ABSTRACT
The purpose of this study is to contribute to the discussion on the impact of globaliza... more ABSTRACT The purpose of this study is to contribute to the discussion on the impact of globalization on the firm performance in the developing countries. Two main research questions will be addressed. How does globalization affect the competitiveness of small to medium-sized enterprises (SMEs) in developing countries? How can SMEs handle opportunities and challenges emerging from globalization? The methodology for this study is a conceptual attempt to review the existing literature and make some propositions about how SMEs can handle the opportunities and challenges emerging from globalization. Building on a developed operational framework affecting the competitiveness of firms, some of the expected results are that firms’ capabilities with regards to innovation, learning, and internationalization, which increase their competitiveness, are enhanced by institutional setups. Second, establishing relationships with governmental and non-governmental institutions is crucial in terms of accessing resources, innovating, and entering into foreign markets. The paper represents a contribution to the debate on the impact of globalization on the competitiveness of local firms, particularly SMEs, in developing countries. Although globalization has brought considerable benefits to many actors worldwide, its impact on competitiveness of (SMEs) are controversial. We suggest that globalization’s effects depend on the capability of firms to learning, to innovate, and also on the institutional setup in developing countries. Keywords Globalization, Competitive strategy, Small to medium-sized enterprises, Developing countries Paper type conceptual
Abstract
Factor effecting customer satisfaction is the worth importance in order to know the reas... more Abstract Factor effecting customer satisfaction is the worth importance in order to know the reason or the factors which are responsible to create satisfaction among customer for a particular brand. As such one of the most important determinants of customer satisfaction discussed by the researchers is offering best service quality to their customer, all organization offer best service quality to their customers in order to retain them. This study aims to study the impact of service quality, brand image, price perception on customer satisfaction in telecom sector of Pakistan, satisfaction is available which an out outcome of better service quality is and in return it gives customer zeal to study with the service provider. The study is conducted in the telecom sector (only cellular companies). The study was carried out by 260 young mobile users. Data were collected through 28 items and analysis in SPSS and such as correlation and regression analysis were used to analyze the data. However, results and discussion were presented. Key words. Service quality, customer satisfaction, price perception, brand image, and telecom sector
ABSTRACT
The purpose of this study is to contribute to the discussion on the impact of globaliza... more ABSTRACT The purpose of this study is to contribute to the discussion on the impact of globalization on the firm performance in the developing countries. Two main research questions will be addressed. How does globalization affect the competitiveness of small to medium-sized enterprises (SMEs) in developing countries? How can SMEs handle opportunities and challenges emerging from globalization? The methodology for this study is a conceptual attempt to review the existing literature and make some propositions about how SMEs can handle the opportunities and challenges emerging from globalization. Building on a developed operational framework affecting the competitiveness of firms, some of the expected results are that firms’ capabilities with regards to innovation, learning, and internationalization, which increase their competitiveness, are enhanced by institutional setups. Second, establishing relationships with governmental and non-governmental institutions is crucial in terms of accessing resources, innovating, and entering into foreign markets. The paper represents a contribution to the debate on the impact of globalization on the competitiveness of local firms, particularly SMEs, in developing countries. Although globalization has brought considerable benefits to many actors worldwide, its impact on competitiveness of (SMEs) are controversial. We suggest that globalization’s effects depend on the capability of firms to learning, to innovate, and also on the institutional setup in developing countries. Keywords Globalization, Competitive strategy, Small to medium-sized enterprises, Developing countries Paper type conceptual
Abstract
Factor effecting customer satisfaction is the worth importance in order to know the reas... more Abstract Factor effecting customer satisfaction is the worth importance in order to know the reason or the factors which are responsible to create satisfaction among customer for a particular brand. As such one of the most important determinants of customer satisfaction discussed by the researchers is offering best service quality to their customer, all organization offer best service quality to their customers in order to retain them. This study aims to study the impact of service quality, brand image, price perception on customer satisfaction in telecom sector of Pakistan, satisfaction is available which an out outcome of better service quality is and in return it gives customer zeal to study with the service provider. The study is conducted in the telecom sector (only cellular companies). The study was carried out by 260 young mobile users. Data were collected through 28 items and analysis in SPSS and such as correlation and regression analysis were used to analyze the data. However, results and discussion were presented. Key words. Service quality, customer satisfaction, price perception, brand image, and telecom sector
