Equality, Diversity and Inclusion: An International Journal, Jul 14, 2023
PurposeDrawing on the job demands-resources (JD-R) model, this study aims to examine which job de... more PurposeDrawing on the job demands-resources (JD-R) model, this study aims to examine which job demands individuals with diagnosed mental illness perceive to be most challenging as they navigate the workplace, why this is the case and which resources individuals tend to mobilize to meet these demands.Design/methodology/approachThe authors draw on 257 qualitative surveys filled out by individuals with mental illness in various parts of the world.FindingsThe findings show that job demands that are common in today's workplace such as a high workload and a stressful environment are considered challenging by individuals with mental illness. Further, the authors show that this is the result of the ideal worker norm consisting of the need to be a steady performer that is confident, resilient and social with which the performer cannot comply on the one hand and the particularities of this population, such as performers' self-perceived low self-esteem, sensitivity to stress, fluctuating symptoms and difficulties with the social aspects of organizational life on the other hand.Originality/valueThe study points to the unique challenges of individuals with mental illness in the workplace and highlights the role human resource management (HRM) can play in providing support to allow this population to meet the demands of one's job more easily and thrive at work.
Purpose Previous research suggests that negotiation style and conflict management strategies are ... more Purpose Previous research suggests that negotiation style and conflict management strategies are influenced heavily by cultural factors. In the case of the Chinese, findings have largely produced stereotypical views about their behavior, but the authors argue that this position is becoming increasingly blurred in the global economy. Design/methodology/approach Data were collected using participant observation during negotiations of a free-trade agreement between China and Australia followed by in-depth interviews with Chinese delegates. Findings Consistent with Confucianism and a Taoism-based value system, there was evidence of strong cultural influence on conflict management approaches. Two a priori Chinese strategies were evident – avoidance and accommodating, with five tactics. However, contrary to previous research, the authors found use of two conflict management strategies normally associated with a western approach – competing and compromising, with five associated tactics. Practical implications Chinese negotiators are knowledgeable and capable of adopting western negotiation strategies and tactics. The authors advise managers involved in international negotiations with Chinese managers to be cautious when relying on historical stereotypical assessments and to think differently about the emerging Chinese negotiator. Originality/value Few published negotiation studies involve real negotiations based on actual observations, particularly in an international setting. Contrary to many published studies, we demonstrate that conflict management approaches used by Chinese negotiators have evolved into a blend of traditional Chinese and western styles.
Emerald Emerging Markets Case Studies, May 2, 2016
Subject areaMarketing and Strategy.Study level/applicabilityBA level.Case overviewThe case deals ... more Subject areaMarketing and Strategy.Study level/applicabilityBA level.Case overviewThe case deals with IKEA’s unique service experience, and the company’s plans to expand into India. The question that is dealt with primarily is, “Can IKEA successfully introduce and adapt its service experience to the Indian market”. IKEA’s service experience is critically explored, as well as the concept of “service” in India.Expected learning outcomesAfter studying the case, it is expected that students will have a better understanding of what is a “service experience”, as well as how it can give a company a competitive advantage. It is also expected that students will have a better understanding of the retail market and consumer behavior in India.Supplementary materialsTeaching notes are available for educators only. Please contact your library to gain login details or emailsupport@emeraldinsight.comto request teaching notes.Subject codeCSS 8: Marketing.
What are the key antecedents, factors and moderators that influence environmentally friendly and ... more What are the key antecedents, factors and moderators that influence environmentally friendly and socially responsible consumer behaviour? Individual consumers buy products and services not only for their intrinsic satisfactory functionalities. They make their consumption choices also because of specific extrinsic products/service abilities to affirm their lifestyle choice, i.e. enhance their self-concepts and satisfy their psychological needs. Given that despite the recent increase of interest in sustainable consumer behaviour, little is known on sustainable consumer aspirations, this study aims at filling the research gap in this area of academic research. This study investigates ad hoc literature in Lifestyle Strategic Marketing, Branding, Social Psychology and Self-Concept Theory applicable in Green and Fair Trade Operational Marketing . Mixed research methods are used in three distinct studies: (a) laboratory experiment, (b) SurveyMonkeyTM online questionnaire analyzed quantitat...
