The present study aims to investigate the impact of Corporate Social Responsibility on consumers’... more The present study aims to investigate the impact of Corporate Social Responsibility on consumers’ preferences and loyalty in the banking sector. The researchers examined the main concepts associated with CSR and how it is related to the choice and the retention of customers to a specific bank. Qualitative research was implemented by the use of semi-structured interviews with 67 individuals. The purpose of the research was to analyze the extent to which CSR actions affect customers’ choices and loyalty to a bank. The main conclusions that emerged are that although the satisfaction and commitment, as well as the positive perception of consumers, depend on the trust created by the banks, customers in Greece still believe that the CSR actions implemented by banks only contribute to the increase in their organizational profits through the improved corporate reputation and recognition, and thus CSR has not a significant impact on customers’ attraction and loyalty. Finally, it became clear...
This paper focuses on investigating the impact of Corporate Social Responsibility on consumers’ p... more This paper focuses on investigating the impact of Corporate Social Responsibility on consumers’ preferences and loyalty in the banking sector. The researchers examined the main concepts associated with CSR and how it is related with the choice and the retention of customers to a specific bank. 67 individuals participated in a qualitative research, which was conducted through semi-structured interviews. The purpose of the research was to analyze the extent to which CSR actions affect customers’ choice and loyalty to a bank. The main conclusions that emerged reveal that although the satisfaction and commitment, as well as the positive perception of consumers depends on the trust created by the banks, customers in Greece still believe that the CSR actions implemented by banks only contribute to increasing their organizational profits through the improved corporate reputation and recognition. It is thus evident that CSR does not have a significant impact on customers’ attraction and loy...
Existing literature suggests that a strong culture is essential to the success of an organisation... more Existing literature suggests that a strong culture is essential to the success of an organisation. However, some researchers have since disputed this claim, arguing that while some strong cultures lead to success, others fail. Examining several examples over time, the so-called “case for a strong culture” presents significant weaknesses. The present study, based on the Competing Values Model, examines the effects of a culture’s strength on the organisational performance in the public sector. A sample of 92 departments of Greek public organisations was examined, of which a total of 424 people responded to an online questionnaire. The participating organisations and their departments range in size, in terms of the number of their staff, from 15 to 54 members, and come from different segments of the public administration. The results showed that there is no relationship between culture’s strength and an organisation’s performance and that strong cultures do not have a significant impac...
European Conference on Innovation and Entrepreneurship
Τhe majority of studies in the ‘80s and ‘90s proposed that a strong culture is essential to the s... more Τhe majority of studies in the ‘80s and ‘90s proposed that a strong culture is essential to the success of an organization. However, some researchers have since disputed this claim, arguing that while some strong cultures lead to success, others fail. Examining several examples from the market, over time, the so-called "case for a strong culture" presents significant weaknesses. The present study, based on the Competing Values Model, examines the effects of a culture’s strength on the innovativeness of the organization. A sample of 110 Greek Small and Medium Enterprises (SMEs) was examined, of which a total of 504 people responded to a questionnaire. The participating companies range in size, in terms of the number of their staff, from 20 to 250 members, and come from different market segments. The results showed that organizational culture strength is inversely related to a company’s innovativeness and that strong cultures have a negative impact on a company’s innovativen...
Most of the teaching time in the traditional teacher-centered teaching methodology is spent to th... more Most of the teaching time in the traditional teacher-centered teaching methodology is spent to the transfer of knowledge from the teacher, while students are passive. In this paper an alternative innovative blended teaching/learning model which combines the flipped classroom model with the differentiated instruction, implemented with the support of the educational technology. We propose a blended learning model which can provide more opportunities for active participation of students in the learning process as it responds more effectively to the diversity of the student potential of a class with the support of educational technology. This model combines the pedagogical model of the "Flipped Classroom" with the teaching strategy of "Differentiated Instruction", one of the most popular teaching strategies, which means that teachers adjust the curriculum for a lesson, unit or even entire term in a way that engages all learners in various ways. To investigate its effectiveness, an educational intervention in Vocational Upper Secondary Education was designed and implemented. The results are considered very encouraging, thus they provide the teacher with a more effective alternative way of organizing the learning process and give the students a richer educational and learning environment, adapted to his/her learning needs and experiences.
