International Swiss banks are challenged more than ever. The fast-paced global environment forces... more International Swiss banks are challenged more than ever. The fast-paced global environment forces them to develop new and innovative products, services, and processes to sustain in the long-term. Therefore, strategic foresight is important to understand the organisations’ customers, their evolving needs and changing behaviour, and in turn provides banks with the necessary analysis and knowledge about future customer needs, enabling them to take the right decisions to be prepared for future change. This paper investigates how the incorporation of strategic foresight in international Swiss banks is executed to enhance their innovation activity. Through an in-depth analysis of academic papers and three case studies based on twelve qualitative interviews with management representatives from the financial services industry, a new framework was developed. The framework of “enhanced innovation activity through collaborative foresight activities” is designed as an iterative process consisti...
PurposeThe study explores the alignment of Swiss small and medium-sized enterprise (SME) managers... more PurposeThe study explores the alignment of Swiss small and medium-sized enterprise (SME) managers' understanding of digital transformation, with evidence of digital tool adoption in managerial and operative work. This reveals opportunities for more fully realizing the potential of digital transformation for SMEs.Design/methodology/approachThis multiple-case study, with four theoretically sampled cases, analyzes data from the qualitative answers of 1,593 respondents to a survey of Swiss SMEs about digital transformation. The study draws on a convenience sample of Swiss SME managers.FindingsThe analysis shows little understanding of digital transformation as related to managerial work. However, there are two clear digital tool adoption patterns for managerial work: (1) workflow and workforce management and (2) work-flow and team management. Understandings of digital transformation and operative work focus on the (1) organization of operational work or (2) a combination of organiza...
International Swiss banks are challenged more than ever. The fast-paced global environment forces... more International Swiss banks are challenged more than ever. The fast-paced global environment forces them to develop new and innovative products, services, and processes to sustain in the long-term. Therefore, strategic foresight is important to understand the organisations’ customers, their evolving needs and changing behaviour, and in turn provides banks with the necessary analysis and knowledge about future customer needs, enabling them to take the right decisions to be prepared for future change. This paper investigates how the incorporation of strategic foresight in international Swiss banks is executed to enhance their innovation activity. Through an in-depth analysis of academic papers and three case studies based on twelve qualitative interviews with management representatives from the financial services industry, a new framework was developed. The framework of “enhanced innovation activity through collaborative foresight activities” is designed as an iterative process consisti...
PurposeThe study explores the alignment of Swiss small and medium-sized enterprise (SME) managers... more PurposeThe study explores the alignment of Swiss small and medium-sized enterprise (SME) managers' understanding of digital transformation, with evidence of digital tool adoption in managerial and operative work. This reveals opportunities for more fully realizing the potential of digital transformation for SMEs.Design/methodology/approachThis multiple-case study, with four theoretically sampled cases, analyzes data from the qualitative answers of 1,593 respondents to a survey of Swiss SMEs about digital transformation. The study draws on a convenience sample of Swiss SME managers.FindingsThe analysis shows little understanding of digital transformation as related to managerial work. However, there are two clear digital tool adoption patterns for managerial work: (1) workflow and workforce management and (2) work-flow and team management. Understandings of digital transformation and operative work focus on the (1) organization of operational work or (2) a combination of organiza...
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Papers by Marc K Peter