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Audience

Retail companies interested in a powerful marketing automation platform

About Klaviyo

Klaviyo empowers businesses to create smarter digital relationships by transforming customer data into meaningful, impactful experiences. From email and SMS to web interactions and reviews, Klaviyo makes it easy for B2C brands to engage customers at every touchpoint. Trusted by over 157,000 businesses, Klaviyo helps drive faster, more efficient revenue growth.

With powerful segmentation, one-click integrations, predictive analytics, AI automation, drag-and-drop email design, and A/B testing, Klaviyo helps brands drive more sales with its super-targeted and highly relevant marketing capabilities. With Klaviyo, users can pull in important data and put this data to work to help personalize marketing content and optimize business performance. Plus, 350+ integrations make getting started even that much easier. The solution also supports integration with payment processing and point of sale (POS) software solutions, such as Magento, Shopify, and WooCommerce.

Pricing

Starting Price:
$0/month
Pricing Details:
The free tier includes email support for the first 60 days. You can create an account, import and sync your data, customize templates and emails, and use many of Klaviyo’s feature for free. You can send 500 emails maximum to up to 250 active profiles. You also get 150 SMS credits. You’ll be prompted to upgrade once you exceed that limit.

Access the full Klaviyo platform plus exclusive AI-powered features and 24/7 support for as little as $20/month.
Free Version:
Free Version available.

Integrations

API:
Yes, Klaviyo offers API access

Ratings/Reviews - 8 User Reviews

Overall 4.5 / 5
ease 4.4 / 5
features 4.8 / 5
design 4.9 / 5
support 4.8 / 5

Company Information

Klaviyo
Founded: 2012
United States
www.klaviyo.com

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Product Details

Platforms Supported
SaaS
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

Klaviyo Frequently Asked Questions

Q: What kinds of users and organization types does Klaviyo work with?
Q: What languages does Klaviyo support in their product?
Q: What kind of support options does Klaviyo offer?
Q: What other applications or services does Klaviyo integrate with?
Q: Does Klaviyo have an API?
Q: What type of training does Klaviyo provide?
Q: How much does Klaviyo cost?
Q: What pricing for support is available for Klaviyo?
Q: What pricing for training is available for Klaviyo?

Klaviyo Product Features

Campaign Management

Contact Database
Email Marketing
Event Triggered Actions
Multi-Campaign
Channel Management
Lead Management

Customer Data Platforms (CDP)

Behavioral Analytics
Customer Segmentation
Data Integration
Personalization
Predictive Modeling
Campaign Management
Customer Profiles
Data Matching
GDPR Compliance

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Marketing Attribution

Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
Attribution Modeling
ROI Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Sales Intelligence
Segmentation
Website Visitor Tracking
Content / Blogging Platform
Lead Scoring
Search Marketing
Social Marketing

Mobile Marketing

Channel Attribution
Coupons
Email Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Contextual Targeting
Engagement Monitoring
In-App Marketing
Text-to-Win

Personalization

A/B Testing
Abandoned Cart Saver
Behavioral Targeting
Campaign Segmentation
Account Based Marketing
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

SMS Marketing

2-Way Messaging
Artificial Intelligence
MMS
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Contact Management
Mass Texting
Polls / Voting

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Klaviyo Additional Categories

Klaviyo Reviews

Write a Review
  • Kunal R.
    Senior Product Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect Automated Email Marketing Platform"

    Posted 2024-12-22

    Pros: Klaviyo is one of the very software that ticks all the boxes for our customer relationship and marketing automation needs. It helped us to build highly engaging campaigns. It's analytics is very robust, gives us the ability to drop emails to the right subscriber. The user interface is visually clean and appealing.

    Cons: It supports less platform for integration as compared to other software.

    Overall: Overall, Klaviyo turns out to be a very value-for-money platform for us. It is easy to use. The customer support is excellent and the deployment process was smooth. Overall it's great software that helps to increase sales.

    Read More...
  • Alex P.
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect for Business"

    Posted 2021-12-18

    Pros: Klaviyo is perfect for any type of business. With it's easy integration with Shopify and automation for order fulfilment and abandoned checkouts.

