Address: King Fahd University of Petroleum and Minerals KFUPM Business School Department of Information Systems & Operations Management Dhahran 31261 Saudi Arabia
Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but... more Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers.
Purpose – The purpose of this paper is to increase understanding of the determinants and usage of... more Purpose – The purpose of this paper is to increase understanding of the determinants and usage of global technology services in Saudi Arabia. The technology under investigation is social network technology, Twitter. Design/methodology/approach – Drawing upon relevant extant literature, the paper proposes a research model, which examines the relationship between personal and social factors and usage of Twitter, as well as the moderating effects of gender and user experience. Data were collected online from 281 Saudi Twitter users, and the research model was empirically tested using standard procedures. Findings – The findings support some of the proposed direct and moderating effects. For example, enjoyment, freedom of expression, and social interaction were found to influence Twitter usage. Gender as well as user experience has a moderating effect in the relationship between self-presentation and usage. Research limitations/implications – The proposed framework contributes to global (technology) services management and marketing research by integrating personal and social factors, and demographics as direct and contingent factors in understanding user acceptance of social network technologies in the Arab region. Detailed discussions of the research, managerial and contextual implications conclude the paper. Originality/value – The personal and social motives behind the use of social network sites in the Arab region particularly Saudi Arabia is ill understood due to a dearth of research on the region. This paper helps to bridge this research and knowledge gap.
The recent upward trend in adopting cloud computing by businesses worldwide reflects the captivat... more The recent upward trend in adopting cloud computing by businesses worldwide reflects the captivating opportunity of cost effective computing brought by cloud computing to replace the traditional IT computing services model. However, the decision to adopt cloud computing is somewhat complex. This paper will review the literature of cloud computing service and deployment models with the aim to determine the relevant characteristics of both service delivery and deployment models. Then, the authors will develop a mapping between the two sets of characteristics of cloud computing models. The mapping will lead to the development of a decision-making framework for managing cloud-computing adoption.
International Journal of Human Capital and Information Technology Professionals, 2020
This article proposes a research model that explores the social factors affecting knowledge shari... more This article proposes a research model that explores the social factors affecting knowledge sharing and employee engagement and examines the mediating role of knowledge sharing on employee engagement. Data was collected from 191 employees from a large holding company and the research model was empirically tested using partial least squares analysis. The results show that coworker congruence, organizational commitment, and participative decision-making affect knowledge sharing and employee engagement. The findings also reveal that knowledge sharing has a full mediation effect between coworker congruence and employee engagement and between decision-making and employee engagement. In addition, knowledge sharing also has a partial mediation effect between organizational commitment and employee engagement. This study is a pioneering attempt to understand the effects of social factors on knowledge sharing and employee engagement. The findings of this study will be helpful to organizations...
Purpose – The purpose of this paper is to investigate the impact of four important influencing fa... more Purpose – The purpose of this paper is to investigate the impact of four important influencing factors on user satisfaction with an in-house developed ERP module in a large oil and gas company in Saudi Arabia. It explores whether communication campaigns, training, benefits, ease of use (EoU) are key antecedents of user satisfaction, and examine the mediating effects of EoU and benefits on satisfaction. Design/methodology/approach – A questionnaire was developed and distributed to a sample of 104 ERP users who were actively engaged in the ERP system implementation process. The partial least square method was used to test the research model. Baron and Kenny’s approach was used to test the mediating effects. Findings – The proposed research model explained 62.7 percent of the variance in ERP user satisfaction. The results showed that EoU fully mediates the relationship between the training and communications and the benefits. Both EoU and benefits fully mediate the relationship between...
Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but... more Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers.
