1. Describe the benefits to individuals of engaging in learning or development activities There a... more 1. Describe the benefits to individuals of engaging in learning or development activities There are many benefits to individuals engaging in learning or development activities. These may include: • improved engagement and interest in activities/life • increased confidence, self-worth and self-esteem • development of skills/life skills • improved well-being and health • active participation, ability to make choices and pursue interests • increased independence • improved communication, socialisation and interaction • improved mobility and fitness 2. Analyse the purpose of a range of learning or development activities in which individuals may participate There are a range of purposes for providing learning or development activities. These may include: • activities which develop cognitive or intellectual abilities • activities which develop independence and life skills • activities which develop fitness and mobility • activities which develop social skills Some examples of activities we provide at Clynfyw include: • swimming which develops fitness, mobility, confidence and self-esteem • numeracy activities, including handling money, which develops cognitive abilities, life skills and independence • singing which develops social skills, communication, well-being, confidence and self-esteem
Understand the importance of effective two-way communication 1. Identify the features of two-way ... more Understand the importance of effective two-way communication 1. Identify the features of two-way communication Communication is a two-way process. Both the support worker and service user must convey and receive information, make sense of meaning and give feedback or response. The features of two-way communication are: • Equality • Mutual respect • Partnership • Opportunity for individuals to use preferred methods of communication • Effective listening • Awareness of non-formal means of communication, such as gesture or body language • 2. Explain why two-way communication is important for individuals with sensory loss Good two-way communication creates positive relationships and an atmosphere of trust and respect. Two-way communication means individuals with sensory loss can express their wants, needs and interests. They are able to use their preferred methods of communication. It means we are able to understand and meet the needs and interests of our service users and provide the service they want. Individuals with sensory loss are able to grow in confidence and self-esteem and are enabled to develop their skills and independence. Communication is a two-way process and barriers to effective communication may occur when there are difficulties conveying or making sense of information. Poor two-way communication creates negative relationships where people feel frustrated or angry that they are not being listened to and their needs are not being met. There is a lack of trust and respect. In such an environment, it is difficult to express opinions, wants and concerns. Support workers are unsure of expectations in the workplace and do not work effectively as a team. Service users feel unable to express their wants, needs and interests. They are prevented from using their preferred methods of communication and communication can break down. Consequently, the needs and interests of the service user are not met. 3. Explain how own role can impact on the dynamics of two-way communication with individuals with sensory loss
Understand the factors that impact on an individual with sensory loss 1. Analyse how a range of f... more Understand the factors that impact on an individual with sensory loss 1. Analyse how a range of factors can impact on individuals with sensory loss Most of the information we take in on a daily basis is done through our hearing and sight. We talk and listen to others, reading facial expression and body language in our conversations. We listen to the radio and television. We read books, magazines, instructions and signs. We take in environmental information to understand situations and to manoeuvre around, keeping ourselves safe. Sensory loss could include sight loss, hearing loss or deafblindness. Such sensory loss impacts greatly on the life, effecting communication and mobility.
Understand specific communication needs and factors affecting them 1. Explain the importance of m... more Understand specific communication needs and factors affecting them 1. Explain the importance of meeting an individual's communication needs Communication is an essential skill in life. We communicate with each other to give and receive information, to express needs and preferences, to make requests and to share interests and beliefs. Good communication is essential for us to understand one another and to form positive relationships. Communication is not just about speaking and listening. It may involve body language, gesture, eye contact, signing. It may be intentional or non-intentional. Every individual has a right to communicate, as set out in the Human Rights Act 1998, which states all individuals have the right to freedom of expression. A good support worker should be actively observing for all signs of communication. Where there is poor communication or a communication breakdown, individuals can feel isolated and misunderstood. This will impact on their confidence and self-esteem. It may cause frustration and challenging behaviour. It also leaves the individual vulnerable to abuse. An individual who is not having their communication needs met will not be an active participant in their own lives and activities. They will be passive and may become disengaged. They may feel they have no control over their lives. As a support worker in a care environment, we must follow a person-centred approach, enabling service users to express their needs, preferences and wishes in their daily lives and activities. In order for this to be effective, we have to understand the communication needs of the individuals we work with and respond to them appropriately. 2. Explain how own role and practice can impact on communication with an individual who has specific communication needs As a support worker, it is our responsibility to ensure we know our service users and understand their communication needs. If we ignore the communication needs of our service users then we are denying them choice and opportunity to express themselves. We must treat the service user with respect and dignity and ensure systems are in place for effective communication with the service user. A support worker must: • Be prepared to use the service user's form of communication, for example, keyword signing, easy read formats, visual cues • Be aware of all forms of communication, for example, look out for body language, gesture, eye pointing, tone of voice • Be aware of own communication, for example, body language, tone of voice, eye contact, gaining attention, eye level, facing people • Be a good listener, allow plenty of time, use the pace of the service user • Undertake training in using aids to communication • Ask for additional support or advise if unsure about a service user's communication needs