The present study aims to investigate the key organizational factors that impact on the blockchai... more The present study aims to investigate the key organizational factors that impact on the blockchain adoption in the Greek public sector during the current pandemic, which caused many changes in the ways that organizations operate and offer their services. A qualitative method was used through 78 structured interviews with public servants, regarding the digital transformation and the internal factors that hinder the successful integration of blockchain technologies during the current pandemic. The results showed that factors such as employees’ training, organizational culture and leadership, in addition to the lack of equipment, had great impact on the adoption and the successful integration of blockchain in the Greek public administration. Another crucial finding is that public servants consider the current pandemic as an opportunity and not as a threat for radical changes and improvements in the provision of their services, while they also stated that blockchain technologies can imp...
The current paper presents some aspects and criticisms from the theoretical literature concerning... more The current paper presents some aspects and criticisms from the theoretical literature concerning the New Public Management (NPM). The article also critically examines whether the NPM model is appropriate and the drivers that affected its efficiency and effectiveness in the public sector especially in Greece, during the current pandemic. The research concluded that the process of managerial reform and the specific criteria in order to evaluate NPM’s effectiveness are not completed yet and that there are some key barriers such as the statist perception of citizens and politicians, the corruption of public, the fragmented organizational structures, the resistance to change that hinder the success of change and of NPM’s effective implementation in public sector. However, Covid-19 was a situation that helped many aspects of NPM such as digitalization, digital transformation, e-governance etc. to effectively be introduced and implemented in public governance of Greek organisations.
Corporate Governance and Organizational Behavior Review, 2022
This paper aims to examine the direct effect of the HEXACO personality traits on entrepreneurial ... more This paper aims to examine the direct effect of the HEXACO personality traits on entrepreneurial intention and career adaptability, the indirect effect of personality traits on entrepreneurial intention through career adaptability, and the direct effect of career adaptability on entrepreneurial intention. A 55-item questionnaire was employed to measure the personality traits of HEXACO, career adaptability, and entrepreneurial intention. The study sample includes more than half of the students of the business department (n = 485) of a public university based in Athens. The results indicate that extraversion, conscientiousness, and openness have a direct and positive impact on entrepreneurial intention, while emotionality has a negative one. Also, career adaptability relates positively to entrepreneurial intention. Openness, conscientiousness, extraversion, and humility affect positively career adaptability. Finally, it is indicated that openness, conscientiousness, extraversion, and ...
Corporate Social Responsibility is a vital principle that applies to a free market economy, but t... more Corporate Social Responsibility is a vital principle that applies to a free market economy, but the pursuit of personal profit should be neither at the expense of collective or social welfare nor at the expense of future generations. Instead, profit"s pursuit must be compatible with activities that improve the workforce, promote human dignity, strengthen the environmental protection and take into account the welfare of future generations. Furthermore, another objective of this paper is to present CSR in the Greek private and public sector and, after the presentment of the most recent survey of CSR's issues in Greece, it approaches CSR as a strategic tool and as the path to businesses' survival and their development under the current recession.
Corporate Governance and Organizational Behavior Review, 2022
The purpose of this paper is to examine the role of entrepreneurship education on entrepreneurial... more The purpose of this paper is to examine the role of entrepreneurship education on entrepreneurial intention, the personality traits that can affect entrepreneurial intention, and the traits that cause positive changes in entrepreneurial intention after the intervention of an entrepreneurship program. In order to measure the changes in entrepreneurial intention levels, two questionnaires (pretest-posttest group design) were used. Both questionnaires were completed by 202 business students, studying at a public university based in Athens, Greece. Our analysis indicates that the personality traits that affect entrepreneurial intention levels are openness, extraversion, and risk aversion. Using paired samples test we found an increase in entrepreneurial intention following the course attendance. Cluster analysis indicated that students with higher levels of extraversion, openness, conscientiousness, and lower levels of risk aversion and neuroticism demonstrated statistically significant...
