Abhinav-National Monthly Refereed Journal Of Research In Commerce & Management, 2017
The role of Information Technology has become widespread across hotels; in turn contributes great... more The role of Information Technology has become widespread across hotels; in turn contributes greatly towards guest satisfaction, improved day-to-day operational efficiency and has increased the revenue earning potential of the Indian hospitality industry. From check-in to check-out, the role of IT has become omnipresent in the hospitality sector. The role of mobile technology is also gathering momentum in the industry. Smartphone’s and social media are expected to be among the chief tools of the hotels. Also in today’s stressed out, fast paced, highly materialistic times, the need of pampering, and taking care of one’s health and following a workout regime along with a suited diet has become an important part of guest lifestyle. To cater to these demands, hotels are gearing up and adopting and implementing strategies; embracing technology for greater guest satisfaction, a memorable experience at their property, is invariably adding up their repeat business and maximizing the revenue ...
Women of this era are financially more independent then their earlier generations. They have a lo... more Women of this era are financially more independent then their earlier generations. They have a lot of disposable income, which they utilize for their own self. Thus we see that today, there are a lot of ladies who travel on their own, for business or pleasure, unaccompanied by male members of their family. This is something that was almost unheard of a couple of decades ago. The trend of ‘Single Lady Traveller’ is a very strong one in the hotel industry, one that contributes its own bit to the revenue generated. For ladies travelling on their own, safety & comfort are issues of prime importance. They give a lot of emphasis on selecting the right kind of accommodation for the duration of their stay. To cater to this growing market segment, star category hotels in India are developing special facilities for ladies who are travelling on their own, and want a safe, comfortable &dependable home away from home. Pune city sees a lot of business as well as leisure travellers, a sizable numb...
The goal of this study is to discover the differences in organic food awareness and attitudes bet... more The goal of this study is to discover the differences in organic food awareness and attitudes between the X and Y generations. Questionnaires were utilized to collect data, which were assessed using closed-ended questions and a 5-point Likert scale. According to the findings of this study, there is no substantial difference between the X and Y generations in terms of organic food awareness and the factors that influence organic food purchasing decisions, but there are variances in attitudes about organic food. There are also some disparities in the elements that respondents evaluate while purchasing organic food.
Goa has been well renowned for its serene beaches, sunset views, vibrant nightlife, and the easy-... more Goa has been well renowned for its serene beaches, sunset views, vibrant nightlife, and the easy-going nature that the entire State exudes. Though divided broadly into North Goa and South Goa, this much-sought tourist destination still has plenty of reflections of its rich Portuguese influence, right from its architecture, language, style of dressing, and of course, its food. Every tourist, while planning a trip, be it for business or leisure, indeed also
Abhinav-National Monthly Refereed Journal Of Research In Commerce & Management, 2018
Eco- Purchasing is a key activity in eliminating waste and helps in increasing in profit and redu... more Eco- Purchasing is a key activity in eliminating waste and helps in increasing in profit and reduces cost (Amemba, 2013). It is one of the essential steps in waste reduction method. If systematically implemented the Eco-Purchasing can be the most effective solution in fighting against the growing problem of solid waste disposal. In India around 75% of the total Hotel accounts for unorganized/ small budget hotels, which normally faces financial constrains to invest in environmentally friendly technology and products (Dwivedi, 2016 ). Depending on the type of orgainsation the eco-purchasing practices can be drafted which will suite the need of the orgainsation Eco- Purchasing can contributes in lowering the negative impact on environment by minimizing waste, since it works on the principle of dissimilation of products in advance so that it can be recycled after use (Sloan et al ,2008). The current study finds out the Eco- Purchasing practices followed by the Hotels and Restaurants of ...