Understand requirements for handling information in health and social care settings 1. Identify l... more Understand requirements for handling information in health and social care settings 1. Identify legislation and codes of practice that relate to handling information in health and social care In my role as a support worker, I must be aware of current legislation regarding handling information. The legal requirements and codes of practice ensure we do what is necessary to handle and keep information safe and secure, protecting the rights, privacy and confidentiality of our service users. Information must be clear, legible, accurate and kept in a secure location. Any information should only be passed on to relevant people for appropriate reasons. If electronically kept, then passwords should be secure, files should be encrypted, saved, backed-up and kept securely. The following legislation relates to handling information in health and social care: Data Protection These relate to the duty of confidentiality, human rights and safeguarding of children and vulnerable adults. An organisation, and any employee within it, must be aware of the accuracy of information collected, the best ways, and for how long, to retain information, the availability of information and its appropriate disposal. 2. Summarise the main points of legal requirements and codes of practice for handling information in health and social care The above legislation covers the following legal requirements:-Requirements for sharing information, such as freedom of information, issues of confidentiality, being aware of the need to know basis and agreed ways of working, within and between services-Accurate, up to date and secure recording of information, accessibility of information, retention of information, including for how long, and its safe disposal
Understand the application of person-centred approaches in health and social care 1. Explain how ... more Understand the application of person-centred approaches in health and social care 1. Explain how and why person-centred values must influence all aspects of health and social care work It is crucial for all support workers in health and social care to follow person-centred approaches. In a person-centred approach the individual is put at the heart of the provision to ensure their values, preferences and choices are met. The service provided should fit their needs rather than the individual fitting in to the service provided, for example, everyone having set meal plans and bed times. In person-centred approaches, the individual receiving care is treated as an equal and decisions are made in partnership. The care package can then be planned to meet the service user's needs and preferences. This approach ensures that service users maintain their dignity, confidence and self-esteem. They are able to be as independent as possible. The support workers get to know the service users well and respect their rights to make choices. 2. Evaluate the use of care plans in applying person centred values If care plans are made in partnership with the individual, then they should reflect the wishes, choices and preferences of the service user. In this way, the needs of the individual are met more successfully. A care plan should contain as much information as possible about the service user. It should explain in detail exactly how the service user wants to be supported. It is a working document so should be regularly reviewed with the service user, alongside health and care professionals, to ensure needs are still being met and any changes the service user wishes to make can be sorted out. The care plan should contain information relating to the principles of person-centred approaches. These include; • Individuality • Independence, respect and dignity • Their rights to choose, to change their mind and to complain if unhappy with the service • Working in collaboration Be able to establish consent when providing care or support 1. Analyse factors that influence the capacity of an individual to express consent
Understand what is required for competence in own work role 1.Describe the duties and responsibil... more Understand what is required for competence in own work role 1.Describe the duties and responsibilities of own work role The aim of my role is to promote and ensure the safety, care, wellbeing, learning and development of the participants in our care. The role involves enabling the participants' growth in confidence, social and practical skills; promoting their learning and providing and contributing to training opportunities for participants. My role is to support participants to take part in meaningful activities, which promote positive outcomes that have been identified as an assessed need in service delivery plans to enhance participants' wellbeing. This will be as part of a structured Day Service, and also 'out of hours' supporting people living in Clynfyw's cottages and also those visiting on respite. My role is to work within the ethos of Clynfyw CIC and to practice it at all times when working on the day and residential services, following the service delivery. The following are the duties and responsibilities of my work role: • To ensure that service users are safeguarded from undue risk of harm and abuse. • To actively support and promote equality and diversity • To support colleagues and work cooperatively and cohesively as part of a team • To maintain exemplary standards of professionalism, honesty and respect at all times and not abuse the privilege of access to confidential information • To maintain a welcoming, cooperative environment for the participants and tenants accessing Clynfyw services on day service, in supported tenancy and on respite breaks • To implement the relevant elements from individual support plans including personal hygiene, household responsibilities, personal finance and social activities • To communicate relevant observations effectively to those working closely with participants and tenants • To complete appropriate paperwork, i.e. daily records, feedback forms and occurrence reports as required • To follow procedures in relation to each tenants' finances in the residential service, completing relevant paperwork • To prepare for the work by familiarisation with background information, support plans, risk-assessments and duties to be undertaken. • To supervise the tenants in their residential setting with a range of domestic activities e.g. cooking, shopping cleaning, laundry, linking activities to ASDAN accredited Independent Living Skills courses • To be responsible for organising and delivering activities with a therapeutic and supportive approach in day and residential services in accordance to the rotas • To create an appropriate learning environment to support the learning and development needs of each participant as individuals and as a group, and to instil enthusiasm and enjoyment into the activities in such a way that can lead to increased self-esteem and enhanced engagement in learning • To ensure that the participants are appropriately supervised
