We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected th... more We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected that two influences: internal (natural propensity to trust [NPT] and perception of web site quality [PWSQ]) and external (other's trust of buyers/sellers [OTBS] and third party recognition [TPR]) would affect an individual's trust in C2C e-commerce. However contrary to studies of other types of e-commerce, support was only found for PWSQ and TPR; we therefore discussed possible reasons for this contradiction. Suggestions are made of ways to help e-commerce site developers provide a trustworthy atmosphere and identify trustworthy consumers.
ABSTRACT There are many avenues for consumers to transact with one another. Consumers are increas... more ABSTRACT There are many avenues for consumers to transact with one another. Consumers are increasingly trying to find ways to interact and transact with other consumers via the Web. This study utilizes young adults to assess a consumer’s choice to use consumer-to-consumer (C2C) electronic commerce by examining a consumer’s computer self-efficacy, Web experience, and C2C electronic commerce trust. In addition, mediating effects of C2C electronic commerce satisfaction between the above-mentioned variables and C2C electronic commerce choice is investigated. The findings indicate only Web experience predicts a young adult’s choice for C2C electronic commerce. In addition, satisfaction was found to be a mediator between Web experience and choice. Implications for both practitioners and researchers are provided.
This study conducts a literature review of a sample of information systems journals in order to d... more This study conducts a literature review of a sample of information systems journals in order to determine the consumer-to-consumer (C2C) electronic commerce (e-commerce) research that currently exists. Thirty-five information systems journals are reviewed between the years 1997–2009, and the articles are categorized as being e-commerce and then, more specifically, as C2C e-commerce. The findings indicate the study of C2C e-commerce is 10.86 percent of the total e-commerce studies published, which is considerable given the multitude of e-commerce topics. However, the study indicates many additional areas within the C2C e-commerce area that need to be researched, such as e-service, mobile commerce, and trust.
... Derived from a collaboratively engineered ontology of knowledge management, the knowledgechai... more ... Derived from a collaboratively engineered ontology of knowledge management, the knowledgechain model is supported by anecdotal evidence and a survey has found support for the propositions that its activity classes are linked to enhanced productivity, agility, innovation ...
Purpose – The purpose of this paper is to study the influence of an organization&... more Purpose – The purpose of this paper is to study the influence of an organization's human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT-business relationships, IT-business knowledge, and IT infrastructure. Design/methodology/approach – The study examines the activities of one organization's
The purpose of this study is to develop and empirically test a model of Web trust based on the pr... more The purpose of this study is to develop and empirically test a model of Web trust based on the previously proposed models of trust. Influencers on Web trust studied here are disposition to trust, attitude toward the Web, experience with the Web, anxiety toward the Web, innovativeness toward information technology, and Web ability. The findings indicate that a strong disposition to trust and increased years of Web experience positively influence Web trust. High anxiety toward the Web, positive attitude toward the Web, high innovativeness toward information technology, and high Web ability do not influence Web trust in this study. The designers of new Web sites and redesigners of existing Web sites, pages, or advertisements should consider these factors in order to promote trust in their representative company.
... of Knowledge Management 419 K Knowledge Management Strategy Formation Clyde W. Holsapple Univ... more ... of Knowledge Management 419 K Knowledge Management Strategy Formation Clyde W. Holsapple University of Kentucky, USA Kiku Jones University of ... Zack (1999) suggests that com-petitive knowledge position can be categorized in terms of the degree of innovation relative ...
ABSTRACT Consumer-to-consumer (C2C) e-commerce is a growing area of e-commerce. However, accordin... more ABSTRACT Consumer-to-consumer (C2C) e-commerce is a growing area of e-commerce. However, according to a meta-analysis of critical themes of e-commerce, C2C e-commerce was only represented in the area of online auctions (Wareham, Zheng, & Straub, 2005). C2C e-commerce can encompass much more than just auctions. The question then becomes, “is C2C e-commerce a different research area that deserves its own stream of research?†This study adapts constructs from a business-to-consumer (B2C) e-commerce study of satisfaction (Devaraj, Fan, & Kohli, 2002) to determine what, if any, the differences are in the C2C e-commerce arena. The constructs include elements of the technology acceptance model (TAM), which includes perceived ease of use and usefulness; transaction cost analysis (TCA), which includes uncertainty, asset specificity, and time; and service quality (SERVQUAL), which includes reliability, responsiveness, assurance, and empathy. Participants in the study answered questions regarding these various constructs in relation to their experiences with C2C e-commerce. The findings indicate that TAM, TCA, and SERVQUAL all impact satisfaction in C2C e-commerce. Reliability and responsiveness (areas of service quality) were found to influence C2C e-commerce satisfaction, where as they were not found to be an influence in the B2C study. These findings warrant further research in the C2C e-commerce arena. The study provides implications for future research and practice.
Environmental assessment (ENVA) is expected to increase the chances of achieving strategic inform... more Environmental assessment (ENVA) is expected to increase the chances of achieving strategic information systems planning (SISP) objectives. Such planning characteristics as the initiator of the SISP study, the study's planning horizon, its scope, and information systems department participation in long-range, business planning have been suggested as influences on the ENVA performed in SISP.This study employed a postal survey to investigate those predictors of ENVA and the impact of that assessment on the achievement of SISP objectives. It obtained responses from 105 corporate information systems planners. The study confirmed the effects of ENVA on the achievement of objectives, and those of initiator and IS department participation on assessment.Future researchers may want to investigate the predictors of the initiator and IS department participation as well as why scope and planning horizon did not lead to ENVA. Practitioners may want to encourage top management to initiate SISP studies and to include the IS department in the business planning.
