The relation between user intervention and user satisfaction for information recommendation

Y Hijikata, Y Kai, S Nishida - Proceedings of the 27th Annual ACM …, 2012 - dl.acm.org
Y Hijikata, Y Kai, S Nishida
Proceedings of the 27th Annual ACM Symposium on Applied Computing, 2012dl.acm.org
Although recommender systems have come to give recommendations with high precision,
users are not always satisfied with the recommendations. User satisfaction is apparently
influenced by many other factors. We specifically examined user intervention as one factor
influencing user satisfaction. We tested two hypotheses: user intervention itself improves
user satisfaction; and the more users intervene in the recommendation process, the more
they are satisfied with the recommendations. We conducted an experiment incorporating …
Although recommender systems have come to give recommendations with high precision, users are not always satisfied with the recommendations. User satisfaction is apparently influenced by many other factors. We specifically examined user intervention as one factor influencing user satisfaction. We tested two hypotheses: user intervention itself improves user satisfaction; and the more users intervene in the recommendation process, the more they are satisfied with the recommendations. We conducted an experiment incorporating user intervention of several kinds to reveal the relation between user intervention and user satisfaction.
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