Know how to recognise signs of abuse 1. Define the following types of abuse/2. Identify the signs... more Know how to recognise signs of abuse 1. Define the following types of abuse/2. Identify the signs and/or symptoms associated with each type of abuse: • Physical abuse Physical abuse is the intentional use of force that results in bodily injury. This can include, but is not limited to: slapping, punching, biting, pushing, shaking, scratching, cutting, hair pulling, burning and improper physical restraint. Signs or symptoms of physical abuse may include: unexplained bruising, scratching, fractures or other injuries; history of unexplained falls/injuries; finger marks on skin; untreated medical issues; withdrawn personality; fear of adults; anxiety; weight loss/malnutrition and/or dehydration; changes in behaviour; aggression. • Sexual abuse Sexual abuse is non-consensual sexual contact. A person may be forced or persuaded to take part in sexual activity. There may be no physical contact. It could be carried out online. Sexual abuse includes, but is not limited to: rape; indecent exposure; sexual assault; sexual harassment; inappropriate looking or touching; sexual teasing or innuendo; sexual photography; forced to look at pornography or to witness sexual acts. Signs and symptoms of sexual abuse may include: withdrawn personality; anxiety; behaviour changes; inappropriate use of sexual language or sexual behaviour; confusion; fear of adults; bruising/injury; torn or stained clothing; marks/love bites on skin; STDs/infections; apparent pain/discomfort; urinary infections/problems urinating; distress/discomfort when involved in personal care; bedwetting; unexplained pregnancy/pregnancy in vulnerable adult. • Emotional/psychological abuse
1. Describe the benefits to individuals of engaging in learning or development activities There a... more 1. Describe the benefits to individuals of engaging in learning or development activities There are many benefits to individuals engaging in learning or development activities. These may include: • improved engagement and interest in activities/life • increased confidence, self-worth and self-esteem • development of skills/life skills • improved well-being and health • active participation, ability to make choices and pursue interests • increased independence • improved communication, socialisation and interaction • improved mobility and fitness 2. Analyse the purpose of a range of learning or development activities in which individuals may participate There are a range of purposes for providing learning or development activities. These may include: • activities which develop cognitive or intellectual abilities • activities which develop independence and life skills • activities which develop fitness and mobility • activities which develop social skills Some examples of activities we provide at Clynfyw include: • swimming which develops fitness, mobility, confidence and self-esteem • numeracy activities, including handling money, which develops cognitive abilities, life skills and independence • singing which develops social skills, communication, well-being, confidence and self-esteem
Understand the importance of effective two-way communication 1. Identify the features of two-way ... more Understand the importance of effective two-way communication 1. Identify the features of two-way communication Communication is a two-way process. Both the support worker and service user must convey and receive information, make sense of meaning and give feedback or response. The features of two-way communication are: • Equality • Mutual respect • Partnership • Opportunity for individuals to use preferred methods of communication • Effective listening • Awareness of non-formal means of communication, such as gesture or body language • 2. Explain why two-way communication is important for individuals with sensory loss Good two-way communication creates positive relationships and an atmosphere of trust and respect. Two-way communication means individuals with sensory loss can express their wants, needs and interests. They are able to use their preferred methods of communication. It means we are able to understand and meet the needs and interests of our service users and provide the service they want. Individuals with sensory loss are able to grow in confidence and self-esteem and are enabled to develop their skills and independence. Communication is a two-way process and barriers to effective communication may occur when there are difficulties conveying or making sense of information. Poor two-way communication creates negative relationships where people feel frustrated or angry that they are not being listened to and their needs are not being met. There is a lack of trust and respect. In such an environment, it is difficult to express opinions, wants and concerns. Support workers are unsure of expectations in the workplace and do not work effectively as a team. Service users feel unable to express their wants, needs and interests. They are prevented from using their preferred methods of communication and communication can break down. Consequently, the needs and interests of the service user are not met. 3. Explain how own role can impact on the dynamics of two-way communication with individuals with sensory loss
Understand the factors that impact on an individual with sensory loss 1. Analyse how a range of f... more Understand the factors that impact on an individual with sensory loss 1. Analyse how a range of factors can impact on individuals with sensory loss Most of the information we take in on a daily basis is done through our hearing and sight. We talk and listen to others, reading facial expression and body language in our conversations. We listen to the radio and television. We read books, magazines, instructions and signs. We take in environmental information to understand situations and to manoeuvre around, keeping ourselves safe. Sensory loss could include sight loss, hearing loss or deafblindness. Such sensory loss impacts greatly on the life, effecting communication and mobility.