Public value as a relatively new term argues that public services are distinct in character becau... more Public value as a relatively new term argues that public services are distinct in character because they are characterized by citizens' rights to services that have been approved and funded through certain democratic processes. In a simpler way, public value is proportional to the desire to maximize shareholder value in the private sector. It is designed for executives to think about what is valuable in the service they are working for and to consider how effective management can make the service as efficient as possible. On the other hand, public organisations are obligated by the law to ensure quality in public services to the citizens (Tsotsolas, 2010). From this point of view, governments across Europe face the challenge of providing more valuable, responsive, efficient and effective services (Tsotsolas and Drosos, 2010). Furthermore, the current social, economic and technological developments are leading towards the emergence of a new generation of eGovernment Services (Eur...
The purpose of this paper is to identify the factors that determine entrepreneurial intention and... more The purpose of this paper is to identify the factors that determine entrepreneurial intention and examine the effects of age and prior working experience on the formation of entrepreneurial intention. A questionnaire-based survey was employed for the data collection. A total of 171 university students from a Business School in Greece participated in the survey. The findings of our research showed that perceived behavioral control and attitude are significantly influencing entrepreneurial intention. Additionally, our analysis indicates that age and prior working experience affect entrepreneurial intention. The contribution of this study concerns the illumination of the scarcely addressed in the literature relationship between age and work experience with entrepreneurial intention
The objective of the study is to find the key organizational factors that impact on digital trans... more The objective of the study is to find the key organizational factors that impact on digital transformation projects, creating thus a social value especially during the current pandemic crisis where many changes have been made in the ways that organizations operate. An interdisciplinary approach was used and comparison among selected European Union countries where digital governance has been applied to public-to-citizen transactions. A quantitative survey was also conducted by distributing online questionnaires to middle and senior executives of public organizations in Greece. A total of 151 questionnaires were answered and their analysis was performed using the SPSS statistical tool. The results showed that the internal factors that influence the adoption of digital governance and its successful implementation include the technological factors that compose the quality of services and mainly the organizational ones such as training and evaluation of human resources, leadership, organ...
This research deals with the issue of distance education in the human resources of banks and spec... more This research deals with the issue of distance education in the human resources of banks and specifically of the National Bank of Greece. The purpose of the research was to investigate how distance education affects the human resources of banks in developing their management skills. The research methodology followed was quantitative, while the research tool used was the online questionnaire. The survey sample consisted of 82 people working in the banking sector and their selection was made according to convenient sampling.The results showed that distance education works beneficially for the in-house training of employees in the banking sector. In particular, e-learning programs have been found to contribute to the development of knowledge, work productivity, the acquisition of new skills and the enrichment of existing skills held by employees in the banking sector. It was also clear that the impact of distance education on improving employees skills was multifaceted. Participants we...
Δεδομένου ότι η ανεργία αυξάνεται και η αγορά εργασίας γίνεται ολοένα και πιο απαιτητική, οι άνθρ... more Δεδομένου ότι η ανεργία αυξάνεται και η αγορά εργασίας γίνεται ολοένα και πιο απαιτητική, οι άνθρωποι αποσκοπούν στην απόκτηση περισσότερων πτυχίων/ διπλωμάτων προκειμένου να καταστούν περισσότερο ανταγωνιστικοί και κατάλληλοι για τις ανάγκες της αγοράς εργασίας. Επιπλέον, οι πάροχοι θέσεων εργασίας ισχυρίζονται ότι δεν μπορούν να βρουν ανθρώπινο δυναμικό με πραγματική γνώση των αναγκών ενός οργανισμού («χάσμα δεξιοτήτων» φαινόμενο skills gap). Επιπρόσθετα, οι Σχολές και τα Τμήματα Κοινωνικών και Ανθρωπιστικών Επιστημών δεν προσφέρουν τέτοια εκπαιδευτικά αντικείμενα, με αποτέλεσμα να γίνεται πιο δύσκολο για τους αποφοίτους τους να απορροφηθούν από την αγορά εργασίας. Προκειμένου να διατηρηθεί το υπάρχον πρόγραμμα σπουδών του Πανεπιστημίου και ταυτόχρονα να παρέχει στους φοιτητές του περαιτέρω πρακτικές δεξιότητες, η ηλεκτρονική μάθηση ως συμπληρωματικό εργαλείο θα μπορούσε να είναι μια ενίσχυση για όσους επιθυμούν να ξεκινήσουν τη δική τους επιχείρηση ή για εκείνους που επιδιώκουν ν...