The current literature on diffusion of innovations mostly focuses on adoption behavior of younger... more The current literature on diffusion of innovations mostly focuses on adoption behavior of younger generations of consumers (Rogers, 1995). Research in this area has rarely investigated how innovations are diffused among older generations, mainly because these latter have not been viewed as early adopters compared with their younger counterparts. The economic and social impact of the demographic ageing of population in Europe forces European policy makers to encourage firms to increase research and development on new products and services which provide social benefits to the senior population. We hereby present findings based on two exploratory studies which were funded by the European Commission. The first one captures through non-participative focus group observation the perceptions of high-tech innovations of 15 senior consumers. The second study consists in a series of semi-structured interviews with 50 technology enablers in order to better understand the firms’ approach in deve...
What are the key antecedents, factors and moderators that influence environmentally friendly and ... more What are the key antecedents, factors and moderators that influence environmentally friendly and socially responsible consumer behaviour? Individual consumers buy products and services not only for their intrinsic satisfactory functionalities. They make their consumption choices also because of specific extrinsic products/service abilities to affirm their lifestyle choice, i.e. enhance their self-concepts and satisfy their psychological needs. Given that despite the recent increase of interest in sustainable consumer behaviour, little is known on sustainable consumer aspirations, this study aims at filling the research gap in this area of academic research. This study investigates ad hoc literature in Lifestyle Strategic Marketing, Branding, Social Psychology and Self-Concept Theory applicable in Green and Fair Trade Operational Marketing . Mixed research methods are used in three distinct studies: (a) laboratory experiment, (b) SurveyMonkeyTM online questionnaire analyzed quantitat...
This brief working paper looks at the pros and cons associated with the private prison industry i... more This brief working paper looks at the pros and cons associated with the private prison industry in the United States.
The international outcry and indignation which followed the killing of “Cecil the Lion” in Zimbab... more The international outcry and indignation which followed the killing of “Cecil the Lion” in Zimbabwe in July 2015 opened a Pandora’s Box on the ethical and economic implications of trophy hunting, especially in African countries. Private trophy hunting operators such as Hunters Namibia Safaris, a Namibian company, more than ever before, had to justify their business. No easy task when your trade is often described as being controversial, unsustainable and, in many instances, cruel. While the debate on trophy hunting was always intense internationally and locally, the death of “Cecil the Lion” only escalated it. Governments, trophy hunting operators, professional hunters, communities impacted by trophy hunting, and national and international NGOs all had a point of view in the heated debate over whether or not trophy hunting is indeed a sustainable and worthwhile activity. Some countries such as South Africa and Namibia tout the success of the industry in terms of economic gain and wildlife conservation. Botswana took another direction and banned trophy hunting in 2013. But now the country faces the loss of income that hunters provided, as well as growing instances of wild animals such as lion and elephant threatening rural communities. So who is right and who is wrong about the sustainability of the industry? Some say that a well-regulated trophy hunting industry plays an important role in the conservation of wildlife and guarantees immediate and long-term economic benefits for communities (as well as the country as a whole). Others say the opposite – according to this view, trophy hunting is an unsustainable and unethical practice which wreaks havoc amongst big cat populations, elephants and endangered species such as black rhino.
The social, political and economic importance of the Lesbian, Gay, Bisexual and Transgender (LGBT... more The social, political and economic importance of the Lesbian, Gay, Bisexual and Transgender (LGBT) community is increasingly being recognized by what is normally referred to as mainstream society. But relatively little is still known about LGBT perceptions towards marketing and advertising campaigns that are specifically targeted at them. This paper provides a brief overview of the history of targeted marketing efforts towards the LGBT community and a limited discussion of the implications for advertisers.