Understand specific communication needs and factors affecting them 1. Explain the importance of m... more Understand specific communication needs and factors affecting them 1. Explain the importance of meeting an individual's communication needs Communication is an essential skill in life. We communicate with each other to give and receive information, to express needs and preferences, to make requests and to share interests and beliefs. Good communication is essential for us to understand one another and to form positive relationships. Communication is not just about speaking and listening. It may involve body language, gesture, eye contact, signing. It may be intentional or non-intentional. Every individual has a right to communicate, as set out in the Human Rights Act 1998, which states all individuals have the right to freedom of expression. A good support worker should be actively observing for all signs of communication. Where there is poor communication or a communication breakdown, individuals can feel isolated and misunderstood. This will impact on their confidence and self-esteem. It may cause frustration and challenging behaviour. It also leaves the individual vulnerable to abuse. An individual who is not having their communication needs met will not be an active participant in their own lives and activities. They will be passive and may become disengaged. They may feel they have no control over their lives. As a support worker in a care environment, we must follow a person-centred approach, enabling service users to express their needs, preferences and wishes in their daily lives and activities. In order for this to be effective, we have to understand the communication needs of the individuals we work with and respond to them appropriately. 2. Explain how own role and practice can impact on communication with an individual who has specific communication needs As a support worker, it is our responsibility to ensure we know our service users and understand their communication needs. If we ignore the communication needs of our service users then we are denying them choice and opportunity to express themselves. We must treat the service user with respect and dignity and ensure systems are in place for effective communication with the service user. A support worker must: • Be prepared to use the service user's form of communication, for example, keyword signing, easy read formats, visual cues • Be aware of all forms of communication, for example, look out for body language, gesture, eye pointing, tone of voice • Be aware of own communication, for example, body language, tone of voice, eye contact, gaining attention, eye level, facing people • Be a good listener, allow plenty of time, use the pace of the service user • Undertake training in using aids to communication • Ask for additional support or advise if unsure about a service user's communication needs
Understand requirements for handling information in health and social care settings 1. Identify l... more Understand requirements for handling information in health and social care settings 1. Identify legislation and codes of practice that relate to handling information in health and social care In my role as a support worker, I must be aware of current legislation regarding handling information. The legal requirements and codes of practice ensure we do what is necessary to handle and keep information safe and secure, protecting the rights, privacy and confidentiality of our service users. Information must be clear, legible, accurate and kept in a secure location. Any information should only be passed on to relevant people for appropriate reasons. If electronically kept, then passwords should be secure, files should be encrypted, saved, backed-up and kept securely. The following legislation relates to handling information in health and social care: Data Protection These relate to the duty of confidentiality, human rights and safeguarding of children and vulnerable adults. An organisation, and any employee within it, must be aware of the accuracy of information collected, the best ways, and for how long, to retain information, the availability of information and its appropriate disposal. 2. Summarise the main points of legal requirements and codes of practice for handling information in health and social care The above legislation covers the following legal requirements:-Requirements for sharing information, such as freedom of information, issues of confidentiality, being aware of the need to know basis and agreed ways of working, within and between services-Accurate, up to date and secure recording of information, accessibility of information, retention of information, including for how long, and its safe disposal
Understand the application of person-centred approaches in health and social care 1. Explain how ... more Understand the application of person-centred approaches in health and social care 1. Explain how and why person-centred values must influence all aspects of health and social care work It is crucial for all support workers in health and social care to follow person-centred approaches. In a person-centred approach the individual is put at the heart of the provision to ensure their values, preferences and choices are met. The service provided should fit their needs rather than the individual fitting in to the service provided, for example, everyone having set meal plans and bed times. In person-centred approaches, the individual receiving care is treated as an equal and decisions are made in partnership. The care package can then be planned to meet the service user's needs and preferences. This approach ensures that service users maintain their dignity, confidence and self-esteem. They are able to be as independent as possible. The support workers get to know the service users well and respect their rights to make choices. 