Business analysts, business architects, and solution consultants use a variety of practices and m... more Business analysts, business architects, and solution consultants use a variety of practices and methods in their quest to understand business. The resulting work products could end up being transitioned into the formal world of software requirement definitions or as recommendations for all kinds of business activities. We describe an empirical study about the nature of these methods, diagrams, and home-grown conceptual models as reflected in real practice at IBM. We identify the models as artifacts of “enterprise conceptual modeling”. We study important features of these models, suggest practical classifications, and discuss their usage. Our survey shows that the “enterprise conceptual modeling” arena presents a variety of descriptive models, each used by a relatively small group of colleagues. Together they form a “long tail” that extends from “drawings” on one end to “standards” on the other.
... Judging from real life experience, there is a great need for variability in the business ... ... more ... Judging from real life experience, there is a great need for variability in the business ... The result of the entire vector mapping is: <Sign Insurance Policy, Customer Dialog, CRM ... only the extensibility aspect, which is crucial for customizing the various modeling editors created for ...
... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds... more ... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds1, David Amid2, Ateret Anaby-Tavor2, Matthew Callery1, Michael Desmond1, Jacqueline de Vries1, Amit Fisher2, Sophia Krasikov1 ...
Component Business Modeling (CBM) designs a framework for defining non-overlapping, independent, ... more Component Business Modeling (CBM) designs a framework for defining non-overlapping, independent, reusable, cost-effective business components or service centers that provide business services. CBM is gaining broad acceptance in today's marketplace. On the other hand, compliance with industry standards is becoming an imperative in today's enterprises. We propose a bottom-up method for deriving business components from industry standards, based on the artifact-centric approach. In a climate of constant and unpredictable change, alignment between service centers and industry standards becomes essential to the success of enterprises.
International Journal of Services Operations and Informatics, 2008
... Segev is currently the technical lead for the SWOPS workforce management tool, and is an IBM ... more ... Segev is currently the technical lead for the SWOPS workforce management tool, and is an IBM research sub-strategist in the area of Services Analytics and Optimisation. 1 Introduction The beginning of the 21st century marks the era in which the structure of business begins to ...
e-Commerce companies acknowledge that customers are their most important asset and that it is imp... more e-Commerce companies acknowledge that customers are their most important asset and that it is imperative to estimate the potential value of this asset. In conventional marketing, one of the widely accepted methods for evaluating customer value uses models known as Customer Lifetime Value (CLV). However, these existing models suffer from two major shortcomings: They either do not take into account significant attributes of customer behavior unique to e-Commerce, or they do not provide a method for generating specific models from the large body of relevant historical data that can be easily collected in e-Commerce sites. This paper describes a general modeling approach, based on Markov Chain Models, for calculating customer value in the e-Commerce domain. This approach extends existing CLV models, by taking into account a new set of variables required for evaluating customers value in an e-Commerce environment. In addition, we describe how data-mining algorithms can aid in deriving such a model, thereby taking advantage of the historical customer data available in such environments. We then present an application of this modeling approach—the creation of a model for online auctions—one of the fastest-growing and most lucrative types of e-Commerce. The article also describes a case study, which demonstrates how our model provides more accurate predictions than existing conventional CLV models regarding the future income generated by customers.
Business service centers (BSC) design a framework for defining non-overlapping, independent, reus... more Business service centers (BSC) design a framework for defining non-overlapping, independent, reusable, cost-effective business centers that provide business services. Business services define the way service centers interact and exchange information and assets to achieve business goals. BSC modeling offers many advantages over traditional techniques, such as reuse, simplicity, implementation autonomy, and responsiveness. On the other hand, defining and modeling business processes (BP) is a critical factor in improving business performance. We propose a top-down approach from the business level to the operational level, taking advantages of both BSC and BP approaches. Using the guidelines described in this framework, business designers can use both BSC and BP techniques to provide an end-to-end view of business operations. In a climate of constant and unpredictable change, synergy between process thinking and service center thinking becomes essential to the success of enterprises.
... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds... more ... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds1, David Amid2, Ateret Anaby-Tavor2, Matthew Callery1, Michael Desmond1, Jacqueline de Vries1, Amit Fisher2, Sophia Krasikov1 ...
Pre-requirements analysis requires modeling tools with unprecedented flexibility. The Business In... more Pre-requirements analysis requires modeling tools with unprecedented flexibility. The Business Insight Toolkit (BITKit) is a prototype of a new kind of modeling tool, aimed at offering the flexibility of office tools along with many of the advantages of modeling tools.
