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Genesys Cloud System Status

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Americas (Sao Paulo) Operational
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Americas (US West) Operational
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Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
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EMEA (London) Operational
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EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Login Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Inbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
IVR Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
ACD Routing Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Outbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
GenesysCloud Soft Phone Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Chat Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Screen Share Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Co-Browse Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Email Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Social Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Scripts Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Voicemail Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Video Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Workforce Optimization Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Reporting Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Recording Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Quality Management Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Data Sync Integrations Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Directory Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Fax Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Documents Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CIDR Expansion and Requirements Notification: (FedRAMP) Aug 26, 2024 23:00 - Aug 27, 2024 23:00 EDT
As previously announced May 28th, 2024, Genesys Cloud's FedRAMP media services will fully migrate FedRAMP [US East 2 (Ohio)] to a Genesys-owned CIDR block beginning the week of August 26, 2024. Genesys is also expanding the RTP port range. These changes will occur in the FedRAMP region during off-peak hours.

Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.

For more information, visit https://help.mypurecloud.com/articles/2024-genesys-cidr-expansion-fedramp/

Daily updates will be provided to this notification at 9am ET beginning Tuesday, August 27th, 2024.

Posted on Aug 21, 2024 - 14:06 EDT
Past Incidents
Aug 24, 2024

No incidents reported today.

Aug 23, 2024

No incidents reported.

Aug 22, 2024

No incidents reported.

Aug 21, 2024

No incidents reported.

Aug 20, 2024

No incidents reported.

Aug 19, 2024

No incidents reported.

Aug 18, 2024

No incidents reported.

Aug 17, 2024

No incidents reported.

Aug 16, 2024

No incidents reported.

Aug 15, 2024

No incidents reported.

Aug 14, 2024

No incidents reported.

Aug 13, 2024

No incidents reported.

Aug 12, 2024
Resolved - All backlogged events have completed processing and the latent conditions have been resolved.
Aug 12, 23:22 EDT
Monitoring - Latency has decreased significantly, we are monitoring for stability.
Aug 12, 23:11 EDT
Update - Backlogged events are continuing to process, the next update 1 am ET or as information becomes available.
Aug 12, 23:03 EDT
Update - Backlogged events are continuing to process, the next update 11 pm ET or as information becomes available.
Aug 12, 20:50 EDT
Update - Additional mitigation steps have been implemented. While we continue to see recovery, the processing of backlogged events is taking longer than expected. The service team will make additional modifications to the service after hours in the region to prevent a recurrence. Customers will continue to see analytics delays until the backlog is processed and preventive actions have been implemented. Next update 9 pm ET or as information becomes available.
Aug 12, 18:56 EDT
Update - Event processing continues and is expected to take several hours to complete. Next update 7pm ET or as information becomes available.
Aug 12, 17:28 EDT
Identified - An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available.
Aug 12, 15:56 EDT
Aug 11, 2024

No incidents reported.

Aug 10, 2024

No incidents reported.