Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model
Purpose Existing research in the electronic banking area has not deeply investigated the
determinants of continuance intention to use smartphone banking services. The purpose of
this paper is to attempt to do so by investigating continuance use intention at the post-
consumption phase.
determinants of continuance intention to use smartphone banking services. The purpose of
this paper is to attempt to do so by investigating continuance use intention at the post-
consumption phase.
Abstract
Purpose
Existing research in the electronic banking area has not deeply investigated the determinants of continuance intention to use smartphone banking services. The purpose of this paper is to attempt to do so by investigating continuance use intention at the post-consumption phase.
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