Guided Knowledge across channels
Mistake-proof customer service, faster than ever
We understand the challenges you face in delivering on-time customer support to your clients and their customers:
Frontliners struggle to maintain speed and accuracy as much as customers expect, affecting their morale.
With multiple tools to juggle between, tickets to attend, and expectations to cater to, agents are prone to err.
High attrition requires more hiring which requires more training, and the cycle continues.
Slash silos, search once. With AI-powered search, empower frontliners with relevant information right away.
Knowmax extends beyond standard articles & FAQ knowledge base. Ensure SOP adherence with next best actions & visual how-to guides across touchpoints.
Reduce AHT with Knowmax’s Chrome Extension that eliminates screen toggling by delivering guided knowledge to agents within their workflow.
Enable agents to bookmark content, access the most frequently used content, & daily updates from a single screen. Customize branding to drive adoption.
Slash silos, search once. With AI-powered search, empower frontliners with relevant information right away.
Knowmax extends beyond standard articles & FAQ knowledge base. Ensure SOP adherence with next best actions & visual how-to guides across touchpoints.
Reduce AHT with Knowmax’s Chrome Extension that eliminates screen toggling by delivering guided knowledge to agents within their workflow.
Enable agents to bookmark content, access the most frequently used content, & daily updates from a single screen. Customize branding to drive adoption.
Use Gen AI to convert static knowledge into actionable workflows in a breeze. Interlink content or import external content hassle-free.
Share content across relevant departments and channels to ensure right people have the right information. Effortlessly review, edit, and collaborate on content.
Notify teams of newly published content, product & policy updates, etc, with the update management system. Get visibility into notification history to ensure teams are updated with the latest information.
Reduce time to proficiency & training costs with an intuitive & uniform knowledge repository. Create quizzes for regular product knowledge tests & ensure high agent performance with regular training for new & tenured agents.
Use Gen AI to convert static knowledge into actionable workflows in a breeze. Interlink content or import external content hassle-free.
Share content across relevant departments and channels to ensure right people have the right information. Effortlessly review, edit, and collaborate on content.
Notify teams of newly published content, product & policy updates, etc, with the update management system. Get visibility into notification history to ensure teams are updated with the latest information.
Reduce time to proficiency & training costs with an intuitive & uniform knowledge repository. Create quizzes for regular product knowledge tests & ensure high agent performance with regular training for new & tenured agents.
Never be in the dark with actionable reports on knowledge management health. Make smart decisions with detailed & timely reports on the content creation process, consumption trends & individual user-level tool usage.
Never be in the dark with actionable reports on knowledge management health. Make smart decisions with detailed & timely reports on the content creation process, consumption trends & individual user-level tool usage.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
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