Our service management offerings include:

• Service Integration Management
• Service Level Management
• ITIL Process Management
• Incident Management
• Request Management
• Problem Management

• Change Management
• Release and Deployment Management
• Asset Management
• Configuration Management
• Relationship Management
• IT Operations Management

Drive down the cost to serve as your business evolves. In outsourcing your service desk resources to iOCO, you benefit from our scale and shared knowledge, which leads to fewer incidents, higher call close rates, improved response, and higher customer satisfaction.

Our First Call Resolution (FCR) and remote support model enables cost and resource optimisation through:

• Automated self-healing technology,
• Optimised self-service options,
• Improved Monitoring and Incident Detection and Correlation, and
• Remote and onsite support for desktop and back office via:
  • Phone
  • Email
  • Self-service portals
  • Chatbots
  • Events and alerts
  • Collaboration services

Our managed IT service desk aims to resolve all user and customer issues through first contact, remote resolution, enabled by improved knowledge management.

If we can’t resolve the incident through first contact, we’ll escalate, investigate, and resolve the issue, or otherwise escalate it to the relevant third party, vendor, partner, or OEM for action and resolution.

As your IT service management provider, we keep an auditable track of all service incidents, from ticketing to escalation and resolution, and create a single point of contact between your people and your tech team.

Get expert management and support for your remote or on-premises workforce and empower your people with the tools and services they need to communicate and collaborate effectively.

We manage your entire end-user IT environment, from workstations to mobile devices, servers, and network equipment.

Our desktop managed services include operating system updates, network and security patches, hardware maintenance, and desktop PC management.

Drive down the cost to service through automation and remote service delivery.

Reduce risk, lower asset management costs, and boost productivity with iOCO’s software and hardware managed services, which include:

• Software licensing optimisation and renewal
• Hardware and software break-fix services
• SLA and warranty management
• Uptime guarantee

We guarantee the availability, security, and integrity of your critical assets and information while continuously transforming your operations and improving your service delivery.

We can also design, build, deploy, and support an ICT infrastructure that’s aligned to your business goals and makes them easier to achieve.

Our experienced team of engineers can design, plan, build, and deploy various ICT platform environments, including Active Directory and Microsoft Exchange. Whether deployed in the cloud or on-premises, we ensure continued operations, maintenance, and continuity of your ICT platforms and can also drive your cloud migration journey.

Protect your systems, people, and customers against phishing, ransomware, malware, and other security risks

We’ll monitor, assess, and protect your business-critical information while enabling you to identify and respond to threats faster.

As your managed security services provider, we’ll continuously evaluate and improve your security posture, establish device management and security policies, and handle IT governance, integrated risk management, and compliance matters.

Plus, through our partnership with Sendmarc, you can stop criminals from sending emails using your domain, protecting your customers, suppliers, and staff from impersonation and phishing attacks.

Reduce the risk of downtime and data loss and ensure your information is always accessible and secure. Our data services include:

• Datacentre management: High-density, scalable managed services for your physical and virtual machines.
• Storage and back-up: From traditional storage to hyper-scale computing, we protect, back-up, and manage your data, whether it’s at rest or in transit.
• Database services: Including operations management, database maintenance and optimisation, decommissioning, monitoring, and log file inspection.
• Disaster recovery. We keep your critical applications running in the event of a disaster and return you to normal business operations as quickly and painlessly as possible.

Let your team securely access your business-critical information and applications from wherever they are, on any device they choose.

Our expert network engineers can design, deploy, and manage a robust connectivity and mobility solution that delivers a consistent user experience while keeping you ahead of security threats.

Private, public, hybrid, hyper-scale – we manage all combinations of cloud deployments.

As a trusted partner to the leading cloud service providers, including AWS, Azure, and local datacentre providers, we deliver a customised cloud strategy that’s reliable, scalable, and customised to your unique needs.