Conducted literature review revealed the prevalent typology of organizational processes. The typo... more Conducted literature review revealed the prevalent typology of organizational processes. The typology of organizational processes suggested by Garvin (1998) with the main types of work, behavioural, management and change processes, usefully integrates process models of different management schools and so far provides best conceptualization of prevalent understanding of organizational process’ types although it must be the subject to further refinements. The authors suggest which categories of this typology do not pass critical evaluation against procedure of typologies’ creation. Later this typology was contrasted with ISO 9000 series of standards process based model, which suggests typology of organizational processes. It was concluded that ISO 9000 series of standards’ typology of organizational processes is not adequate to prevalent understanding of typology of organization’s processes. ISO 9000 series of standards’ typology of organizational processes includes only work process type and ignores management and behavioural process types. The result is overemphasis on technical aspect and disregard of behavioural and managerial factors of organization. Disregard of behavioural and managerial processes of organization may obstruct organizations to express and improve their underlying behavioural patterns and existing managerial skills while shifting attention to work processes. Also it may create a paradoxical situation when endeavour to make bigger scale improvements of work processes end in failure because of ignored interaction of work processes with behavioural and managerial ones.
Journal of Systems and Information Technology, Mar 23, 2023
Purpose Industry 4.0 brings new opportunities and challenges. This paper aims to focus on underst... more Purpose Industry 4.0 brings new opportunities and challenges. This paper aims to focus on understanding how the affordances of digital technologies contribute to the integration of business processes in the context of Industry 4.0. Design/methodology/approach A qualitative case analysis is used to reveal the affordances of digital technologies for the integration of business processes. A manufacturing company, the producer of professional stainless-steel kitchens, which is known for the adoption of digital technologies, was selected for the research. Interviews, archival data and nonparticipant observation are the main data collection methods. Findings This study contributes to the general business process management field. Case analysis shows that digital technologies facilitate the integration of business processes, specifically certain affordances, such as accessing and updating, sharing and initiating. Research limitations/implications This study is of a single case and therefore has some limitations. Future research should focus on the analysis of more cases for a better understanding of business process integration in the context of Industry 4.0. Practical implications The results of this research will help business managers better understand the importance of the development and proper adaptation of digital technologies in an organization. Originality/value This research has a twofold contribution to the fields of business process management and business process integration. First, the authors reveal how digital technologies facilitate business processes management in the context of Industry 4.0; and second, the authors identify the main mechanisms through which digital technologies contribute to business process integration.
Purpose This study aims to identify the effects of moral identity on consumer engagement in susta... more Purpose This study aims to identify the effects of moral identity on consumer engagement in sustainable consumption, and discover any moderating gender effects. The authors deploy regret and identity theories to propose hypotheses and explain research findings. Design/methodology/approach Data collection was via online survey, and analysed using partial least squares structural equation modelling to test hypotheses. Findings Symbolization and internalization dimensions of moral identity are positively associated with five dimensions of engagement. Moreover, the relationship between moral identity and specific dimensions of engagement in sustainable consumption is stronger among males than females. Originality/value This study suggests a novel mechanism in a hitherto under-researched area in the sustainability and moral identity literature, viz. consumer engagement in sustainable consumption when moral identity is present. This research also adds to current knowledge regarding gender...
The role of quality auditors in order to facilitate continuous improvement of quality management ... more The role of quality auditors in order to facilitate continuous improvement of quality management system of organization is analyzed in this article. Previously scholars reported that quality auditors contribute to improvement of quality management system of organization, but having evaluated the very different level of certified/being certified organization's quality management knowledge, auditors' quality management knowledge, confidentiality commitments of certifying institutions' auditors, their impeccable reputation, it becomes unclear how they contribute to and support continuous quality improvement of the certified/being certified organizations. Therefore it was proposed that quality auditors contribute to certified/being certified organizations' improvement of quality management (operational effectiveness improvement) system by facilitating gradual increase in organization's quality management knowledge by initiating activities of identification, systemati...
