Audience

Serving consumer-oriented brands with a large number of customer conversations to meet the demands of on-the-go consumers. Clients span retail, travel, gaming, online services, higher ed, and fin serv

About Quiq

Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.

Pricing

Starting Price:
$250 per month
Pricing Details:
Pricing is conversation-based
Free Trial:
Free Trial available.

Integrations

API:
Yes, Quiq offers API access

Ratings/Reviews

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Company Information

Quiq
Founded: 2015
United States
quiq.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Quiq Frequently Asked Questions

Q: What kinds of users and organization types does Quiq work with?
Q: What languages does Quiq support in their product?
Q: What kind of support options does Quiq offer?
Q: What other applications or services does Quiq integrate with?
Q: Does Quiq have an API?
Q: Does Quiq have a mobile app?
Q: What type of training does Quiq provide?
Q: Does Quiq offer a free trial?
Q: How much does Quiq cost?

Quiq Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Cloud Communication Platform

Audio / Video Conferencing
File Sharing
Call Recording
Call Routing
Fax Management
Call Center
Chat / Messaging
IVR / Voice Recognition

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Email Automation
Video Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Action Management
Feedback Management
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Email Management
Surveys & Feedback

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
Geo Targeting
Offline Form

SMS Marketing

2-Way Messaging
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Artificial Intelligence
Contact Management
Polls / Voting
Text-to-Win