Designing SpeechActs: Issues in speech user interfaces

N Yankelovich, GA Levow, M Marx - Proceedings of the SIGCHI …, 1995 - dl.acm.org
Proceedings of the SIGCHI conference on Human factors in computing systems, 1995dl.acm.org
SpeechActs is an experimental conversational speech system. Experience with redesigning
the system based on user feedback indicates the importance of adhering to conversational
conventions when designing speech interfaces, particularly in the face of speech recognition
errors. Study results also suggest that speech-only interfaces should be designed from
scratch rather than directly translated from their graphical counterparts. This paper examines
a set of challenging issues facing speech interface designers and describes approaches to …
Abstract
SpeechActs is an experimental conversational speech system. Experience with redesigning the system based on user feedback indicates the importance of adhering to conversational conventions when designing speech interfaces, particularly in the face of speech recognition errors. Study results also suggest that speech-only interfaces should be designed from scratch rather than directly translated from their graphical counterparts. This paper examines a set of challenging issues facing speech interface designers and describes approaches to address some of these challenges.
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