Like all other man-made artifacts, the quality of a computer-based information system is highly d... more Like all other man-made artifacts, the quality of a computer-based information system is highly dependent upon the production process. This process, often known as the information systems development cycle, has been at the centre of IS research and practice for more than twenty-five years. Despite the introduction of a host of new development tools and techniques in an attempt to improve productivity and quality, scarcely a week passes without headlines proclaiming another IS development failure. The development of major systems can run years behind schedule and millions of dollars over budget, and even then still fail to satisfy user requirements when eventually installed.
This thesis was scanned from the print manuscript for digital preservation and is copyright the a... more This thesis was scanned from the print manuscript for digital preservation and is copyright the author. Researchers can access this thesis by asking their local university, institution or public library to make a request on their behalf. Monash staff and postgraduate students can use the link in the References field.
In this paper we present the first naturalistic (in-situ) exploratory study seeking to apply mixe... more In this paper we present the first naturalistic (in-situ) exploratory study seeking to apply mixed-reality (MR) technologies within the industrial chemical laboratory (wet lab) domain with the aim of identifying opportunities and challenges for such applications. This research was conducted in partnership with Agilent Technologies (Agilent), an industry leader in the wet lab domain, which allowed us to draw on domain expert knowledge of actual work practices to inform the design of our system and its subsequent evaluation. This naturalistic approach is in stark contrast to most existing MR research, which usually involves tightly controlled experimental conditions. Despite this, designing and evaluating solutions insitu must be explored in order to better understand how these systems succeed or fail to meet user requirements in an industrial environment involving actual work practices. This approach enabled the discovery of a new construct which we term “physically embedded data”. W...
The Information Systems (IS) community designs and delivers IS curricula in higher education and ... more The Information Systems (IS) community designs and delivers IS curricula in higher education and faces pedagogical challenges in teaching some complex and technical material. Many of us are involved in the design, implementation, evaluation, adoption, and use of IS to support education and training in academia and in industry. Yet IS research on education is often based on technologically deterministic assumptions about the impact of technology on education outcomes and involves narrowly focused studies on the use and impact of technology in education. In this paper, we introduce IS to Bioecological Theory (BET), whose insights have had a transformative effect in the field of developmental psychology but not well known in IS. We use BET to map existing literature on IS and Higher Education and also outline how this theory can be used in IS to inform the design of technological artifacts to support students’ learning processes.
International journal of knowledge management, 2006
Organisations were always keen to capture and manage what they know. However, the cost and effort... more Organisations were always keen to capture and manage what they know. However, the cost and effort was often deemed overwhelming compared to anticipated benefits. In today’s environment, when organisational settings are more fluid and complex, formal mechanisms for identifying and utilising knowledge become an absolute imperative in order to support effective operation. The field of knowledge management (KM) emerged in response to these organisational imperatives. Theories, tools and techniques from a range of reference disciplines, which traditionally focused on organisational issues, was called upon to deal with the cognitive, social and technical needs required to manage the knowledge life cycle. KM is therefore a truly multidisciplinary area of research that requires rigour and relevance to address the organisational imperatives
In modern organizations, the major role of knowledge management is supporting knowledge work. The... more In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task performance, but also the review and evaluation of the work done in order to understand and learn from the experience. Knowledge work relies on a body of knowledge to support processes that address both the performance of work and the intellective aspects of the work activity (Zuboff, 1988). In this sense knowledge management becomes one of the most important mechanisms in implementing such support. In this article we present task-based knowledge management (TbKM) as an alternative approach to knowledge management (KM).
ABSTRACT In the context of knowledge management, ontology construction can be considered as a par... more ABSTRACT In the context of knowledge management, ontology construction can be considered as a part of capturing of the body of knowledge of a particular problem domain. Traditionally, ontology construction assumes a tedious codification of the domain experts knowledge. In this paper, we describe a new approach to ontology engineering that has the potential of bridging the dichotomy between codification and collaboration turning to Web 2.0 technology. We propose to shift the primary source of ontology knowledge from the expert to socially emergent bodies of knowledge such as Wikipedia. Using Wikipedia as an example, we demonstrate how core terms and relationships of a domain ontology can be distilled from this socially constructed source. As an illustration, we describe how our approach achieved over 90% conceptual coverage compared with Gold standard hand-crafted ontologies, such as Cyc. What emerges is not a folksonomy, but rather a formal ontology that has nonetheless found its roots in social knowledge.
