Among the vast innovation that emerged through industrialized revolution is the cell phone, while... more Among the vast innovation that emerged through industrialized revolution is the cell phone, while innovation has made life simpler in the present day, society is winding up increasingly attached to it via email, bills payments, movie production, video conferencing, financial tracking, face booking, indigenous and national news, stocks exchange news as well as the weather prediction. This paper aims to examine the elements influencing the utilization of telecommunication among clients through cell phones.,The technology acceptance model (TAM) has been widely used in the arena of innovation utilization; nevertheless, modern-day models are inadequate with regards to the factors that influence purchaser use, as they are centered more around innovation rather than services. Additionally, in the theory of planned behavior, individual norms construct is suggested as social impact and is regarded to be an independent factor.,Equally, usefulness and ease of use have been disregarded in numerous writing in light of TAM and in view of the survey discoveries; there is a positive connection between service quality, subjective norms, perceived ease of use and perceived usefulness service.,The present paper proposed to the telecommunication establishments to firm-up interconnection between service quality and utilization purpose. It similarly enumerated equally theoretical and practical ramifications based on earlier writing and suggested future studies to concentrate more on the factors affecting Jordanian telecommunications utilization.
Purpose of the study: This paper aimed to assess the analysis of the role of human capital invest... more Purpose of the study: This paper aimed to assess the analysis of the role of human capital investment (HCI) determinants and its remarkable contribution towards the education institution's performance by adapting the Malcolm Baldridge Criteria for Performance Excellence. Methodology: This research adopted a quantitative study and a survey tool comprises of sixty items with seven Likert scale was utilized as an instrument to assemble data from 309 lecturers in UiTM Kelantan. Next to test the research hypothesis data were then analyzed using the Structural Equation Modelling approach on the SmartPLS3 platform. Main Findings: The analysis demonstrated the influences of HCI determinants towards the UiTM performance. The coefficient of determination (R2) value of 66.9% suggested that the variance of institution performance could moderately be explained by the observed variables, namely knowledge, skill, and training. The result also indicates the highest positive significant value fo...
The purpose of this paper is to study the services infrastructures element at goods distribution ... more The purpose of this paper is to study the services infrastructures element at goods distribution centre in peninsular Malaysia. Some explanations have been presented to understand these services infrastructures element for a goods distribution centre. Then, the current status of needs and demanding by freight forwarders has been studied. Therefore, the analysis for the services infrastructure toward goods distribution system
The research is purported to determine the customer satisfaction, service quality and efficiency ... more The research is purported to determine the customer satisfaction, service quality and efficiency of the queuing system implemented at service counters of an Inland Revenue Board's (IRB) branch office in Malaysia. The services provided at the counters range from ...
The research is purported to determine the customer satisfaction, service quality and efficiency ... more The research is purported to determine the customer satisfaction, service quality and efficiency of the queuing system implemented at service counters of an Inland Revenue Board's (IRB) branch office in Malaysia. The services provided at the counters range from ...
Total Quality Management & Business Excellence, 2008
The necessity to take into account the stakeholders' interests in higher education has resul... more The necessity to take into account the stakeholders' interests in higher education has resulted in the emergence of many performance measurement approaches that make use of performance indicators. The aim of this paper is to determine the benefits of using performance indicators for higher education and the problems associated with them. From a thorough examination of established models, it is
2012 International Conference on Innovation Management and Technology Research, 2012
This paper discusses on a research that was purported to investigate the relationships of five di... more This paper discusses on a research that was purported to investigate the relationships of five dimensions of conflict handling style: dominating (instrumentality traits); compromising, obliging, avoiding (expressiveness traits); and integrating (androgyny traits) with employers' gender. Data (N= 57) for this study were collected on the basis of a questionnaire survey of various small firms/businesses in Malaysia. Individuals from upper and
Among the vast innovation that emerged through industrialized revolution is the cell phone, while... more Among the vast innovation that emerged through industrialized revolution is the cell phone, while innovation has made life simpler in the present day, society is winding up increasingly attached to it via email, bills payments, movie production, video conferencing, financial tracking, face booking, indigenous and national news, stocks exchange news as well as the weather prediction. This paper aims to examine the elements influencing the utilization of telecommunication among clients through cell phones.,The technology acceptance model (TAM) has been widely used in the arena of innovation utilization; nevertheless, modern-day models are inadequate with regards to the factors that influence purchaser use, as they are centered more around innovation rather than services. Additionally, in the theory of planned behavior, individual norms construct is suggested as social impact and is regarded to be an independent factor.,Equally, usefulness and ease of use have been disregarded in numerous writing in light of TAM and in view of the survey discoveries; there is a positive connection between service quality, subjective norms, perceived ease of use and perceived usefulness service.,The present paper proposed to the telecommunication establishments to firm-up interconnection between service quality and utilization purpose. It similarly enumerated equally theoretical and practical ramifications based on earlier writing and suggested future studies to concentrate more on the factors affecting Jordanian telecommunications utilization.
Purpose of the study: This paper aimed to assess the analysis of the role of human capital invest... more Purpose of the study: This paper aimed to assess the analysis of the role of human capital investment (HCI) determinants and its remarkable contribution towards the education institution's performance by adapting the Malcolm Baldridge Criteria for Performance Excellence. Methodology: This research adopted a quantitative study and a survey tool comprises of sixty items with seven Likert scale was utilized as an instrument to assemble data from 309 lecturers in UiTM Kelantan. Next to test the research hypothesis data were then analyzed using the Structural Equation Modelling approach on the SmartPLS3 platform. Main Findings: The analysis demonstrated the influences of HCI determinants towards the UiTM performance. The coefficient of determination (R2) value of 66.9% suggested that the variance of institution performance could moderately be explained by the observed variables, namely knowledge, skill, and training. The result also indicates the highest positive significant value fo...
The purpose of this paper is to study the services infrastructures element at goods distribution ... more The purpose of this paper is to study the services infrastructures element at goods distribution centre in peninsular Malaysia. Some explanations have been presented to understand these services infrastructures element for a goods distribution centre. Then, the current status of needs and demanding by freight forwarders has been studied. Therefore, the analysis for the services infrastructure toward goods distribution system
The research is purported to determine the customer satisfaction, service quality and efficiency ... more The research is purported to determine the customer satisfaction, service quality and efficiency of the queuing system implemented at service counters of an Inland Revenue Board's (IRB) branch office in Malaysia. The services provided at the counters range from ...
The research is purported to determine the customer satisfaction, service quality and efficiency ... more The research is purported to determine the customer satisfaction, service quality and efficiency of the queuing system implemented at service counters of an Inland Revenue Board's (IRB) branch office in Malaysia. The services provided at the counters range from ...
Total Quality Management & Business Excellence, 2008
The necessity to take into account the stakeholders' interests in higher education has resul... more The necessity to take into account the stakeholders' interests in higher education has resulted in the emergence of many performance measurement approaches that make use of performance indicators. The aim of this paper is to determine the benefits of using performance indicators for higher education and the problems associated with them. From a thorough examination of established models, it is
2012 International Conference on Innovation Management and Technology Research, 2012
This paper discusses on a research that was purported to investigate the relationships of five di... more This paper discusses on a research that was purported to investigate the relationships of five dimensions of conflict handling style: dominating (instrumentality traits); compromising, obliging, avoiding (expressiveness traits); and integrating (androgyny traits) with employers' gender. Data (N= 57) for this study were collected on the basis of a questionnaire survey of various small firms/businesses in Malaysia. Individuals from upper and
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Papers by ABDUL MALEK A TAMBI