India is one of the oldest civilizations in the world. Today tourism in India is one the largestp... more India is one of the oldest civilizations in the world. Today tourism in India is one the largestpotential and emerging industry. The history of Indian civilisation of nearly 4000 years hasmany links from the rich heritage and past. International tourists are often attracted in search ofthe rich and glorious heritage of the country. In fact, one can say that all other forms of tourismin India have been off shoots of cultural tourism.Cultural tourism deals with the commitment of a traveller to the culture of a nation or region, inparticular the lifestyle and tradition and manner of life of the individuals in those geographicalareas, the history of those people, their art, architecture, religion(s), and other elements thatassisted remodelling their way of life.
International Journal of Trend in Scientific Research and Development, 2018
More than ever before, technology today is having a substantial impact on business spheres, and t... more More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience.
With the increase in globalization and industrialization; Pune has seen a tremendous growth as on... more With the increase in globalization and industrialization; Pune has seen a tremendous growth as one of the metropolitan city. Apart from Its nomenclature as "Oxford of East", Pune city has also gained popularity as Silicon city and Automobile hub resulting in heavy influx of population. This has resulted into increase in generation of solid waste, ranging from 1200-1400 metric tons per day. This situation is alarming as this may increase in future and can prove to be uncontrollable. Remedial measures are been taken up by The Municipal Corporation of Pune city to cope up with this problem, but the efforts are proving to be insufficient. To cater to the eating out habits of the growing population Pune city has experienced mushrooming up of various Food & Beverage outlets ranging from star hotels; Fine dine restaurants, Standalone restaurants, Fast Food outlets to small joints. It is noticed that out of total waste generated, approximately 25% is being contributed by hotels, r...
Research as defined by Kerlinger is a systematic, controlled, empirical and critical investigatio... more Research as defined by Kerlinger is a systematic, controlled, empirical and critical investigation of hypothetical proportions about the presumed relationships among natural phenomenon.When we talk about Industries it varies from product to service and also the Hospitality Industry which is one of the fastest growing and also contributing majorly to the Economic growth of our country. Hospitality sector is a vast spread out and therefore it is divided into various departments, which individually contribute to the overall growth of the establishment. This Industry is developing every moment and setting new standards by adopting new trends/concepts. There are various personnel who represent the hospitality and have taken it to great heights in the global market. There are many areas of the Hospitality Industry where research is done and which has proved to be beneficial for the operations and achieving more revenue generation. Hospitality Industry has both operational and revenue prod...
India has always been the most preferred destination for Medical Tourism since decades and also h... more India has always been the most preferred destination for Medical Tourism since decades and also has always been promoting as a quality health care destinations across the globe. To encourage applications and ease the travel process for medical tourists, the government has expanded its e-tourism VISA regime to include medical visas. The promotion of medical tourism in India has helped private players capitalize on this market opportunity.This is true especially for non-emergency conditions where foreign patients otherwise have a long waiting period in their home country. The extremely high cost of medical care in the West is also not affordable to many, and in such an instance, one tends to search for viable options. The chief reason for the growing popularity of India in medical tourism is the high- quality medical care at a cost-effective rate.Pune is a preferred city in means of migration, due to its booming IT and Automobile sector. Medical Tourism. A reasonable efficiency in hea...
International Journal of Trend in Scientific Research and Development
The main goal of Hotel industry business is to meet guests' needs while achieving profit targets.... more The main goal of Hotel industry business is to meet guests' needs while achieving profit targets. satisfaction is the very important factor for the Hotel industry. It enhances Hotels' reputation, increases room sales as satisfied guests are more frequent visitor and increases profitability. Major Star Hotels Outsource Housekeeping services sustain cost effectiveness, saves time, improves service quality and improves efficiency of department. This study focuses on the impact of outsourced Housekeeping services on guest satisfaction keeping in view the Hotels which are outsourcing Housekeeping services. This study considered the few attributes of Housekeeping staff and Cleanliness of outsourced areas impact on Guest Satisfaction. The data was collected from Guests who stayed in Star category Hotels of Pune.
More than ever before, technology today is having a substantial impact on business spheres, and t... more More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience. Dr. Seema Zagade | Ms. Meyola Fernandes"Do guests prefer Tech Savvy Rooms? A perspective from hotel guests" Published in International Jour...
