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Adyen iframe config error messages Q2 2022: the sequel
Closed, ResolvedPublic

Description

This is a follow up Task to T292571: Adyen iframe config error messages inside card fields, as we are still seeing Adyen iframe config error messages. Volume is not super high so we can prioritize in Tuesday's meeting.

ticketdateref #Civi Cidbrowser specsextra comments re add-onsdonation URL usedscreenshot?
12593361/4/2023n/a49198625Firefox, Windows 7 & 11n/an/ano
126228012/30/2022157350993.154680405n/an/an/a
157350993.png (724×465 px, 46 KB)
125767012/25/2022n/a28503488n/an/an/aN
125590212/21/2022n/a10583284Firefoxfull “Console data" info in ticketn/a
1255902.png (311×1 px, 36 KB)
125071812/15/2022153540876.1n/an/an/an/aYes (has pii)
125065312/16/2022153360481.123025019Firefox current, Win10 OSn/an/ano
124067911/29/2022147662249.129841367Chrome (no incognito), Edge and Firefox all currentMcAfeehttps://donate.wikimedia.org/?appeal=JimmyQuote&form-countryspecific=Form-countryspecific-MG250&country=US&utm_medium=MGFE&utm_campaign=MGFAnnual_2022&utm_source=sp72185730&appeal=Appeal-JimmyQuote&uselang=en&contact_id=29841367&link_id=3&contact_hash=4e0ed0ba8c4c826c23e5adebf32aed72
1240679.jpg (435×480 px, 22 KB)
123264811/22/2022146636141.15180252FirefoxI am not aware of any limitations by "security software or browser extensions".enUSC2223_E3 email link and https://donate.wikimedia.orgN
122487311/15/2022142953952.116014544Windowsn/alikely enCAC2223_E3 emailY (has pii)
121731511/07/2022141131889.11703993Firefox v.106.0.5 and Chrome v.107.0.5304.88security extension uMatrix (v.1.4.4)n/aN
121391611/03/2022n/a778943Windows 10 and Edgen/alikely enUSC2223_E2 emailN
120651110/26/2022n/a8168216n/a“could find no place to create exceptions for the domains adyen.com and checkoutshopper-live.adyen.com”fundraising email AND https://donate.wikimedia.orgY (has pii)
120462410/25/2022137942123.142229156n/an/aenUSC2223_E2 link
1204624.png (1×2 px, 182 KB)
120450110/25/2022n/a45068054n/an/aenCAC2223_E2 linkY (has pii)
120199410/22/2022n/a3223061n/an/apayments.wiki in screenshotY (has pii)

Event Timeline

greg triaged this task as High priority.Dec 6 2022, 7:06 PM
Cstone updated the task description. (Show Details)
Cstone updated the task description. (Show Details)
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I see an unrelated site mentioning the same errors as 147662249.1:
https://support.fanatical.com/hc/en-us/articles/360008713697--origin-key-error-The-iframe-has-not-configured-problem-when-paying

We have found this problem can be caused by either Norton Security being locked too hard, or equivalent privacy browser add-on such as Privacy Badger.
Many users have reported that opening an 'Incognito Window' in Chrome means the offending plug-in isn't loaded and the payment works successfully. In Chrome select the menu icon (three dots in the top right) and choose 'New incognito Window'
Alternatively we recommend restoring Norton Security to their default settings or disabling Privacy Badger on our website.

That's a great find, thanks @Ejegg we will add those suggestions to our donor-facing messaging

This one has been open for a while and had multiple child tickets that were solved, I'm going to close it as we have deployed a bunch of code since these errors. If another group happens like this again a new ticket for them would be great.

XenoRyet set Final Story Points to 2.