Abstract
In recent years, chatbots have become more widely used in a variety of fields, including marketing, customer service, support systems, education, healthcare, cultural heritage, and entertainment. Live chat interfaces have gained popularity as a way to engage clients in real-time customer care in many e-commerce contexts. Artificial intelligence-based chatbots, commonly referred to as conversational software agents, are created to have natural language conversations with human users. They are progressively taking the place of human chat operators (AI). In this study, we’ve covered a chatbot’s fundamental definition as well as its numerous sorts and qualities. In this study, various methods for creating chatbots are also mentioned and described.
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Acknowledgements
Nothing in this world is accomplished single-handedly. Every success is a result of much-needed guidance and support. We would like to thank all those people whose guidance and support have helped me make this paper. Firstly, we would like to thank our mentor Mrs. Pallavi Saindane who laid down the guidelines for this project, without which we would not have been able to complete this paper. Secondly, we would like to thank our parents and our siblings, who encouraged our work till the very end. Last, but not least, we would like to thank our dear friends, who have supported us in different parts of this project.
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Singh, H., Bhangare, A., Singh, R., Zope, S., Saindane, P. (2023). Chatbots: A Survey of the Technology. In: Hemanth, J., Pelusi, D., Chen, J.IZ. (eds) Intelligent Cyber Physical Systems and Internet of Things. ICoICI 2022. Engineering Cyber-Physical Systems and Critical Infrastructures, vol 3. Springer, Cham. https://doi.org/10.1007/978-3-031-18497-0_49
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