Abhinav-National Monthly Refereed Journal Of Research In Commerce & Management, 2017
The role of Information Technology has become widespread across hotels; in turn contributes great... more The role of Information Technology has become widespread across hotels; in turn contributes greatly towards guest satisfaction, improved day-to-day operational efficiency and has increased the revenue earning potential of the Indian hospitality industry. From check-in to check-out, the role of IT has become omnipresent in the hospitality sector. The role of mobile technology is also gathering momentum in the industry. Smartphone’s and social media are expected to be among the chief tools of the hotels. Also in today’s stressed out, fast paced, highly materialistic times, the need of pampering, and taking care of one’s health and following a workout regime along with a suited diet has become an important part of guest lifestyle. To cater to these demands, hotels are gearing up and adopting and implementing strategies; embracing technology for greater guest satisfaction, a memorable experience at their property, is invariably adding up their repeat business and maximizing the revenue ...
Women of this era are financially more independent then their earlier generations. They have a lo... more Women of this era are financially more independent then their earlier generations. They have a lot of disposable income, which they utilize for their own self. Thus we see that today, there are a lot of ladies who travel on their own, for business or pleasure, unaccompanied by male members of their family. This is something that was almost unheard of a couple of decades ago. The trend of ‘Single Lady Traveller’ is a very strong one in the hotel industry, one that contributes its own bit to the revenue generated. For ladies travelling on their own, safety & comfort are issues of prime importance. They give a lot of emphasis on selecting the right kind of accommodation for the duration of their stay. To cater to this growing market segment, star category hotels in India are developing special facilities for ladies who are travelling on their own, and want a safe, comfortable &dependable home away from home. Pune city sees a lot of business as well as leisure travellers, a sizable numb...
The goal of this study is to discover the differences in organic food awareness and attitudes bet... more The goal of this study is to discover the differences in organic food awareness and attitudes between the X and Y generations. Questionnaires were utilized to collect data, which were assessed using closed-ended questions and a 5-point Likert scale. According to the findings of this study, there is no substantial difference between the X and Y generations in terms of organic food awareness and the factors that influence organic food purchasing decisions, but there are variances in attitudes about organic food. There are also some disparities in the elements that respondents evaluate while purchasing organic food.
Goa has been well renowned for its serene beaches, sunset views, vibrant nightlife, and the easy-... more Goa has been well renowned for its serene beaches, sunset views, vibrant nightlife, and the easy-going nature that the entire State exudes. Though divided broadly into North Goa and South Goa, this much-sought tourist destination still has plenty of reflections of its rich Portuguese influence, right from its architecture, language, style of dressing, and of course, its food. Every tourist, while planning a trip, be it for business or leisure, indeed also
Abhinav-National Monthly Refereed Journal Of Research In Commerce & Management, 2018
Eco- Purchasing is a key activity in eliminating waste and helps in increasing in profit and redu... more Eco- Purchasing is a key activity in eliminating waste and helps in increasing in profit and reduces cost (Amemba, 2013). It is one of the essential steps in waste reduction method. If systematically implemented the Eco-Purchasing can be the most effective solution in fighting against the growing problem of solid waste disposal. In India around 75% of the total Hotel accounts for unorganized/ small budget hotels, which normally faces financial constrains to invest in environmentally friendly technology and products (Dwivedi, 2016 ). Depending on the type of orgainsation the eco-purchasing practices can be drafted which will suite the need of the orgainsation Eco- Purchasing can contributes in lowering the negative impact on environment by minimizing waste, since it works on the principle of dissimilation of products in advance so that it can be recycled after use (Sloan et al ,2008). The current study finds out the Eco- Purchasing practices followed by the Hotels and Restaurants of ...