2. Evaluate the use of care plans in applying person centred values If care plans are made in partnership with the individual, then they should reflect the wishes, choices and preferences of the service user. In this way, the needs of the individual are met more successfully. A care plan should contain as much information as possible about the service user. It should explain in detail exactly how the service user wants to be supported. It is a working document so should be regularly reviewed with the service user, alongside health and care professionals, to ensure needs are still being met and any changes the service user wishes to make can be sorted out. The care plan should contain information relating to the principles of person-centred approaches. These include; • Individuality • Independence, respect and dignity • Their rights to choose, to change their mind and to complain if unhappy with the service • Working in collaboration Be able to establish consent when providing care or support 1. Analyse factors that influence the capacity of an individual to express consent
Understand what is required for competence in own work role 1.Describe the duties and responsibil... more Understand what is required for competence in own work role 1.Describe the duties and responsibilities of own work role The aim of my role is to promote and ensure the safety, care, wellbeing, learning and development of the participants in our care. The role involves enabling the participants' growth in confidence, social and practical skills; promoting their learning and providing and contributing to training opportunities for participants. My role is to support participants to take part in meaningful activities, which promote positive outcomes that have been identified as an assessed need in service delivery plans to enhance participants' wellbeing. This will be as part of a structured Day Service, and also 'out of hours' supporting people living in Clynfyw's cottages and also those visiting on respite. My role is to work within the ethos of Clynfyw CIC and to practice it at all times when working on the day and residential services, following the service delivery. The following are the duties and responsibilities of my work role: • To ensure that service users are safeguarded from undue risk of harm and abuse. • To actively support and promote equality and diversity • To support colleagues and work cooperatively and cohesively as part of a team • To maintain exemplary standards of professionalism, honesty and respect at all times and not abuse the privilege of access to confidential information • To maintain a welcoming, cooperative environment for the participants and tenants accessing Clynfyw services on day service, in supported tenancy and on respite breaks • To implement the relevant elements from individual support plans including personal hygiene, household responsibilities, personal finance and social activities • To communicate relevant observations effectively to those working closely with participants and tenants • To complete appropriate paperwork, i.e. daily records, feedback forms and occurrence reports as required • To follow procedures in relation to each tenants' finances in the residential service, completing relevant paperwork • To prepare for the work by familiarisation with background information, support plans, risk-assessments and duties to be undertaken. • To supervise the tenants in their residential setting with a range of domestic activities e.g. cooking, shopping cleaning, laundry, linking activities to ASDAN accredited Independent Living Skills courses • To be responsible for organising and delivering activities with a therapeutic and supportive approach in day and residential services in accordance to the rotas • To create an appropriate learning environment to support the learning and development needs of each participant as individuals and as a group, and to instil enthusiasm and enjoyment into the activities in such a way that can lead to increased self-esteem and enhanced engagement in learning • To ensure that the participants are appropriately supervised
Know how to recognise signs of abuse 1. Define the following types of abuse/2. Identify the signs... more Know how to recognise signs of abuse 1. Define the following types of abuse/2. Identify the signs and/or symptoms associated with each type of abuse: • Physical abuse Physical abuse is the intentional use of force that results in bodily injury. This can include, but is not limited to: slapping, punching, biting, pushing, shaking, scratching, cutting, hair pulling, burning and improper physical restraint. Signs or symptoms of physical abuse may include: unexplained bruising, scratching, fractures or other injuries; history of unexplained falls/injuries; finger marks on skin; untreated medical issues; withdrawn personality; fear of adults; anxiety; weight loss/malnutrition and/or dehydration; changes in behaviour; aggression. • Sexual abuse Sexual abuse is non-consensual sexual contact. A person may be forced or persuaded to take part in sexual activity. There may be no physical contact. It could be carried out online. Sexual abuse includes, but is not limited to: rape; indecent exposure; sexual assault; sexual harassment; inappropriate looking or touching; sexual teasing or innuendo; sexual photography; forced to look at pornography or to witness sexual acts. Signs and symptoms of sexual abuse may include: withdrawn personality; anxiety; behaviour changes; inappropriate use of sexual language or sexual behaviour; confusion; fear of adults; bruising/injury; torn or stained clothing; marks/love bites on skin; STDs/infections; apparent pain/discomfort; urinary infections/problems urinating; distress/discomfort when involved in personal care; bedwetting; unexplained pregnancy/pregnancy in vulnerable adult. • Emotional/psychological abuse
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