Diagrams play a key role in the information systems domain. However to be meaningful, the diagram... more Diagrams play a key role in the information systems domain. However to be meaningful, the diagrams are understood by interpreting visual cues in specific, conventionalized ways, termed conceptual models. One of the major pain points of conceptual models, specified as ...
Component business modeling (CBM) serves as a powerful analytical framework for reasoning about t... more Component business modeling (CBM) serves as a powerful analytical framework for reasoning about the business as a set of business components that collaborate through the provision and consumption of business services. This paper proposes and illustrates a method to calculate the relative importance of the entities that make up a componentized enterprise architecture. The proposed method includes a formal definition
Businesses recently began shifting from proprietary models towards industry standards. Today, whe... more Businesses recently began shifting from proprietary models towards industry standards. Today, when businesses are faced with medium and large SOA projects, they strive to standardize their business process models, information models, and message models by complying with known industry standards. As service orientation and composition become more important, these standards also become critical for efficient SOA integration. However, in doing
Business analysts, business architects, and solution consultants use a variety of practices and m... more Business analysts, business architects, and solution consultants use a variety of practices and methods in their quest to understand business. The resulting work products could end up being transitioned into the formal world of software requirement definitions or as recommendations for all kinds of business activities. We describe an empirical study about the nature of these methods, diagrams, and home-grown conceptual models as reflected in real practice at IBM. We identify the models as artifacts of “enterprise conceptual modeling”. We study important features of these models, suggest practical classifications, and discuss their usage. Our survey shows that the “enterprise conceptual modeling” arena presents a variety of descriptive models, each used by a relatively small group of colleagues. Together they form a “long tail” that extends from “drawings” on one end to “standards” on the other.
... Judging from real life experience, there is a great need for variability in the business ... ... more ... Judging from real life experience, there is a great need for variability in the business ... The result of the entire vector mapping is: <Sign Insurance Policy, Customer Dialog, CRM ... only the extensibility aspect, which is crucial for customizing the various modeling editors created for ...
Business analysts, business architects, and solution consultants use a variety of practices and m... more Business analysts, business architects, and solution consultants use a variety of practices and methods in their quest to understand business. The resulting work products could end up being transitioned into the formal world of software requirement definitions or as recommendations for all kinds of business activities. We describe an empirical study about the nature of these methods, diagrams, and home-grown conceptual models as reflected in real practice at IBM. We identify the models as artifacts of “enterprise conceptual modeling”. We study important features of these models, suggest practical classifications, and discuss their usage. Our survey shows that the “enterprise conceptual modeling” arena presents a variety of descriptive models, each used by a relatively small group of colleagues. Together they form a “long tail” that extends from “drawings” on one end to “standards” on the other.
... Judging from real life experience, there is a great need for variability in the business ... ... more ... Judging from real life experience, there is a great need for variability in the business ... The result of the entire vector mapping is: <Sign Insurance Policy, Customer Dialog, CRM ... only the extensibility aspect, which is crucial for customizing the various modeling editors created for ...
... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds... more ... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds1, David Amid2, Ateret Anaby-Tavor2, Matthew Callery1, Michael Desmond1, Jacqueline de Vries1, Amit Fisher2, Sophia Krasikov1 ...
Component Business Modeling (CBM) designs a framework for defining non-overlapping, independent, ... more Component Business Modeling (CBM) designs a framework for defining non-overlapping, independent, reusable, cost-effective business components or service centers that provide business services. CBM is gaining broad acceptance in today's marketplace. On the other hand, compliance with industry standards is becoming an imperative in today's enterprises. We propose a bottom-up method for deriving business components from industry standards, based on the artifact-centric approach. In a climate of constant and unpredictable change, alignment between service centers and industry standards becomes essential to the success of enterprises.
