segurança, que explorem associações e rep...
Recent studies suggest challenges in developing safety science: broadening perspectives and metho... more Recent studies suggest challenges in developing safety science: broadening perspectives and methodologies for sociotechnical work comprehension and incentives so that the complexity effects can be analyzed with greater depth and safety research can become politically oriented in its models. This study explores the contributions of Actor-Network Theory as a methodological resource to reassemble human and non-human elements in safety science research, especially when considering the dynamic reality, variability, and uncertainty characteristic of complex sociotechnical systems. In light of the theoretical aspects of the Actor-Network Theory, such as controversies, political ontologies, and enactment, we discuss possibilities for the cartography of controversies in safety science studies. The discussion contributes, thus, with new methodological connections to research in safety science, exploring associations and new positions among different realities in the field.
International Journal of Cross Cultural Management
Despite decades of research on global leadership competencies, there is a continued unresolved de... more Despite decades of research on global leadership competencies, there is a continued unresolved debate among scholars around an integrative Global Leadership Competency model (GLC model), as none of the models proposed has been widely used in literature. Attempts to replicate and operationalize existing models are scarce, and scholars tend to recreate GLC models instead of building on existing ones. Instead of proposing yet another GLC model, this paper aims to identify factors that explain the unresolved debate around an integrative Global Leadership Competency model to be used in academic and managerial settings. To do so, we conducted a conceptual analysis based on an integrative literature review, where a sample of exemplar GLC models was surveyed and assessed. This analysis resulted in the identification of three conceptual incongruences, namely 1) varying assumptions regarding the meaning of competency; 2) divergent model structuring; and 3) varying delimitation, resulting in v...
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Papers by Eder Henriqson