We hadn't had this problem occurring for a while but it's started happening again a few days ago. Recent examples include:

actually, Imperial Meter has had a talk page at en.wiki since 2020.

I wonder, are we out of iThenticate credits?

Also, we are ubable to load the iThenticate reports,

Turnitin resolved their issue about an hour ago so it the reports do not start coming in soon I suggest you manually try logging in/restarting the bot.

CopyPatrol has been down for at least five hours; I am getting the message "A website error has occurred. The website administrator has been notified of the issue. Sorry for the temporary inconvenience." Any help would be appreciated. Thanks.

Activity just resumed. Closing

CopyPatrol has failed to re-start on its own after Turnitin scheduled maintenance, which ended at 22:05 UTC. Perhaps it needs a manual re-start, or is prompting for a password? Any assistance appreciated. Thanks.

Not sure if you are aware, but CopyPatrol is still not working.

Resolved, functioning normally for 6-7 hours. Thanks.

Hello, the bot is down again, with no new reports for about 10 hours. Thanks in advance for any assistance.

Hi all. We've had no new reports at CopyPatrol for nearly six hours; the bot has apparently failed to re-start on its own. Thanks in advance for any help.

Hello all, there have been no new reports at CopyPatrol since 23:48 UTC on September 30 (around 15 hours ago). I wonder if we are out of credits, or if there's some other issue? Any help appreciated. Thank you.

Everything is working again. Thanks

Hello, we are once again unable to view iThenticate reports. We receive an error message "A website error has occurred. The website administrator has been notified of the issue. Sorry for the temporary inconvenience." Clicking on https://copypatrol.toolforge.org/ithenticate returns an error "404 page not found". Thanks.

@MusikAnimal The "Compare" feature and Earwig's tool (https://copyvios.toolforge.org/) cannot see behind paywalls. If the user has copied from a journal article or a website that's behind a paywall, we can't see the overlap or assess the case without the iThenticate report.

The bot has stopped again - no new reports for over 4 hours. Thanks.

Hello all. The bot has stopped again, with the last report at 00:28 UTC on May 7. Is it possible we are out of iThenticate credits again? Or is there some other issue? Thanks.

Is there any news on this? Thanks.

CopyPatrol once again has been down for six hours, and has failed to re-start on its own. Any help appreciated. Thanks.

The bot has stopped again, with no new reports for six hours. Thanks in advance for any assistance.

The bot seems to be functioning normally again. Thank you.

Hello, the bot appears to have stopped about 10 hours ago and has failed to restart itself. Any help appreciated. Thank you!

Turnitin status https://turnitin.statuspage.io/ indicates that they suffered an outage at the time we were not getting any reports. Normal service seems to have resumed.

Re-opening the ticket, as we are experiencing the same issue again today. The bot is not posting anywhere near the number of reports we normally experience, with only 3 reports filed in the last 9 hours. Thank you!

It's been functioning fairly normally again for quite a few hours, so closing the ticket. Thanks,

The bot has been malfunctioning: it stopped filing reports at 01:53 on July 21, resumed at 5:29 and filed one report before stopping, filed three reports at 9:38, and one at 11:09. So only 5 reports were listed in the last 9 hours, when we would normally get 2 to 7 reports per hour.

The bot seems to be functioning well for quite a few days. Closing ticket. Thanks everybody who had a look.

CopyPatrol was originally developed in response to a Community wish list request. According to the documentation at https://meta.wikimedia.org/wiki/CopyPatrol, the tool is maintained by the Wikimedia Foundation's Community Tech team, so I am surprised that nobody at Community Tech actually knows how to do so.

You are correct - it is now working. I am closing this ticket.

Just an update - we are still getting daily outages ranging in length from 2.5 to 7 hours. The bot is currently down (5 hours). Any assistance with this problem would be appreciated. Thank you!

Another outage - on 3/13, from 02:30 to 09:11. Nearly 7 hours. If someone could look into this problem that would be great. Thanks!

It looks like there must have been some reports in a buffer or something - reports with timestamps of 17:05 through 17:54 were not on the board when I filed this report. Then the bot apparently went down again, from 17:54 to 21:03. It appears to be running properly again at the moment.

Has been working ok for a few days, closing.

Okay I will do that in the future, and add the same subscribers.

The 19:13 report was actually posted to CopyPatrol about 2 hours after it occurred. It's the most recent report om the board, circa 3.5 hours ago.

