FREQUENTLY ASKED QUESTIONS
Everything you need to know about Mypinpad
Verification
Can I use any payment card for verification? Will money be deducted?
Any EMV credit and debit NFC card under Visa, Mastercard, Discover and Amex card schemes can be used. No money is deducted from the card
How can my card be used to access a sports event or concert?
Customer who buy e-tickets using a contactless credit or debit card (even well before an event) can use that card as a physical ticket. We allow quick checking of cards against e-ticketing systems
If we verify a customer, can we share information (e.g. a photo) back to the app?
Yes! We can pass through any information including photos in an encrypted way so even we cannot see the data
Could your verification solution be used for payments as well?
Getting started
How can we be sure your solutions are secure?
Our solutions are evaluated in depth by security labs and are certified to comply with a number of standards
Which certifications do you hold?
We hold a full range of industry certifications including ISO 27001, PCI-DSS, PCI-PIN, PCI-CPoC, PCI-SPoC and Visa v1.8.1 Tap on Phone and Mastercard Tap to Phone. We are also MPoC Software and MPoC Attestation and Monitoring certified
Do you only do SoftPOS?
No! We have payment and non-payment solutions for card and cardless transactions, including mPOS, verification and authentication products
How can we test your solution?
Payments
What is SoftPOS?
SoftPOS allows merchants to accept contactless card payments on a standard mobile phone. No specialist payment hardware is needed
Is your solution certified?
Yes! We hold a full range of industry certifications including ISO 27001, PCI-DSS, PCI-PIN, PCI-CPoC, PCI-SPoC and Visa v1.8.1 Tap on Phone and Mastercard Tap to Phone. We are also MPoC Software and MPoC Attestation and Monitoring certified
How can I try SoftPOS?
Contact us to sign up to our Sandbox options
How it works
How do I include payments into my apps?
I don't have an app. Can you provide a white label app?
Yes!
Does your solution support PIN?
Yes, secure PIN entry is part of the SDK – no special coding is required by your developers
Can I customise the solution to my needs?
Absolutely, please contact us and we will be glad to assist
Authentication
Can I use this authentication method over multiple channels?
Which cards can be used for authentication?
Any credit or debit card under Visa, Mastercard, Discover and Amex brand schemes
Are you able to provide logs for compliance purposes?
Yes, we are able to assist with your compliance needs including providing logs
How is this solution offered?
We are able to provide this as a service or on an enterprise license basis. Get in touch with our team to find out more
Are both Android and iOS supported?
How is this considered a SCA method under PSD2?
Under PSD2, a Strong Customer Authentication (SCA) method should have two out of three authentication elements: knowledge, possession, and inherence. Our engine uses possession (the customer’s physical payment card) and knowledge (the PIN) to authenticate securely
How can we help?
Get in touch to help grow your business