Like all other man-made artifacts, the quality of a computer-based information system is highly d... more Like all other man-made artifacts, the quality of a computer-based information system is highly dependent upon the production process. This process, often known as the information systems development cycle, has been at the centre of IS research and practice for more than twenty-five years. Despite the introduction of a host of new development tools and techniques in an attempt to improve productivity and quality, scarcely a week passes without headlines proclaiming another IS development failure. The development of major systems can run years behind schedule and millions of dollars over budget, and even then still fail to satisfy user requirements when eventually installed.
This thesis was scanned from the print manuscript for digital preservation and is copyright the a... more This thesis was scanned from the print manuscript for digital preservation and is copyright the author. Researchers can access this thesis by asking their local university, institution or public library to make a request on their behalf. Monash staff and postgraduate students can use the link in the References field.
In this paper we present the first naturalistic (in-situ) exploratory study seeking to apply mixe... more In this paper we present the first naturalistic (in-situ) exploratory study seeking to apply mixed-reality (MR) technologies within the industrial chemical laboratory (wet lab) domain with the aim of identifying opportunities and challenges for such applications. This research was conducted in partnership with Agilent Technologies (Agilent), an industry leader in the wet lab domain, which allowed us to draw on domain expert knowledge of actual work practices to inform the design of our system and its subsequent evaluation. This naturalistic approach is in stark contrast to most existing MR research, which usually involves tightly controlled experimental conditions. Despite this, designing and evaluating solutions insitu must be explored in order to better understand how these systems succeed or fail to meet user requirements in an industrial environment involving actual work practices. This approach enabled the discovery of a new construct which we term “physically embedded data”. W...
The Information Systems (IS) community designs and delivers IS curricula in higher education and ... more The Information Systems (IS) community designs and delivers IS curricula in higher education and faces pedagogical challenges in teaching some complex and technical material. Many of us are involved in the design, implementation, evaluation, adoption, and use of IS to support education and training in academia and in industry. Yet IS research on education is often based on technologically deterministic assumptions about the impact of technology on education outcomes and involves narrowly focused studies on the use and impact of technology in education. In this paper, we introduce IS to Bioecological Theory (BET), whose insights have had a transformative effect in the field of developmental psychology but not well known in IS. We use BET to map existing literature on IS and Higher Education and also outline how this theory can be used in IS to inform the design of technological artifacts to support students’ learning processes.
International journal of knowledge management, 2006
Organisations were always keen to capture and manage what they know. However, the cost and effort... more Organisations were always keen to capture and manage what they know. However, the cost and effort was often deemed overwhelming compared to anticipated benefits. In today’s environment, when organisational settings are more fluid and complex, formal mechanisms for identifying and utilising knowledge become an absolute imperative in order to support effective operation. The field of knowledge management (KM) emerged in response to these organisational imperatives. Theories, tools and techniques from a range of reference disciplines, which traditionally focused on organisational issues, was called upon to deal with the cognitive, social and technical needs required to manage the knowledge life cycle. KM is therefore a truly multidisciplinary area of research that requires rigour and relevance to address the organisational imperatives
In modern organizations, the major role of knowledge management is supporting knowledge work. The... more In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task performance, but also the review and evaluation of the work done in order to understand and learn from the experience. Knowledge work relies on a body of knowledge to support processes that address both the performance of work and the intellective aspects of the work activity (Zuboff, 1988). In this sense knowledge management becomes one of the most important mechanisms in implementing such support. In this article we present task-based knowledge management (TbKM) as an alternative approach to knowledge management (KM).
ABSTRACT In the context of knowledge management, ontology construction can be considered as a par... more ABSTRACT In the context of knowledge management, ontology construction can be considered as a part of capturing of the body of knowledge of a particular problem domain. Traditionally, ontology construction assumes a tedious codification of the domain experts knowledge. In this paper, we describe a new approach to ontology engineering that has the potential of bridging the dichotomy between codification and collaboration turning to Web 2.0 technology. We propose to shift the primary source of ontology knowledge from the expert to socially emergent bodies of knowledge such as Wikipedia. Using Wikipedia as an example, we demonstrate how core terms and relationships of a domain ontology can be distilled from this socially constructed source. As an illustration, we describe how our approach achieved over 90% conceptual coverage compared with Gold standard hand-crafted ontologies, such as Cyc. What emerges is not a folksonomy, but rather a formal ontology that has nonetheless found its roots in social knowledge.
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Papers by Henry Linger