Liability for defective documentation
C Kaner - Proceedings of the 21st annual international …, 2003 - dl.acm.org
C Kaner
Proceedings of the 21st annual international conference on Documentation, 2003•dl.acm.orgSeveral companies are careless about the accuracy of their user manuals and online help,
leading readers to believe that a product has characteristics that it lacks. Under American
law, buyers of goods have a right to expect a manufacturer to stand behind its claims. False
claims in documentation might subject the manufacturer to liability for breach of warranty,
fraud, or deceptive trade practices. Warranty law has been evolving recently, with the
development of the Uniform Computer Information Transactions Act and revisions to the …
leading readers to believe that a product has characteristics that it lacks. Under American
law, buyers of goods have a right to expect a manufacturer to stand behind its claims. False
claims in documentation might subject the manufacturer to liability for breach of warranty,
fraud, or deceptive trade practices. Warranty law has been evolving recently, with the
development of the Uniform Computer Information Transactions Act and revisions to the …
Several companies are careless about the accuracy of their user manuals and online help, leading readers to believe that a product has characteristics that it lacks. Under American law, buyers of goods have a right to expect a manufacturer to stand behind its claims. False claims in documentation might subject the manufacturer to liability for breach of warranty, fraud, or deceptive trade practices. Warranty law has been evolving recently, with the development of the Uniform Computer Information Transactions Act and revisions to the Uniform Commercial Code.
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