India is one of the oldest civilizations in the world. Today tourism in India is one the largestp... more India is one of the oldest civilizations in the world. Today tourism in India is one the largestpotential and emerging industry. The history of Indian civilisation of nearly 4000 years hasmany links from the rich heritage and past. International tourists are often attracted in search ofthe rich and glorious heritage of the country. In fact, one can say that all other forms of tourismin India have been off shoots of cultural tourism.Cultural tourism deals with the commitment of a traveller to the culture of a nation or region, inparticular the lifestyle and tradition and manner of life of the individuals in those geographicalareas, the history of those people, their art, architecture, religion(s), and other elements thatassisted remodelling their way of life.
International Journal of Trend in Scientific Research and Development, 2018
More than ever before, technology today is having a substantial impact on business spheres, and t... more More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience.
With the increase in globalization and industrialization; Pune has seen a tremendous growth as on... more With the increase in globalization and industrialization; Pune has seen a tremendous growth as one of the metropolitan city. Apart from Its nomenclature as "Oxford of East", Pune city has also gained popularity as Silicon city and Automobile hub resulting in heavy influx of population. This has resulted into increase in generation of solid waste, ranging from 1200-1400 metric tons per day. This situation is alarming as this may increase in future and can prove to be uncontrollable. Remedial measures are been taken up by The Municipal Corporation of Pune city to cope up with this problem, but the efforts are proving to be insufficient. To cater to the eating out habits of the growing population Pune city has experienced mushrooming up of various Food & Beverage outlets ranging from star hotels; Fine dine restaurants, Standalone restaurants, Fast Food outlets to small joints. It is noticed that out of total waste generated, approximately 25% is being contributed by hotels, r...
Research as defined by Kerlinger is a systematic, controlled, empirical and critical investigatio... more Research as defined by Kerlinger is a systematic, controlled, empirical and critical investigation of hypothetical proportions about the presumed relationships among natural phenomenon.When we talk about Industries it varies from product to service and also the Hospitality Industry which is one of the fastest growing and also contributing majorly to the Economic growth of our country. Hospitality sector is a vast spread out and therefore it is divided into various departments, which individually contribute to the overall growth of the establishment. This Industry is developing every moment and setting new standards by adopting new trends/concepts. There are various personnel who represent the hospitality and have taken it to great heights in the global market. There are many areas of the Hospitality Industry where research is done and which has proved to be beneficial for the operations and achieving more revenue generation. Hospitality Industry has both operational and revenue prod...
India has always been the most preferred destination for Medical Tourism since decades and also h... more India has always been the most preferred destination for Medical Tourism since decades and also has always been promoting as a quality health care destinations across the globe. To encourage applications and ease the travel process for medical tourists, the government has expanded its e-tourism VISA regime to include medical visas. The promotion of medical tourism in India has helped private players capitalize on this market opportunity.This is true especially for non-emergency conditions where foreign patients otherwise have a long waiting period in their home country. The extremely high cost of medical care in the West is also not affordable to many, and in such an instance, one tends to search for viable options. The chief reason for the growing popularity of India in medical tourism is the high- quality medical care at a cost-effective rate.Pune is a preferred city in means of migration, due to its booming IT and Automobile sector. Medical Tourism. A reasonable efficiency in hea...
International Journal of Trend in Scientific Research and Development
The main goal of Hotel industry business is to meet guests' needs while achieving profit targets.... more The main goal of Hotel industry business is to meet guests' needs while achieving profit targets. satisfaction is the very important factor for the Hotel industry. It enhances Hotels' reputation, increases room sales as satisfied guests are more frequent visitor and increases profitability. Major Star Hotels Outsource Housekeeping services sustain cost effectiveness, saves time, improves service quality and improves efficiency of department. This study focuses on the impact of outsourced Housekeeping services on guest satisfaction keeping in view the Hotels which are outsourcing Housekeeping services. This study considered the few attributes of Housekeeping staff and Cleanliness of outsourced areas impact on Guest Satisfaction. The data was collected from Guests who stayed in Star category Hotels of Pune.
More than ever before, technology today is having a substantial impact on business spheres, and t... more More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience. Dr. Seema Zagade | Ms. Meyola Fernandes"Do guests prefer Tech Savvy Rooms? A perspective from hotel guests" Published in International Jour...
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