The rights you can exercise on this page are applicable to how your personal data exists within the Mailchimp platform as an individual. If you are a customer of any other Intuit products such as TurboTax, Quickbooks, Credit Karma or Mint and would like to exercise your privacy rights, please visit the Intuit privacy page.
Before you begin
- You may exercise your privacy rights by choosing the options applicable to your request in the form located at the bottom of this page.
- In order to protect your personal information, your identity must be verified through our automated process before we can process and complete your request.
- If you have more than one email address you would like to process, please submit a separate request for each email address.
- To understand which rights you should choose, and how they apply to you, please continue reading.
There are two primary categories of individuals for whom we process data: Members and Contacts
- A Member is a customer of the Service or a representative of an entity that’s a customer of the Service.
- A Contact is any person that a Member may contact through our Service. In other words, a Contact is anyone on a Member's distribution list about whom a Member has given us information or is anyone who has otherwise interacted with a Member via the Service
What is my relationship to Mailchimp?
Certain data protection laws (like those in Europe and US states like California and Virginia) make the distinction between those who act as 'controllers' and those who act as 'processors' of personal information.
Put simply, a controller is the organization who determines how and why your personal information is to be used for certain purposes. A processor is an organization who acts as a service provider and only processes personal information on behalf of the controller under the controller's instruction.
Members - As a Member, Mailchimp acts as a controller of your personal information. For information about how we process your personal information as a controller, please read our Global Privacy Statement.
Contacts - As a Contact, our Members are the primary controller, and we are simply acting as their processor. For instance, if you signed up to receive a newsletter from one of our Members, that Member may ask us to help them send out their newsletters by using our services. In that case, the Member is the controller of your personal information, and Mailchimp is merely a processor. Under the law, it is up to the controller to make sure you can exercise your rights over your personal information. If you have questions about how your personal information is handled by our Members (the business or organization contacting you through the Service), you will need to review their privacy notices and, if necessary, contact them directly.
- In the limited circumstances where Mailchimp acts as a controller, you may have the rights identified in the “Understand the rights you’d like to exercise” section below. For information about how we may process your personal information as a controller, please read our Global Privacy Statement.
How does Mailchimp fulfill my request?
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Applicable to Members & Contacts. Please provide me with a copy of my personal information. If you select this option, we will provide you with a copy of the personal information we hold about you as a controller, to the extent required by law.
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- For Contacts - Please opt my personal information out of Mailchimp's data analytics projects that leverage algorithms or machine learning systems to extract insights or conclusions. If you select this option, we will remove your personal information from the projects described above.
- For Members - As an individual Member, you may opt your Contacts' personal information and other account data out of our data analytics projects that leverage algorithms or machine learning systems that extract insights or conclusions by managing your data settings here. If you choose this option, some features may be unavailable to you. Our Members may also choose to exclude their information in Personalized Advertising by managing their data settings.
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This option is applicable to Contacts only. Please forward my deletion request to the Mailchimp Member who is the data controller. If you choose this option, we will notify the relevant Mailchimp Members that you would like your personal information deleted from their Mailchimp accounts. The notice will include instructions for the Member to permanently delete your personal information from their Mailchimp account. We will also provide you with a copy of the contact information for each of the Mailchimp Members where your personal information is found. We suggest that you separately follow up with the Members directly to request deletion of the personal information they process about you through their Mailchimp accounts.
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- For Contacts - If you select this option we will delete any personal information Mailchimp processes about you as a controller at the time of your request and to the extent required by law.
- For Members - If you would like to delete the personal information we hold about you as an individual you may either revoke your login profile or close your Mailchimp account permanently, depending on the nature of your Membership.
Understand the rights you’d like to exercise
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- The right to be informed: View our Global Privacy Statement.
- The right to access: Submit and Access/Portability request.
- The right to data portability: Submit an Access/Portability request.
- The right to rectification: Log in your account and visit your profile to update your information.
- The right to erasure (deletion): To Manage your data, click here to revoke your profile or click here to close your Mailchimp account permanently.
- The right to restrict processing: We do not believe that this right will ordinarily apply to our processing of your personal information; however, if you would like to contact us about this right, please submit a question through our privacy inquiry form.
- The right to object: Click here to Manage your preferences. You may alternatively opt your account out of our Data Analytics Projects here, under “Data analytics settings”.
- The right to make a complaint to your Data Protection Authority: This is a right to complain to a data protection authority about our use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in Europe are available here, and for the U.K., here.
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- The right to be informed: View our Global Privacy Statement.
- The right to access: Submit an Access/Portability request below.
- The right to data portability: Submit an Access/Portability request below.
- The right to rectification: Please contact the Member directly.
- The right to erasure (deletion): Submit a Global Erasure or Mailchimp Erasure request below.
- The right to restrict processing: We do not believe that this right will ordinarily apply to our processing of your personal information; however, if you would like to contact us about this right, please submit a question through our privacy inquiry form.
- The right to object: If you would like to exercise this right in relation to our data analytics program, submit a Data Analytics Opt Out request below. If you would like to exercise this right in any other circumstances, please submit a question through our privacy inquiry form.
- The right to make a complaint to your Data Protection Authority: This is a right to complain to a data protection authority about our use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in Europe are available here, and for the U.K., here.