The elements of computer credibility

BJ Fogg, H Tseng - Proceedings of the SIGCHI conference on Human …, 1999 - dl.acm.org
BJ Fogg, H Tseng
Proceedings of the SIGCHI conference on Human Factors in Computing Systems, 1999dl.acm.org
Given the importance of credibility in computing products, the research on computer
credibility is relatively small. To enhance knowledge about computers and credibility, we
define key terms relating to computer credibility, synthesize the literature in this domain, and
propose three new conceptual frameworks for better understanding the elements of
computer credibility. To promote further research, we then offer two perspectives on what
computer users evaluate when assessing credibility. We conclude by presenting a set of …
Given the importance of credibility in computing products, the research on computer credibility is relatively small. To enhance knowledge about computers and credibility, we define key terms relating to computer credibility, synthesize the literature in this domain, and propose three new conceptual frameworks for better understanding the elements of computer credibility. To promote further research, we then offer two perspectives on what computer users evaluate when assessing credibility. We conclude by presenting a set of credibility-related terms that can serve in future research and evaluation endeavors.
ACM Digital Library