The present study aims to investigate the impact of Corporate Social Responsibility on consumers’... more The present study aims to investigate the impact of Corporate Social Responsibility on consumers’ preferences and loyalty in the banking sector. The researchers examined the main concepts associated with CSR and how it is related to the choice and the retention of customers to a specific bank. Qualitative research was implemented by the use of semi-structured interviews with 67 individuals. The purpose of the research was to analyze the extent to which CSR actions affect customers’ choices and loyalty to a bank. The main conclusions that emerged are that although the satisfaction and commitment, as well as the positive perception of consumers, depend on the trust created by the banks, customers in Greece still believe that the CSR actions implemented by banks only contribute to the increase in their organizational profits through the improved corporate reputation and recognition, and thus CSR has not a significant impact on customers’ attraction and loyalty. Finally, it became clear...
This paper focuses on investigating the impact of Corporate Social Responsibility on consumers’ p... more This paper focuses on investigating the impact of Corporate Social Responsibility on consumers’ preferences and loyalty in the banking sector. The researchers examined the main concepts associated with CSR and how it is related with the choice and the retention of customers to a specific bank. 67 individuals participated in a qualitative research, which was conducted through semi-structured interviews. The purpose of the research was to analyze the extent to which CSR actions affect customers’ choice and loyalty to a bank. The main conclusions that emerged reveal that although the satisfaction and commitment, as well as the positive perception of consumers depends on the trust created by the banks, customers in Greece still believe that the CSR actions implemented by banks only contribute to increasing their organizational profits through the improved corporate reputation and recognition. It is thus evident that CSR does not have a significant impact on customers’ attraction and loy...
Existing literature suggests that a strong culture is essential to the success of an organisation... more Existing literature suggests that a strong culture is essential to the success of an organisation. However, some researchers have since disputed this claim, arguing that while some strong cultures lead to success, others fail. Examining several examples over time, the so-called “case for a strong culture” presents significant weaknesses. The present study, based on the Competing Values Model, examines the effects of a culture’s strength on the organisational performance in the public sector. A sample of 92 departments of Greek public organisations was examined, of which a total of 424 people responded to an online questionnaire. The participating organisations and their departments range in size, in terms of the number of their staff, from 15 to 54 members, and come from different segments of the public administration. The results showed that there is no relationship between culture’s strength and an organisation’s performance and that strong cultures do not have a significant impac...
European Conference on Innovation and Entrepreneurship
Τhe majority of studies in the ‘80s and ‘90s proposed that a strong culture is essential to the s... more Τhe majority of studies in the ‘80s and ‘90s proposed that a strong culture is essential to the success of an organization. However, some researchers have since disputed this claim, arguing that while some strong cultures lead to success, others fail. Examining several examples from the market, over time, the so-called "case for a strong culture" presents significant weaknesses. The present study, based on the Competing Values Model, examines the effects of a culture’s strength on the innovativeness of the organization. A sample of 110 Greek Small and Medium Enterprises (SMEs) was examined, of which a total of 504 people responded to a questionnaire. The participating companies range in size, in terms of the number of their staff, from 20 to 250 members, and come from different market segments. The results showed that organizational culture strength is inversely related to a company’s innovativeness and that strong cultures have a negative impact on a company’s innovativen...
Most of the teaching time in the traditional teacher-centered teaching methodology is spent to th... more Most of the teaching time in the traditional teacher-centered teaching methodology is spent to the transfer of knowledge from the teacher, while students are passive. In this paper an alternative innovative blended teaching/learning model which combines the flipped classroom model with the differentiated instruction, implemented with the support of the educational technology. We propose a blended learning model which can provide more opportunities for active participation of students in the learning process as it responds more effectively to the diversity of the student potential of a class with the support of educational technology. This model combines the pedagogical model of the "Flipped Classroom" with the teaching strategy of "Differentiated Instruction", one of the most popular teaching strategies, which means that teachers adjust the curriculum for a lesson, unit or even entire term in a way that engages all learners in various ways. To investigate its effectiveness, an educational intervention in Vocational Upper Secondary Education was designed and implemented. The results are considered very encouraging, thus they provide the teacher with a more effective alternative way of organizing the learning process and give the students a richer educational and learning environment, adapted to his/her learning needs and experiences.