Equality, Diversity and Inclusion: An International Journal, Jul 14, 2023
PurposeDrawing on the job demands-resources (JD-R) model, this study aims to examine which job de... more PurposeDrawing on the job demands-resources (JD-R) model, this study aims to examine which job demands individuals with diagnosed mental illness perceive to be most challenging as they navigate the workplace, why this is the case and which resources individuals tend to mobilize to meet these demands.Design/methodology/approachThe authors draw on 257 qualitative surveys filled out by individuals with mental illness in various parts of the world.FindingsThe findings show that job demands that are common in today's workplace such as a high workload and a stressful environment are considered challenging by individuals with mental illness. Further, the authors show that this is the result of the ideal worker norm consisting of the need to be a steady performer that is confident, resilient and social with which the performer cannot comply on the one hand and the particularities of this population, such as performers' self-perceived low self-esteem, sensitivity to stress, fluctuating symptoms and difficulties with the social aspects of organizational life on the other hand.Originality/valueThe study points to the unique challenges of individuals with mental illness in the workplace and highlights the role human resource management (HRM) can play in providing support to allow this population to meet the demands of one's job more easily and thrive at work.
Purpose Previous research suggests that negotiation style and conflict management strategies are ... more Purpose Previous research suggests that negotiation style and conflict management strategies are influenced heavily by cultural factors. In the case of the Chinese, findings have largely produced stereotypical views about their behavior, but the authors argue that this position is becoming increasingly blurred in the global economy. Design/methodology/approach Data were collected using participant observation during negotiations of a free-trade agreement between China and Australia followed by in-depth interviews with Chinese delegates. Findings Consistent with Confucianism and a Taoism-based value system, there was evidence of strong cultural influence on conflict management approaches. Two a priori Chinese strategies were evident – avoidance and accommodating, with five tactics. However, contrary to previous research, the authors found use of two conflict management strategies normally associated with a western approach – competing and compromising, with five associated tactics. Practical implications Chinese negotiators are knowledgeable and capable of adopting western negotiation strategies and tactics. The authors advise managers involved in international negotiations with Chinese managers to be cautious when relying on historical stereotypical assessments and to think differently about the emerging Chinese negotiator. Originality/value Few published negotiation studies involve real negotiations based on actual observations, particularly in an international setting. Contrary to many published studies, we demonstrate that conflict management approaches used by Chinese negotiators have evolved into a blend of traditional Chinese and western styles.
Emerald Emerging Markets Case Studies, May 2, 2016
Subject areaMarketing and Strategy.Study level/applicabilityBA level.Case overviewThe case deals ... more Subject areaMarketing and Strategy.Study level/applicabilityBA level.Case overviewThe case deals with IKEA’s unique service experience, and the company’s plans to expand into India. The question that is dealt with primarily is, “Can IKEA successfully introduce and adapt its service experience to the Indian market”. IKEA’s service experience is critically explored, as well as the concept of “service” in India.Expected learning outcomesAfter studying the case, it is expected that students will have a better understanding of what is a “service experience”, as well as how it can give a company a competitive advantage. It is also expected that students will have a better understanding of the retail market and consumer behavior in India.Supplementary materialsTeaching notes are available for educators only. Please contact your library to gain login details or emailsupport@emeraldinsight.comto request teaching notes.Subject codeCSS 8: Marketing.
What are the key antecedents, factors and moderators that influence environmentally friendly and ... more What are the key antecedents, factors and moderators that influence environmentally friendly and socially responsible consumer behaviour? Individual consumers buy products and services not only for their intrinsic satisfactory functionalities. They make their consumption choices also because of specific extrinsic products/service abilities to affirm their lifestyle choice, i.e. enhance their self-concepts and satisfy their psychological needs. Given that despite the recent increase of interest in sustainable consumer behaviour, little is known on sustainable consumer aspirations, this study aims at filling the research gap in this area of academic research. This study investigates ad hoc literature in Lifestyle Strategic Marketing, Branding, Social Psychology and Self-Concept Theory applicable in Green and Fair Trade Operational Marketing . Mixed research methods are used in three distinct studies: (a) laboratory experiment, (b) SurveyMonkeyTM online questionnaire analyzed quantitat...
