E-commerce and tourism
H Werthner, F Ricci - Communications of the ACM, 2004 - dl.acm.org
Communications of the ACM, 2004•dl.acm.org
E-commerce and tourism Page 1 COMMUNICATIONS OF THE ACM December 2004/Vol. 47,
No. 12 101 ECommerce AND TOURISM Has e-commerce passed its prime or is it just resting?
While business and stock market expectations have not been fulfilled, online transactions in
the travel and tourism industry are continuously increasing despite tough economic problems
in this arena and fewer travelers overall. This industry is the leading application in the B2C
(business-to-consumer) arena. Whereas other industries are displaying a stronger hold to …
No. 12 101 ECommerce AND TOURISM Has e-commerce passed its prime or is it just resting?
While business and stock market expectations have not been fulfilled, online transactions in
the travel and tourism industry are continuously increasing despite tough economic problems
in this arena and fewer travelers overall. This industry is the leading application in the B2C
(business-to-consumer) arena. Whereas other industries are displaying a stronger hold to …
Travel and tourism are illustrating how e-commerce can change the structure of an industry---and in the process create new business opportunities.
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