The present study aims to investigate the key organizational factors that impact on the blockchai... more The present study aims to investigate the key organizational factors that impact on the blockchain adoption in the Greek public sector during the current pandemic, which caused many changes in the ways that organizations operate and offer their services. A qualitative method was used through 78 structured interviews with public servants, regarding the digital transformation and the internal factors that hinder the successful integration of blockchain technologies during the current pandemic. The results showed that factors such as employees’ training, organizational culture and leadership, in addition to the lack of equipment, had great impact on the adoption and the successful integration of blockchain in the Greek public administration. Another crucial finding is that public servants consider the current pandemic as an opportunity and not as a threat for radical changes and improvements in the provision of their services, while they also stated that blockchain technologies can imp...
The current paper presents some aspects and criticisms from the theoretical literature concerning... more The current paper presents some aspects and criticisms from the theoretical literature concerning the New Public Management (NPM). The article also critically examines whether the NPM model is appropriate and the drivers that affected its efficiency and effectiveness in the public sector especially in Greece, during the current pandemic. The research concluded that the process of managerial reform and the specific criteria in order to evaluate NPM’s effectiveness are not completed yet and that there are some key barriers such as the statist perception of citizens and politicians, the corruption of public, the fragmented organizational structures, the resistance to change that hinder the success of change and of NPM’s effective implementation in public sector. However, Covid-19 was a situation that helped many aspects of NPM such as digitalization, digital transformation, e-governance etc. to effectively be introduced and implemented in public governance of Greek organisations.
Corporate Governance and Organizational Behavior Review, 2022
This paper aims to examine the direct effect of the HEXACO personality traits on entrepreneurial ... more This paper aims to examine the direct effect of the HEXACO personality traits on entrepreneurial intention and career adaptability, the indirect effect of personality traits on entrepreneurial intention through career adaptability, and the direct effect of career adaptability on entrepreneurial intention. A 55-item questionnaire was employed to measure the personality traits of HEXACO, career adaptability, and entrepreneurial intention. The study sample includes more than half of the students of the business department (n = 485) of a public university based in Athens. The results indicate that extraversion, conscientiousness, and openness have a direct and positive impact on entrepreneurial intention, while emotionality has a negative one. Also, career adaptability relates positively to entrepreneurial intention. Openness, conscientiousness, extraversion, and humility affect positively career adaptability. Finally, it is indicated that openness, conscientiousness, extraversion, and ...
Corporate Social Responsibility is a vital principle that applies to a free market economy, but t... more Corporate Social Responsibility is a vital principle that applies to a free market economy, but the pursuit of personal profit should be neither at the expense of collective or social welfare nor at the expense of future generations. Instead, profit"s pursuit must be compatible with activities that improve the workforce, promote human dignity, strengthen the environmental protection and take into account the welfare of future generations. Furthermore, another objective of this paper is to present CSR in the Greek private and public sector and, after the presentment of the most recent survey of CSR's issues in Greece, it approaches CSR as a strategic tool and as the path to businesses' survival and their development under the current recession.
Corporate Governance and Organizational Behavior Review, 2022
The purpose of this paper is to examine the role of entrepreneurship education on entrepreneurial... more The purpose of this paper is to examine the role of entrepreneurship education on entrepreneurial intention, the personality traits that can affect entrepreneurial intention, and the traits that cause positive changes in entrepreneurial intention after the intervention of an entrepreneurship program. In order to measure the changes in entrepreneurial intention levels, two questionnaires (pretest-posttest group design) were used. Both questionnaires were completed by 202 business students, studying at a public university based in Athens, Greece. Our analysis indicates that the personality traits that affect entrepreneurial intention levels are openness, extraversion, and risk aversion. Using paired samples test we found an increase in entrepreneurial intention following the course attendance. Cluster analysis indicated that students with higher levels of extraversion, openness, conscientiousness, and lower levels of risk aversion and neuroticism demonstrated statistically significant...
