Abstract
This paper addresses the problem of embedding explanation-aware intelligent systems into a workplace environment. We outline an approach with three different perspectives, focusing on the work process as a whole as well as user interaction from an interface and a system view. The theoretical background consists of Actor Network Theory, Semiotics, and Activity Theory. We further propose to integrate this workplace analysis into a design process for knowledge-intensive and explanation-aware Case-Based Reasoning systems.
Chapter PDF
Similar content being viewed by others
References
Swartout, W.: What Kind of Expert Should a System be? XPLAIN: A System for Creating and Explaining Expert Consulting Programs. Artificial Intelligence 21, 285–325 (1983)
Buchanan, B.G., Shortliffe, E.H.: Rule-Based Expert Systems: The MYCIN Experiments of the Stanford Heuristic Programming Project. Addison Wesley, Reading (1984)
Swartout, W., Smoliar, S.: On Making Expert Systems More Like Experts. Expert Systems 4, 196–207 (1987)
Leake, D.B.: Goal-Based Explanation Evaluation. In: Ram, A., Leake, D.B. (eds.) Goal-Driven Learning, pp. 251–285. MIT Press/Bradford Books, Cambridge (1995)
Aamodt, A., Plaza, E.: Case-Based Reasoning: Foundational Issues, Methodological Variations, and System Approaches. AI Communications 7, 39–59 (1994)
Roth-Berghofer, T.R., Cassens, J.: Mapping Goals and Kinds of Explanations to the Knowledge Containers of Case-Based Reasoning Systems. In: Muñoz-Avila, H., Ricci, F. (eds.) ICCBR 2005. LNCS (LNAI), vol. 3620, pp. 451–464. Springer, Heidelberg (2005) (to appear)
Latour, B.: Technology is Society made Durable. In: Law, J. (ed.) A Sociology of Monsters, Routledge, pp. 103–131 (1991)
Monteiro, E.: Actor-Network Theory. In: Ciborra, C. (ed.) From Control to Drift, pp. 71–83. Oxford University Press, Oxford (2000)
Nake, F.: Human-Computer Interaction – Signs and Signals Interfacing. Languages of Design 2, 193–205 (1994)
Andersen, P.B.: What Semiotics Can and Cannot do for HCI. Knowledge-Based Systems 14, 419–424 (2001)
Bødker, S.: Activity Theory as a Challenge to Systems Design. In: Nissen, H.E., Klein, H., Hirschheim, R. (eds.) Information Systems Research: Contemporary Approaches and Emergent Traditions, pp. 551–564. North Holland, Amsterdam (1991)
Fjeld, M., Lauche, K., Bichsel, M., Voorhoorst, F., Krueger, H., Rauterberg, M.: Physcial and Virtual Tools: Activity Theory Applied to the Design of Groupware. CSCW 11, 153–180 (2002)
Kofod-Petersen, A., Cassens, J.: Activity Theory and Context-Awareness. In: Roth-Berghofer, T.R., Schulz, S., Leake, D.B. (eds.) MRC 2005. LNCS (LNAI), vol. 3946, pp. 1–17. Springer, Heidelberg (2006) (to appear)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 IFIP International Federation for Information Processing
About this paper
Cite this paper
Cassens, J. (2005). User Aspects of Explanation Aware CBR Systems. In: Costabile, M.F., Paternò, F. (eds) Human-Computer Interaction - INTERACT 2005. INTERACT 2005. Lecture Notes in Computer Science, vol 3585. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11555261_111
Download citation
DOI: https://doi.org/10.1007/11555261_111
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-28943-2
Online ISBN: 978-3-540-31722-7
eBook Packages: Computer ScienceComputer Science (R0)