The current literature on diffusion of innovations mostly focuses on adoption behavior of younger... more The current literature on diffusion of innovations mostly focuses on adoption behavior of younger generations of consumers (Rogers, 1995). Research in this area has rarely investigated how innovations are diffused among older generations, mainly because these latter have not been viewed as early adopters compared with their younger counterparts. The economic and social impact of the demographic ageing of population in Europe forces European policy makers to encourage firms to increase research and development on new products and services which provide social benefits to the senior population. We hereby present findings based on two exploratory studies which were funded by the European Commission. The first one captures through non-participative focus group observation the perceptions of high-tech innovations of 15 senior consumers. The second study consists in a series of semi-structured interviews with 50 technology enablers in order to better understand the firms’ approach in deve...
What are the key antecedents, factors and moderators that influence environmentally friendly and ... more What are the key antecedents, factors and moderators that influence environmentally friendly and socially responsible consumer behaviour? Individual consumers buy products and services not only for their intrinsic satisfactory functionalities. They make their consumption choices also because of specific extrinsic products/service abilities to affirm their lifestyle choice, i.e. enhance their self-concepts and satisfy their psychological needs. Given that despite the recent increase of interest in sustainable consumer behaviour, little is known on sustainable consumer aspirations, this study aims at filling the research gap in this area of academic research. This study investigates ad hoc literature in Lifestyle Strategic Marketing, Branding, Social Psychology and Self-Concept Theory applicable in Green and Fair Trade Operational Marketing . Mixed research methods are used in three distinct studies: (a) laboratory experiment, (b) SurveyMonkeyTM online questionnaire analyzed quantitat...
This brief working paper looks at the pros and cons associated with the private prison industry i... more This brief working paper looks at the pros and cons associated with the private prison industry in the United States.
The international outcry and indignation which followed the killing of “Cecil the Lion” in Zimbab... more The international outcry and indignation which followed the killing of “Cecil the Lion” in Zimbabwe in July 2015 opened a Pandora’s Box on the ethical and economic implications of trophy hunting, especially in African countries. Private trophy hunting operators such as Hunters Namibia Safaris, a Namibian company, more than ever before, had to justify their business. No easy task when your trade is often described as being controversial, unsustainable and, in many instances, cruel. While the debate on trophy hunting was always intense internationally and locally, the death of “Cecil the Lion” only escalated it. Governments, trophy hunting operators, professional hunters, communities impacted by trophy hunting, and national and international NGOs all had a point of view in the heated debate over whether or not trophy hunting is indeed a sustainable and worthwhile activity. Some countries such as South Africa and Namibia tout the success of the industry in terms of economic gain and wildlife conservation. Botswana took another direction and banned trophy hunting in 2013. But now the country faces the loss of income that hunters provided, as well as growing instances of wild animals such as lion and elephant threatening rural communities. So who is right and who is wrong about the sustainability of the industry? Some say that a well-regulated trophy hunting industry plays an important role in the conservation of wildlife and guarantees immediate and long-term economic benefits for communities (as well as the country as a whole). Others say the opposite – according to this view, trophy hunting is an unsustainable and unethical practice which wreaks havoc amongst big cat populations, elephants and endangered species such as black rhino.
The social, political and economic importance of the Lesbian, Gay, Bisexual and Transgender (LGBT... more The social, political and economic importance of the Lesbian, Gay, Bisexual and Transgender (LGBT) community is increasingly being recognized by what is normally referred to as mainstream society. But relatively little is still known about LGBT perceptions towards marketing and advertising campaigns that are specifically targeted at them. This paper provides a brief overview of the history of targeted marketing efforts towards the LGBT community and a limited discussion of the implications for advertisers.
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