1The authors wish to acknowledge the helpful comments of two anonymous reviewers in earlier draft... more 1The authors wish to acknowledge the helpful comments of two anonymous reviewers in earlier drafts of this article. All correspondences should be addressed to the first author at the following
Attitudes of students toward computers are significant determinants of behavior that may influenc... more Attitudes of students toward computers are significant determinants of behavior that may influence computer utilization. This paper conducted a survey to study the relationship between attitudes and actual computer utilization of 238 students. The article also examined whether or not computer utilization are affected by some demographic (e.g., age) and other non-attitudinal variables. The findings indicate that the overall attitude has affected the actual utilization of computers. However, the parts of attitude scale that have a significant effect on utilization are computer liking and confidence. Anxiety and perceived usefulness were found to be insignificant determinant of computer utilization. In addition to attitude, other variables seem to have a strong influence on computer utilization, namely degree of computer experience, degree of access to computers, and number of computer-related courses.
Petroleum and Minerals for their invaluable support. 1 Based on the reasoned action and the diffe... more Petroleum and Minerals for their invaluable support. 1 Based on the reasoned action and the differential association theories, a model is derived to explore the effects of individual and peer beliefs on software copyright infringements in Saudi Arabia. This study presents empirical evidence about this developing country on the impact of beliefs on behavior regarding ethical issues that can arise as a result of ethical dilemmas, in a culture that is different from those existing in developed countries. Within this juxtaposition, emphasizing intellectual property right issues in Saudi Arabia provides the tension from which this study strives to stimulate interest in ethical issues where no previous empirical investigations have been found. The scenario method has been adopted to collect data from 278 respondents. The results show that individual and peer beliefs have significant effects on ethical intention to observe or infringe software copyright and, hence, on software piracy. The ...
A study survey is used to investigate the computer attitudes of 238 business students of a major ... more A study survey is used to investigate the computer attitudes of 238 business students of a major university in Saudi Arabia. The findings shows that computer experience, degree of access, and computer ownership had significant effect on computer anxiety, computer confidence, computer liking, computer usefulness, and overall computer attitude. Age and class standing do not appear to be related to any of the computer attitude scales. Number of computer-using courses strongly affectes computer confidence, usefulness, and overall attitude, but weakly affectes computer anxiety and liking. Grade Point Average is associated with computer confidence, and overall attitude, but not with computer anxiety, liking, or usefulness
Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but... more Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers.
Purpose – The purpose of this paper is to increase understanding of the determinants and usage of... more Purpose – The purpose of this paper is to increase understanding of the determinants and usage of global technology services in Saudi Arabia. The technology under investigation is social network technology, Twitter. Design/methodology/approach – Drawing upon relevant extant literature, the paper proposes a research model, which examines the relationship between personal and social factors and usage of Twitter, as well as the moderating effects of gender and user experience. Data were collected online from 281 Saudi Twitter users, and the research model was empirically tested using standard procedures. Findings – The findings support some of the proposed direct and moderating effects. For example, enjoyment, freedom of expression, and social interaction were found to influence Twitter usage. Gender as well as user experience has a moderating effect in the relationship between self-presentation and usage. Research limitations/implications – The proposed framework contributes to global (technology) services management and marketing research by integrating personal and social factors, and demographics as direct and contingent factors in understanding user acceptance of social network technologies in the Arab region. Detailed discussions of the research, managerial and contextual implications conclude the paper. Originality/value – The personal and social motives behind the use of social network sites in the Arab region particularly Saudi Arabia is ill understood due to a dearth of research on the region. This paper helps to bridge this research and knowledge gap.
The recent upward trend in adopting cloud computing by businesses worldwide reflects the captivat... more The recent upward trend in adopting cloud computing by businesses worldwide reflects the captivating opportunity of cost effective computing brought by cloud computing to replace the traditional IT computing services model. However, the decision to adopt cloud computing is somewhat complex. This paper will review the literature of cloud computing service and deployment models with the aim to determine the relevant characteristics of both service delivery and deployment models. Then, the authors will develop a mapping between the two sets of characteristics of cloud computing models. The mapping will lead to the development of a decision-making framework for managing cloud-computing adoption.
