Privacy concerns, perceived intrusiveness, and privacy controls: An analysis of virtual try-on apps

Y Feng, Q Xie - Journal of Interactive Advertising, 2019 - Taylor & Francis
Journal of Interactive Advertising, 2019Taylor & Francis
Virtual try-on apps, through augmented reality technology and facial recognition technology,
allow consumers to virtually try products on their own images. In this article, we examine
consumers' responses to virtual try-on apps as well as the brand sponsors of these apps.
Results from Study 1 demonstrate that when users have high levels of privacy concerns,
they tend to generate higher levels of perceived intrusiveness and more negative app
attitudes when viewing themselves trying a product in a virtual try-on app (self-viewing) than …
Abstract
Virtual try-on apps, through augmented reality technology and facial recognition technology, allow consumers to virtually try products on their own images. In this article, we examine consumers’ responses to virtual try-on apps as well as the brand sponsors of these apps. Results from Study 1 demonstrate that when users have high levels of privacy concerns, they tend to generate higher levels of perceived intrusiveness and more negative app attitudes when viewing themselves trying a product in a virtual try-on app (self-viewing) than when viewing professional models wearing the product (other viewing). Results from Study 2 indicate that regardless of users’ levels of privacy concerns, giving users controls over the privacy settings reduces their perceived intrusiveness of virtual try-on apps, which in turn leads to more positive app attitudes, positive brand attitudes, and increased purchase intentions.
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