International Journal of Services Operations and Informatics, 2008
... Segev is currently the technical lead for the SWOPS workforce management tool, and is an IBM ... more ... Segev is currently the technical lead for the SWOPS workforce management tool, and is an IBM research sub-strategist in the area of Services Analytics and Optimisation. 1 Introduction The beginning of the 21st century marks the era in which the structure of business begins to ...
e-Commerce companies acknowledge that customers are their most important asset and that it is imp... more e-Commerce companies acknowledge that customers are their most important asset and that it is imperative to estimate the potential value of this asset. In conventional marketing, one of the widely accepted methods for evaluating customer value uses models known as Customer Lifetime Value (CLV). However, these existing models suffer from two major shortcomings: They either do not take into account significant attributes of customer behavior unique to e-Commerce, or they do not provide a method for generating specific models from the large body of relevant historical data that can be easily collected in e-Commerce sites. This paper describes a general modeling approach, based on Markov Chain Models, for calculating customer value in the e-Commerce domain. This approach extends existing CLV models, by taking into account a new set of variables required for evaluating customers value in an e-Commerce environment. In addition, we describe how data-mining algorithms can aid in deriving such a model, thereby taking advantage of the historical customer data available in such environments. We then present an application of this modeling approach—the creation of a model for online auctions—one of the fastest-growing and most lucrative types of e-Commerce. The article also describes a case study, which demonstrates how our model provides more accurate predictions than existing conventional CLV models regarding the future income generated by customers.
Business service centers (BSC) design a framework for defining non-overlapping, independent, reus... more Business service centers (BSC) design a framework for defining non-overlapping, independent, reusable, cost-effective business centers that provide business services. Business services define the way service centers interact and exchange information and assets to achieve business goals. BSC modeling offers many advantages over traditional techniques, such as reuse, simplicity, implementation autonomy, and responsiveness. On the other hand, defining and modeling business processes (BP) is a critical factor in improving business performance. We propose a top-down approach from the business level to the operational level, taking advantages of both BSC and BP approaches. Using the guidelines described in this framework, business designers can use both BSC and BP techniques to provide an end-to-end view of business operations. In a climate of constant and unpredictable change, synergy between process thinking and service center thinking becomes essential to the success of enterprises.
... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds... more ... Conceptual Architecture and Research Challenges Harold Ossher1, Rachel Bellamy1, Ian Simmonds1, David Amid2, Ateret Anaby-Tavor2, Matthew Callery1, Michael Desmond1, Jacqueline de Vries1, Amit Fisher2, Sophia Krasikov1 ...
Pre-requirements analysis requires modeling tools with unprecedented flexibility. The Business In... more Pre-requirements analysis requires modeling tools with unprecedented flexibility. The Business Insight Toolkit (BITKit) is a prototype of a new kind of modeling tool, aimed at offering the flexibility of office tools along with many of the advantages of modeling tools.
Diagrams play a key role in the information systems domain. However to be meaningful, the diagram... more Diagrams play a key role in the information systems domain. However to be meaningful, the diagrams are understood by interpreting visual cues in specific, conventionalized ways, termed conceptual models. One of the major pain points of conceptual models, specified as ...
Component business modeling (CBM) serves as a powerful analytical framework for reasoning about t... more Component business modeling (CBM) serves as a powerful analytical framework for reasoning about the business as a set of business components that collaborate through the provision and consumption of business services. This paper proposes and illustrates a method to calculate the relative importance of the entities that make up a componentized enterprise architecture. The proposed method includes a formal definition
Businesses recently began shifting from proprietary models towards industry standards. Today, whe... more Businesses recently began shifting from proprietary models towards industry standards. Today, when businesses are faced with medium and large SOA projects, they strive to standardize their business process models, information models, and message models by complying with known industry standards. As service orientation and composition become more important, these standards also become critical for efficient SOA integration. However, in doing
Business analysts, business architects, and solution consultants use a variety of practices and m... more Business analysts, business architects, and solution consultants use a variety of practices and methods in their quest to understand business. The resulting work products could end up being transitioned into the formal world of software requirement definitions or as recommendations for all kinds of business activities. We describe an empirical study about the nature of these methods, diagrams, and home-grown conceptual models as reflected in real practice at IBM. We identify the models as artifacts of “enterprise conceptual modeling”. We study important features of these models, suggest practical classifications, and discuss their usage. Our survey shows that the “enterprise conceptual modeling” arena presents a variety of descriptive models, each used by a relatively small group of colleagues. Together they form a “long tail” that extends from “drawings” on one end to “standards” on the other.
... Judging from real life experience, there is a great need for variability in the business ... ... more ... Judging from real life experience, there is a great need for variability in the business ... The result of the entire vector mapping is: <Sign Insurance Policy, Customer Dialog, CRM ... only the extensibility aspect, which is crucial for customizing the various modeling editors created for ...
Uploads