We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected th... more We developed a model of consumer-to-consumer (C2C) e-commerce trust and tested it. We expected that two influences: internal (natural propensity to trust [NPT] and perception of web site quality [PWSQ]) and external (other's trust of buyers/sellers [OTBS] and third party recognition [TPR]) would affect an individual's trust in C2C e-commerce. However contrary to studies of other types of e-commerce, support was only found for PWSQ and TPR; we therefore discussed possible reasons for this contradiction. Suggestions are made of ways to help e-commerce site developers provide a trustworthy atmosphere and identify trustworthy consumers.
ABSTRACT There are many avenues for consumers to transact with one another. Consumers are increas... more ABSTRACT There are many avenues for consumers to transact with one another. Consumers are increasingly trying to find ways to interact and transact with other consumers via the Web. This study utilizes young adults to assess a consumer’s choice to use consumer-to-consumer (C2C) electronic commerce by examining a consumer’s computer self-efficacy, Web experience, and C2C electronic commerce trust. In addition, mediating effects of C2C electronic commerce satisfaction between the above-mentioned variables and C2C electronic commerce choice is investigated. The findings indicate only Web experience predicts a young adult’s choice for C2C electronic commerce. In addition, satisfaction was found to be a mediator between Web experience and choice. Implications for both practitioners and researchers are provided.
This study conducts a literature review of a sample of information systems journals in order to d... more This study conducts a literature review of a sample of information systems journals in order to determine the consumer-to-consumer (C2C) electronic commerce (e-commerce) research that currently exists. Thirty-five information systems journals are reviewed between the years 1997–2009, and the articles are categorized as being e-commerce and then, more specifically, as C2C e-commerce. The findings indicate the study of C2C e-commerce is 10.86 percent of the total e-commerce studies published, which is considerable given the multitude of e-commerce topics. However, the study indicates many additional areas within the C2C e-commerce area that need to be researched, such as e-service, mobile commerce, and trust.
... Derived from a collaboratively engineered ontology of knowledge management, the knowledgechai... more ... Derived from a collaboratively engineered ontology of knowledge management, the knowledgechain model is supported by anecdotal evidence and a survey has found support for the propositions that its activity classes are linked to enhanced productivity, agility, innovation ...
Purpose – The purpose of this paper is to study the influence of an organization&... more Purpose – The purpose of this paper is to study the influence of an organization's human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT-business relationships, IT-business knowledge, and IT infrastructure. Design/methodology/approach – The study examines the activities of one organization's
The purpose of this study is to develop and empirically test a model of Web trust based on the pr... more The purpose of this study is to develop and empirically test a model of Web trust based on the previously proposed models of trust. Influencers on Web trust studied here are disposition to trust, attitude toward the Web, experience with the Web, anxiety toward the Web, innovativeness toward information technology, and Web ability. The findings indicate that a strong disposition to trust and increased years of Web experience positively influence Web trust. High anxiety toward the Web, positive attitude toward the Web, high innovativeness toward information technology, and high Web ability do not influence Web trust in this study. The designers of new Web sites and redesigners of existing Web sites, pages, or advertisements should consider these factors in order to promote trust in their representative company.
... of Knowledge Management 419 K Knowledge Management Strategy Formation Clyde W. Holsapple Univ... more ... of Knowledge Management 419 K Knowledge Management Strategy Formation Clyde W. Holsapple University of Kentucky, USA Kiku Jones University of ... Zack (1999) suggests that com-petitive knowledge position can be categorized in terms of the degree of innovation relative ...
ABSTRACT Consumer-to-consumer (C2C) e-commerce is a growing area of e-commerce. However, accordin... more ABSTRACT Consumer-to-consumer (C2C) e-commerce is a growing area of e-commerce. However, according to a meta-analysis of critical themes of e-commerce, C2C e-commerce was only represented in the area of online auctions (Wareham, Zheng, & Straub, 2005). C2C e-commerce can encompass much more than just auctions. The question then becomes, “is C2C e-commerce a different research area that deserves its own stream of research?†This study adapts constructs from a business-to-consumer (B2C) e-commerce study of satisfaction (Devaraj, Fan, & Kohli, 2002) to determine what, if any, the differences are in the C2C e-commerce arena. The constructs include elements of the technology acceptance model (TAM), which includes perceived ease of use and usefulness; transaction cost analysis (TCA), which includes uncertainty, asset specificity, and time; and service quality (SERVQUAL), which includes reliability, responsiveness, assurance, and empathy. Participants in the study answered questions regarding these various constructs in relation to their experiences with C2C e-commerce. The findings indicate that TAM, TCA, and SERVQUAL all impact satisfaction in C2C e-commerce. Reliability and responsiveness (areas of service quality) were found to influence C2C e-commerce satisfaction, where as they were not found to be an influence in the B2C study. These findings warrant further research in the C2C e-commerce arena. The study provides implications for future research and practice.
Environmental assessment (ENVA) is expected to increase the chances of achieving strategic inform... more Environmental assessment (ENVA) is expected to increase the chances of achieving strategic information systems planning (SISP) objectives. Such planning characteristics as the initiator of the SISP study, the study's planning horizon, its scope, and information systems department participation in long-range, business planning have been suggested as influences on the ENVA performed in SISP.This study employed a postal survey to investigate those predictors of ENVA and the impact of that assessment on the achievement of SISP objectives. It obtained responses from 105 corporate information systems planners. The study confirmed the effects of ENVA on the achievement of objectives, and those of initiator and IS department participation on assessment.Future researchers may want to investigate the predictors of the initiator and IS department participation as well as why scope and planning horizon did not lead to ENVA. Practitioners may want to encourage top management to initiate SISP studies and to include the IS department in the business planning.
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