Having a sustainable business is all about building world-class customer service and long-term re... more Having a sustainable business is all about building world-class customer service and long-term relationships. It is very costly in both time and money to bring in new business, so in this article I would like to present you with some core skills which can improve your own emotional intelligence and ability to communicate more effectively with your customers. The overall aim is to have clients 'pull' your services from you as opposed to you going out and 'pushing' them. This is the missing piece that, along with three other skills explained in Figure 1, builds a complete tool kit to potentially transform your business.With NLP, it's very important to notice minute changes in others from moment to moment. Our internal thoughts are expressed through our external behaviour. NLP will help you calibrate these changes. For example, when you notice a change, you should check what is going on with your client by asking a question such as, 'Are you OK?' or 'How...
Having a sustainable business is all about building world-class customer service and long-term re... more Having a sustainable business is all about building world-class customer service and long-term relationships. It is very costly in both time and money to bring in new business, so in this article I would like to present you with some core skills which can improve your own emotional intelligence and ability to communicate more effectively with your customers. The overall aim is to have clients 'pull' your services from you as opposed to you going out and 'pushing' them. This is the missing piece that, along with three other skills explained in Figure 1, builds a complete tool kit to potentially transform your business.With NLP, it's very important to notice minute changes in others from moment to moment. Our internal thoughts are expressed through our external behaviour. NLP will help you calibrate these changes. For example, when you notice a change, you should check what is going on with your client by asking a question such as, 'Are you OK?' or 'How...
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