Public value as a relatively new term argues that public services are distinct in character becau... more Public value as a relatively new term argues that public services are distinct in character because they are characterized by citizens' rights to services that have been approved and funded through certain democratic processes. In a simpler way, public value is proportional to the desire to maximize shareholder value in the private sector. It is designed for executives to think about what is valuable in the service they are working for and to consider how effective management can make the service as efficient as possible. On the other hand, public organisations are obligated by the law to ensure quality in public services to the citizens (Tsotsolas, 2010). From this point of view, governments across Europe face the challenge of providing more valuable, responsive, efficient and effective services (Tsotsolas and Drosos, 2010). Furthermore, the current social, economic and technological developments are leading towards the emergence of a new generation of eGovernment Services (Eur...
The purpose of this paper is to identify the factors that determine entrepreneurial intention and... more The purpose of this paper is to identify the factors that determine entrepreneurial intention and examine the effects of age and prior working experience on the formation of entrepreneurial intention. A questionnaire-based survey was employed for the data collection. A total of 171 university students from a Business School in Greece participated in the survey. The findings of our research showed that perceived behavioral control and attitude are significantly influencing entrepreneurial intention. Additionally, our analysis indicates that age and prior working experience affect entrepreneurial intention. The contribution of this study concerns the illumination of the scarcely addressed in the literature relationship between age and work experience with entrepreneurial intention
The objective of the study is to find the key organizational factors that impact on digital trans... more The objective of the study is to find the key organizational factors that impact on digital transformation projects, creating thus a social value especially during the current pandemic crisis where many changes have been made in the ways that organizations operate. An interdisciplinary approach was used and comparison among selected European Union countries where digital governance has been applied to public-to-citizen transactions. A quantitative survey was also conducted by distributing online questionnaires to middle and senior executives of public organizations in Greece. A total of 151 questionnaires were answered and their analysis was performed using the SPSS statistical tool. The results showed that the internal factors that influence the adoption of digital governance and its successful implementation include the technological factors that compose the quality of services and mainly the organizational ones such as training and evaluation of human resources, leadership, organ...
This research deals with the issue of distance education in the human resources of banks and spec... more This research deals with the issue of distance education in the human resources of banks and specifically of the National Bank of Greece. The purpose of the research was to investigate how distance education affects the human resources of banks in developing their management skills. The research methodology followed was quantitative, while the research tool used was the online questionnaire. The survey sample consisted of 82 people working in the banking sector and their selection was made according to convenient sampling.The results showed that distance education works beneficially for the in-house training of employees in the banking sector. In particular, e-learning programs have been found to contribute to the development of knowledge, work productivity, the acquisition of new skills and the enrichment of existing skills held by employees in the banking sector. It was also clear that the impact of distance education on improving employees skills was multifaceted. Participants we...
Δεδομένου ότι η ανεργία αυξάνεται και η αγορά εργασίας γίνεται ολοένα και πιο απαιτητική, οι άνθρ... more Δεδομένου ότι η ανεργία αυξάνεται και η αγορά εργασίας γίνεται ολοένα και πιο απαιτητική, οι άνθρωποι αποσκοπούν στην απόκτηση περισσότερων πτυχίων/ διπλωμάτων προκειμένου να καταστούν περισσότερο ανταγωνιστικοί και κατάλληλοι για τις ανάγκες της αγοράς εργασίας. Επιπλέον, οι πάροχοι θέσεων εργασίας ισχυρίζονται ότι δεν μπορούν να βρουν ανθρώπινο δυναμικό με πραγματική γνώση των αναγκών ενός οργανισμού («χάσμα δεξιοτήτων» φαινόμενο skills gap). Επιπρόσθετα, οι Σχολές και τα Τμήματα Κοινωνικών και Ανθρωπιστικών Επιστημών δεν προσφέρουν τέτοια εκπαιδευτικά αντικείμενα, με αποτέλεσμα να γίνεται πιο δύσκολο για τους αποφοίτους τους να απορροφηθούν από την αγορά εργασίας. Προκειμένου να διατηρηθεί το υπάρχον πρόγραμμα σπουδών του Πανεπιστημίου και ταυτόχρονα να παρέχει στους φοιτητές του περαιτέρω πρακτικές δεξιότητες, η ηλεκτρονική μάθηση ως συμπληρωματικό εργαλείο θα μπορούσε να είναι μια ενίσχυση για όσους επιθυμούν να ξεκινήσουν τη δική τους επιχείρηση ή για εκείνους που επιδιώκουν ν...
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Papers by Panagiota Xanthopoulou