    Cons: Templates can be hard to set up, but once you've learnt how to use the user interface, it can be worked through a breeze.

    Overall: I am super happy with Klaviyo and would not look for any alternative. It is perfect for any e-commerce store and builds a professional look to my business.

    Read More...
  • Jason R.
    VP
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worth the Cost, Easy ROI"

    Posted 2021-12-01

    Pros: Simple to use interface with many robust features. Can be done at your own will, or have a team behind your email campaigns to maximize returns.
    Data feels secure and never downtime issues.

    Cons: It involves training heavily to get used to what Klaviyo can do. However, there are many training resources to help assist your email campaigns.

    Overall: Klaviyo has helped boost email marking efforts and help retain and grow new subscribers.

    Read More...
  • A Klaviyo User
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helpful email tool but also pricey"

    Posted 2021-10-19

    Pros: A powerful email platform, their templates and starter flows are good to get started with initial email sequences. Their editor is pretty good and I like their integrations into Shopify for things like coupon codes, cart abandonment emails etc.

    Cons: Can sometimes be a little bit hard to use and setup, but once you understand the nuances it is fine. The platform is expensive based on newsletter subscriber volume as compared to other platforms, in some ways it may be best to hire someone to manage it to get the most value out of it.

    Overall: A very powerful email marketing platform, good templates and sequences as well as integrations with platforms like Shopify. However given the strength of the platform it is expensive.

    Read More...
  • Adam E.
    Marketing Lead
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Klaviyo Insight "

    Posted 2021-04-26

    Pros: Ease of implementing and laying Klaviyo to email marketing procedures was what I first liked.
    Sending thousands of outbound emails is another great aspect.

    Cons: Pricing is a bit high, although our organization is able to cater for everything.

    Overall: My overall encounter with Klaviyo is great since, I haven't faced tons of issues, and has enabled us to generate high leads.

    Read More...
  • Ross G.
    Senior Account Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It makes it all better when it comes to email marketing and e-commerce"

    Posted 2021-04-24

    Pros: I like Klaviyo and how well it syncs with other tools, especially e-commerce and other marketing platforms, to make it easy to pull data from the media it integrates with, facilitate segmentation, create automated flows and strengthen email marketing in our organization. It simplifies everything about email marketing, is very easy to use, has good templates, automation, and more.

    Cons: Some functions are somewhat complicated to understand; you need to dig a lot in tutorials; this can make adapting to the software more difficult.

    Overall: We have integrated it into our Shopify e-commerce store successfully, and it has made everything easier. Klaviyo makes pulling data from our e-commerce platform and other marketing tools very quick and easy, plus its ability to monitor revenue, optimize flows, and email marketing processes saves time and energy for our entire marketing team. Our experience using Klaviyo has been quite satisfactory; its smooth integration and other tools make life easier for my organization's marketing team.

    Read More...
  • Sandra C.
    Director of Business Development
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Email marketing is no longer difficult with Klaviyo"

    Posted 2021-03-30

    Pros: The main advantage is that it segments a formidable amount of users to apply promotional and marketing methods. It has email autoresponder tools that we can pre-build and import to your database to automate customer relationships.

    Cons: However, it does not offer customer survey options to determine what their needs are and to target our opportunities with them. On the other hand, to have a greater scope of access to contacts in your database you must pay subscriptions that depend on the number of users provided, but their costs are very high compared to other applications.

    Overall: Although a large investment must be provided to exploit its functionalities, Klaviyo is a tool that allows extending market relationships between users and companies with its message automation and persistent contact with customers to cover all their needs. Klaviyo is an essential tool in advertising.

    Read More...
  • Rhea S.
    Intern
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Klaviyo Review "

    Posted 2020-05-23

    Pros: I love Klaviyo. It has been very easy to learn and is very convenient. With being an intern for an advertising agency I 100% recommend this software.

    Cons: I've run into problems when making creative emails and incorporating certain gradients of colors.

    Overall: Overall, Klaviyo is very easy to use and is very useful for the agency that I am interning for. I recommend using this software when designing templates such as creative emails.

    Read More...
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