General and Misc. Frequently Asked Questions - Automationdirect.com Technical Support

AutomationDirect Technical Support

AutomationDirect | Direct Sales in US and Canada | 1-800-633-0405

General / Misc. Frequently Asked Questions

Press "Ctrl-F" to search for specific words in this FAQ.

Would you prefer to narrow the list of General / Misc. FAQs? Select a category from this list:

CPU & Programming
Communications

Click here to view all General / Misc. FAQs with answers on one page.

Do you carry a protocol converter?
Is it necessary to be on line to setup the secondary communication port?
Can I manually address a module in a slave rack?
Do you offer a Devicenet master?
Do you offer analog converters?
Can I program a CPU without the I/O modules installed?
Can I use remote I/O with a modem?
Do you sell modem connection cables?
How can I resize the Bitmaps from Symbol Factory when using Dynamic and Static bitmaps?
Do we have recommended Radio Modems?
Will ADC High Speed Counter Modules work with Absolute Encoders?
Can a F4-MASMB go into a rack other than a CPU rack?
Can I have 24vdc on CTRINT outputs?
Can you control the panel Beep to generate an Alarm from the PLC?
Do our PLCs offer MODBUS ASCII communication?
What are NEC and CEC?
I'm using a H2-SERIO. I need to communicate RS 422/485 which converter do I need to use?
Does the Wonderware "InControl" software support the AutomationDirect H2-EBC and the H4-EBC.
I forgot my password, what are my options?
I cannot open your DWG files in my version of AutoCAD. How can I see the AutoCAD version a DWG file is saved in? Do you have any sources for conversion software?
InstallShield -5006 : 0x80070002 error Installing C-More, DirectSoft or other software packages
What can I use to debug my serial communications (ASCII) issues? HyperTerm doesn't appear to work very well.
What are the pinouts (connections) for the FA-15HD?
Using DirectSoft and other software with Windows 7
Can the Hx-ECOM use SMTP Authentication in EMail? and help in using ECOM100 Email)
I need help with DirectLogic or Terminator Analog modules such as mapping, broken transmitter bits etc..
Is there a quick way to get to my device manager, firewall etc in WindowsÂ® XP, Vista or Windows 7?
How many Modbus slaves can I connect to DirectLogic PLC Modbus RTU master.
Does ADC provide any MTBF (mean time between failure) information?
How can I determine which network adapter (NIC) I am using?
How can I tell if I'm running a 32-bit or 64-bit version of Vista / Windows 7?
Which DirectLogic CPUs support overrides/forcing ?
Which DirectLogic CPUs support Bit Of Word addressing ?
How can I see hidden USB devices in Windows Device manager.
Can I disable Driver Signing in Windows to allow installing your drivers?
What Ethernet ports are used by AutomationDirect Products ?
Do I need to purchase additional services for my StrideLinx VPN router?
On the USB-485M download, the driver doesn't have an installer. How to I install the driver?

Troubleshooting Guides