Uploads
Papers by jaffar aman
The purpose of this study is to contribute to the discussion on the impact of globalization on the firm performance in the developing countries. Two main research questions will be addressed. How does globalization affect the competitiveness of small to medium-sized enterprises (SMEs) in developing countries? How can SMEs handle opportunities and challenges emerging from globalization? The methodology for this study is a conceptual attempt to review the existing literature and make some propositions about how SMEs can handle the opportunities and challenges emerging from globalization. Building on a developed operational framework affecting the competitiveness of firms, some of the expected results are that firms’ capabilities with regards to innovation, learning, and internationalization, which increase their competitiveness, are enhanced by institutional setups. Second, establishing relationships with governmental and non-governmental institutions is crucial in terms of accessing resources, innovating, and entering into foreign markets. The paper represents a contribution to the debate on the impact of globalization on the competitiveness of local firms, particularly SMEs, in developing countries. Although globalization has brought considerable benefits to many actors worldwide, its impact on competitiveness of (SMEs) are controversial. We suggest that globalization’s effects depend on the capability of firms to learning, to innovate, and also on the institutional setup in developing countries.
Keywords Globalization, Competitive strategy, Small to medium-sized enterprises, Developing countries
Paper type conceptual
Factor effecting customer satisfaction is the worth importance in order to know the reason or the factors which are responsible to create satisfaction among customer for a particular brand. As such one of the most important determinants of customer satisfaction discussed by the researchers is offering best service quality to their customer, all organization offer best service quality to their customers in order to retain them. This study aims to study the impact of service quality, brand image, price perception on customer satisfaction in telecom sector of Pakistan, satisfaction is available which an out outcome of better service quality is and in return it gives customer zeal to study with the service provider. The study is conducted in the telecom sector (only cellular companies). The study was carried out by 260 young mobile users. Data were collected through 28 items and analysis in SPSS and such as correlation and regression analysis were used to analyze the data. However, results and discussion were presented.
Key words. Service quality, customer satisfaction, price perception, brand image, and telecom sector
The purpose of this study is to contribute to the discussion on the impact of globalization on the firm performance in the developing countries. Two main research questions will be addressed. How does globalization affect the competitiveness of small to medium-sized enterprises (SMEs) in developing countries? How can SMEs handle opportunities and challenges emerging from globalization? The methodology for this study is a conceptual attempt to review the existing literature and make some propositions about how SMEs can handle the opportunities and challenges emerging from globalization. Building on a developed operational framework affecting the competitiveness of firms, some of the expected results are that firms’ capabilities with regards to innovation, learning, and internationalization, which increase their competitiveness, are enhanced by institutional setups. Second, establishing relationships with governmental and non-governmental institutions is crucial in terms of accessing resources, innovating, and entering into foreign markets. The paper represents a contribution to the debate on the impact of globalization on the competitiveness of local firms, particularly SMEs, in developing countries. Although globalization has brought considerable benefits to many actors worldwide, its impact on competitiveness of (SMEs) are controversial. We suggest that globalization’s effects depend on the capability of firms to learning, to innovate, and also on the institutional setup in developing countries.
Keywords Globalization, Competitive strategy, Small to medium-sized enterprises, Developing countries
Paper type conceptual
Factor effecting customer satisfaction is the worth importance in order to know the reason or the factors which are responsible to create satisfaction among customer for a particular brand. As such one of the most important determinants of customer satisfaction discussed by the researchers is offering best service quality to their customer, all organization offer best service quality to their customers in order to retain them. This study aims to study the impact of service quality, brand image, price perception on customer satisfaction in telecom sector of Pakistan, satisfaction is available which an out outcome of better service quality is and in return it gives customer zeal to study with the service provider. The study is conducted in the telecom sector (only cellular companies). The study was carried out by 260 young mobile users. Data were collected through 28 items and analysis in SPSS and such as correlation and regression analysis were used to analyze the data. However, results and discussion were presented.
Key words. Service quality, customer satisfaction, price perception, brand image, and telecom sector