Today's consumers have increasing and often unpredictable requirements. Demand of contemporar... more Today's consumers have increasing and often unpredictable requirements. Demand of contemporary market is volatile and changes repidly. Decisions made by an organization on wherher to accommodate to these changes are significantly dependent on supply chain adoption. Tis article analyses principles of operation of agile supply chain, crucial features of supply chain agility.[...
In this article we aim to identify the types of adopters of ISO 9000 series standards based on co... more In this article we aim to identify the types of adopters of ISO 9000 series standards based on complex patterns of motives of adoption and to disclose benefits and drawbacks associated with each pattern of motives. After survey of adopters of the standard, we identify three types of adopters of ISO 9000 series standards in Lithuania that are based on complex patterns of adoption motives, specifically, Operational effectiveness oriented adopters, Investing adopters, Partners oriented adopters. We find that each pattern of adoption motives is followed by particular benefits and drawbacks. In summary, Operationally oriented adopters experience negative, Partners oriented adopter positive and Investing adopters neutral to positive influence of adoption to operational and business performance. We explain these findings relying on institutional characteristics of Lithuanian economy and characteristics of adopters. This paper provides more nuanced understanding of patterns of adoption of I...
The article provides an overview of the development of quality management science at the Faculty ... more The article provides an overview of the development of quality management science at the Faculty of Economics and Management of Kaunas University of Technology. The first part of the article states that the hotbed of quality management at the University was the “Harmoniuous Development and Environment” TEMPUS (PHARE) project, started in 1994 with foreign parties. The main result of the project was the founding of the Universal Quality Management Center. In November 1997 the Department of Quality Management was founded on the basis of the said centre at the Faculty of Economics and Management. The second part of the article states that the quality management researches, performed during 14 years could be summarized according to the following subjects: universal quality management, quality culture, quality and achievement evaluation, matching of the needs of the parties concerned, process viewpoint, residents quality and work remuneration. The subject of universal quality management u...
Conducted literature review revealed the prevalent typology of organizational processes. The typo... more Conducted literature review revealed the prevalent typology of organizational processes. The typology of organizational processes suggested by Garvin (1998) with the main types of work, behavioural, management and change processes, usefully integrates process models of different management schools and so far provides best conceptualization of prevalent understanding of organizational process’ types although it must be the subject to further refinements. The authors suggest which categories of this typology do not pass critical evaluation against procedure of typologies’ creation. Later this typology was contrasted with ISO 9000 series of standards process based model, which suggests typology of organizational processes. It was concluded that ISO 9000 series of standards’ typology of organizational processes is not adequate to prevalent understanding of typology of organization’s processes. ISO 9000 series of standards’ typology of organizational processes includes only work process type and ignores management and behavioural process types. The result is overemphasis on technical aspect and disregard of behavioural and managerial factors of organization. Disregard of behavioural and managerial processes of organization may obstruct organizations to express and improve their underlying behavioural patterns and existing managerial skills while shifting attention to work processes. Also it may create a paradoxical situation when endeavour to make bigger scale improvements of work processes end in failure because of ignored interaction of work processes with behavioural and managerial ones.
Journal of Systems and Information Technology, Mar 23, 2023
Purpose Industry 4.0 brings new opportunities and challenges. This paper aims to focus on underst... more Purpose Industry 4.0 brings new opportunities and challenges. This paper aims to focus on understanding how the affordances of digital technologies contribute to the integration of business processes in the context of Industry 4.0. Design/methodology/approach A qualitative case analysis is used to reveal the affordances of digital technologies for the integration of business processes. A manufacturing company, the producer of professional stainless-steel kitchens, which is known for the adoption of digital technologies, was selected for the research. Interviews, archival data and nonparticipant observation are the main data collection methods. Findings This study contributes to the general business process management field. Case analysis shows that digital technologies facilitate the integration of business processes, specifically certain affordances, such as accessing and updating, sharing and initiating. Research limitations/implications This study is of a single case and therefore has some limitations. Future research should focus on the analysis of more cases for a better understanding of business process integration in the context of Industry 4.0. Practical implications The results of this research will help business managers better understand the importance of the development and proper adaptation of digital technologies in an organization. Originality/value This research has a twofold contribution to the fields of business process management and business process integration. First, the authors reveal how digital technologies facilitate business processes management in the context of Industry 4.0; and second, the authors identify the main mechanisms through which digital technologies contribute to business process integration.