Hi everybody. We've had some erratic service from this bot in the last few days, with numerous outages ranging from 1.5 to 4 hours in length.

Now I got one. Thanks again.

The maintenance seems to be complete, but the bot has not yet re-started.

Thank you!

Now I am getting an error message when I try to load the page: "Error: A website error has occurred. The website administrator has been notified of the issue. Sorry for the temporary inconvenience."

The bot appears to have stopped again; there's been no new reports for over two hours after coming in at a rapid pace all day (3 to 10 reports per hour). Thanks.

The outage that started at 10:02 on the 7th ended up being nearly 11 hours long, as activity (other than one post) did not resume until 20:55. The bot only functioned for about another hour before it went down again for another 4 hours. It only posted 2 reports and then went down for another 8 hours. It posted reports for quite a while on December 8, from 09:20 until 21:38, when it went down for another 3 hours. I would appreciate it if the bot maintainers could have a look, as we're into the third day of erratic service. Thank you.

We've had several stoppages in the last 24 hours:

Another stoppage - no new reports for 4.5 hours. Adding: activity resumed a few minutes ago.

The bot appears to have stopped or stalled again, as there's been no new reports for 4.5 hours. Thank you.

Adding: When I try to mark an assessment for a case already on the board I get an error message "There was an error in connecting to the database"

Hello again. There's no new posts at CopyPatrol since 15:33 UTC (7 hours ago). Not sure what's going on, since there's new items posted at https://en.wikipedia.org/wiki/Special:Log/EranBot . So it looks to me like the bot is running, but the items it's finding are not getting posted at CopyPatrol. Thank you!

The reported issue was resolved - closing. Further improvements to the bot can be worked on, but we don't need this ticket to be kept open for that to happen. Thanks again folks.

In the recent outages, outages occurred

I think 8 times a day would be better (every 3 hours rather than every 6 hours). How does that sound?

There were also Bad Gateway timeouts at Earwig's tool; perhaps there was an issue at Toolforge.

Is it possible that the bot is running but actually missing things during these gaps? Because it doesn't make sense to me that it would find 4 to 8 things to report each hour every hour for days, weeks, or even months at a time and then suddenly have a 4-hour gap or a series of several four-hour gaps.

The system has been behaving erratically for the last day or so with long gaps where no reports are filed. Outages from 2020-10-27 16:36 UTC to 2020-10-27 20:43; from 2020-10-28 00:23 to 2020-10-28 04:03; from 2020-10-28 04:03 to 2020-10-28 08:33; and from 2020-10-28 09:50 to present. All of these gaps are approximately 4 hours long except for the current outage, which is around 6 hours so far. Thanks for any assistance!

The bot appears to have stopped again, as there's been no new reports for 4 hours (since 20:50 UTC). Thanks,

The bot has been filing reports successfully for a couple hours, time to close the ticket. Thank you!

There's still no new reports - it's been three hours. The iThenticate links are not working either.

Still no new reports, and iThenticate links are failing to load. I wonder if we are out of credits at the Turnitin service?

The CopyPatrol bot has stopped again. There's been no new reports for 12 hours (since 23:50 UTC yesterday - Sept 30), iThenticate reports are failing to load, and the buttons are not working. Thank you in advance for your help.

Still no new reports; it's now been down for 17 hours. Any assistance would be appreciated. Thanks.

The bot has stopped again - no new reports since 05:09 UTC (7 hours ago). Thank you!

Activity has been continuous for several hours - closing. Thanks.

The CopyPatrol bot appears to have stopped again . There's been no new reports for 4 hours (the last report was posted at 09:53 UTC August 30). Thanks.

The bot appears to have stopped again; there's been no new reports for about 16 hours. Thanks

The tool has been functioning properly for several hours - closing again for now. Thanks.

The bot appears to have stopped again; there's been no new reports for about four hours. Thanks.

Normal activity level has resumed and has been okay for quite a few hours. Closing. Thanks again.

The bot may need to be re-started - there's been only one report in the last 6 hours, and the most recent one was 2.5 hours ago. Normally there's 5 to 10 reports per hour. Thank you!

The tool has been working properly for several weeks. Closing the ticket

Hi all, the bot appears to need a re-start as activity has not yet resumed after an outage took place at Turnitin. Thank you.