International Journal of Human Capital and Information Technology Professionals, 2020
This article proposes a research model that explores the social factors affecting knowledge shari... more This article proposes a research model that explores the social factors affecting knowledge sharing and employee engagement and examines the mediating role of knowledge sharing on employee engagement. Data was collected from 191 employees from a large holding company and the research model was empirically tested using partial least squares analysis. The results show that coworker congruence, organizational commitment, and participative decision-making affect knowledge sharing and employee engagement. The findings also reveal that knowledge sharing has a full mediation effect between coworker congruence and employee engagement and between decision-making and employee engagement. In addition, knowledge sharing also has a partial mediation effect between organizational commitment and employee engagement. This study is a pioneering attempt to understand the effects of social factors on knowledge sharing and employee engagement. The findings of this study will be helpful to organizations...
Purpose – The purpose of this paper is to investigate the impact of four important influencing fa... more Purpose – The purpose of this paper is to investigate the impact of four important influencing factors on user satisfaction with an in-house developed ERP module in a large oil and gas company in Saudi Arabia. It explores whether communication campaigns, training, benefits, ease of use (EoU) are key antecedents of user satisfaction, and examine the mediating effects of EoU and benefits on satisfaction. Design/methodology/approach – A questionnaire was developed and distributed to a sample of 104 ERP users who were actively engaged in the ERP system implementation process. The partial least square method was used to test the research model. Baron and Kenny’s approach was used to test the mediating effects. Findings – The proposed research model explained 62.7 percent of the variance in ERP user satisfaction. The results showed that EoU fully mediates the relationship between the training and communications and the benefits. Both EoU and benefits fully mediate the relationship between...
Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but... more Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers.
1The authors wish to acknowledge the helpful comments of two anonymous reviewers in earlier draft... more 1The authors wish to acknowledge the helpful comments of two anonymous reviewers in earlier drafts of this article. All correspondences should be addressed to the first author at the following
Attitudes of students toward computers are significant determinants of behavior that may influenc... more Attitudes of students toward computers are significant determinants of behavior that may influence computer utilization. This paper conducted a survey to study the relationship between attitudes and actual computer utilization of 238 students. The article also examined whether or not computer utilization are affected by some demographic (e.g., age) and other non-attitudinal variables. The findings indicate that the overall attitude has affected the actual utilization of computers. However, the parts of attitude scale that have a significant effect on utilization are computer liking and confidence. Anxiety and perceived usefulness were found to be insignificant determinant of computer utilization. In addition to attitude, other variables seem to have a strong influence on computer utilization, namely degree of computer experience, degree of access to computers, and number of computer-related courses.
Petroleum and Minerals for their invaluable support. 1 Based on the reasoned action and the diffe... more Petroleum and Minerals for their invaluable support. 1 Based on the reasoned action and the differential association theories, a model is derived to explore the effects of individual and peer beliefs on software copyright infringements in Saudi Arabia. This study presents empirical evidence about this developing country on the impact of beliefs on behavior regarding ethical issues that can arise as a result of ethical dilemmas, in a culture that is different from those existing in developed countries. Within this juxtaposition, emphasizing intellectual property right issues in Saudi Arabia provides the tension from which this study strives to stimulate interest in ethical issues where no previous empirical investigations have been found. The scenario method has been adopted to collect data from 278 respondents. The results show that individual and peer beliefs have significant effects on ethical intention to observe or infringe software copyright and, hence, on software piracy. The ...
A study survey is used to investigate the computer attitudes of 238 business students of a major ... more A study survey is used to investigate the computer attitudes of 238 business students of a major university in Saudi Arabia. The findings shows that computer experience, degree of access, and computer ownership had significant effect on computer anxiety, computer confidence, computer liking, computer usefulness, and overall computer attitude. Age and class standing do not appear to be related to any of the computer attitude scales. Number of computer-using courses strongly affectes computer confidence, usefulness, and overall attitude, but weakly affectes computer anxiety and liking. Grade Point Average is associated with computer confidence, and overall attitude, but not with computer anxiety, liking, or usefulness
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Papers by Ibrahim M Al-Jabri