Purpose This study aims to identify the effects of moral identity on consumer engagement in susta... more Purpose This study aims to identify the effects of moral identity on consumer engagement in sustainable consumption, and discover any moderating gender effects. The authors deploy regret and identity theories to propose hypotheses and explain research findings. Design/methodology/approach Data collection was via online survey, and analysed using partial least squares structural equation modelling to test hypotheses. Findings Symbolization and internalization dimensions of moral identity are positively associated with five dimensions of engagement. Moreover, the relationship between moral identity and specific dimensions of engagement in sustainable consumption is stronger among males than females. Originality/value This study suggests a novel mechanism in a hitherto under-researched area in the sustainability and moral identity literature, viz. consumer engagement in sustainable consumption when moral identity is present. This research also adds to current knowledge regarding gender...
The role of quality auditors in order to facilitate continuous improvement of quality management ... more The role of quality auditors in order to facilitate continuous improvement of quality management system of organization is analyzed in this article. Previously scholars reported that quality auditors contribute to improvement of quality management system of organization, but having evaluated the very different level of certified/being certified organization's quality management knowledge, auditors' quality management knowledge, confidentiality commitments of certifying institutions' auditors, their impeccable reputation, it becomes unclear how they contribute to and support continuous quality improvement of the certified/being certified organizations. Therefore it was proposed that quality auditors contribute to certified/being certified organizations' improvement of quality management (operational effectiveness improvement) system by facilitating gradual increase in organization's quality management knowledge by initiating activities of identification, systemati...
Today's consumers have increasing and often unpredictable requirements. Demand of contemporar... more Today's consumers have increasing and often unpredictable requirements. Demand of contemporary market is volatile and changes repidly. Decisions made by an organization on wherher to accommodate to these changes are significantly dependent on supply chain adoption. Tis article analyses principles of operation of agile supply chain, crucial features of supply chain agility.[...
In this article we aim to identify the types of adopters of ISO 9000 series standards based on co... more In this article we aim to identify the types of adopters of ISO 9000 series standards based on complex patterns of motives of adoption and to disclose benefits and drawbacks associated with each pattern of motives. After survey of adopters of the standard, we identify three types of adopters of ISO 9000 series standards in Lithuania that are based on complex patterns of adoption motives, specifically, Operational effectiveness oriented adopters, Investing adopters, Partners oriented adopters. We find that each pattern of adoption motives is followed by particular benefits and drawbacks. In summary, Operationally oriented adopters experience negative, Partners oriented adopter positive and Investing adopters neutral to positive influence of adoption to operational and business performance. We explain these findings relying on institutional characteristics of Lithuanian economy and characteristics of adopters. This paper provides more nuanced understanding of patterns of adoption of I...
The article provides an overview of the development of quality management science at the Faculty ... more The article provides an overview of the development of quality management science at the Faculty of Economics and Management of Kaunas University of Technology. The first part of the article states that the hotbed of quality management at the University was the “Harmoniuous Development and Environment” TEMPUS (PHARE) project, started in 1994 with foreign parties. The main result of the project was the founding of the Universal Quality Management Center. In November 1997 the Department of Quality Management was founded on the basis of the said centre at the Faculty of Economics and Management. The second part of the article states that the quality management researches, performed during 14 years could be summarized according to the following subjects: universal quality management, quality culture, quality and achievement evaluation, matching of the needs of the parties concerned, process viewpoint, residents quality and work remuneration. The subject of universal quality management u...
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Papers by Mantas Vilkas