A research manifesto for services science
H Chesbrough, J Spohrer - Communications of the ACM, 2006 - dl.acm.org
Communications of the ACM, 2006•dl.acm.org
The services sector has grown over the last 50 years to dominate economic activity in most
advanced industrial economies, yet scientific understanding of modern services is
rudimentary. Here, we argue for a services science discipline to integrate across academic
silos and advance service innovation more rapidly.
advanced industrial economies, yet scientific understanding of modern services is
rudimentary. Here, we argue for a services science discipline to integrate across academic
silos and advance service innovation more rapidly.
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
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