Implementing a beneficiary-driven and recipient-focused process model of ISO 9001:2000 QMS to arc... more Implementing a beneficiary-driven and recipient-focused process model of ISO 9001:2000 QMS to archieve best practises in teaching and learning: a case study of a faculty. Md. Ariff, Mohd. ... ID Code: 20531. Deposited By: Liza Porijo. Last Modified: 28 Dec 2011 23:55. ...
IOP Conference Series: Materials Science and Engineering, 2014
E-satisfaction (eSAT) is an important success factor of online service providers such as social n... more E-satisfaction (eSAT) is an important success factor of online service providers such as social networking sites (SNSs). The utilitarian and hedonic information systems are crucial in determining users' eSAT of SNSs, especially among young users. The utilitarian aspect of an information system is productivity-oriented which aims to enhance the users' task performance, and it is important in measuring eSAT of SNSs. In this study, the original constructs of Perceived Ease of Use (PEOU) and Perceived Usefulness (PU) of TAM of utilitarian information system was first developed in this research framework. The use of SNSs, such as Facebook, is pleasure-oriented, in which self-fulfilling values to the users are important in determining users' satisfaction towards the SNSs. Therefore, Perceived Enjoyment (PE) of hedonic information system is added to the framework. Thus, the research framework of this study includes both utilitarian (PEOU and PU) and hedonic (PE) aspects of information systems to determine Malaysian young users' eSAT in the usage of Facebook, a social networking site. In this framework, the effects of PEOU, PU and PE on eSAT in the usage of Facebook are examined among Facebook's users in the age of 18 – 24 years old. The effects of PEOU on PU and PE are also examined. Online questionnaire survey was employed and a total of 384 sets of questionnaires were gathered from users of Facebook. The results indicated that PEOU has positive effects on PU and PE in the context of Facebook. In addition, PEOU, PU and PE are also found to have positive effects on eSAT. PE of hedonic information system exerted higher effect on eSAT, compared to PEOU and PU of utilitarian information system, highlighting the importance of pleasure orientation in the usage of Facebook of SNSs. Managerial and theoretical implications of the study are discussed in term of measuring and enhancing users' eSAT in the usage of SNSs, particularly Facebook.
Internet banking is an outstanding application based on using Internet. Previous research has fou... more Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty.
Implementing a beneficiary-driven and recipient-focused process model of ISO 9001:2000 QMS to arc... more Implementing a beneficiary-driven and recipient-focused process model of ISO 9001:2000 QMS to archieve best practises in teaching and learning: a case study of a faculty. Md. Ariff, Mohd. ... ID Code: 20531. Deposited By: Liza Porijo. Last Modified: 28 Dec 2011 23:55. ...
IOP Conference Series: Materials Science and Engineering, 2014
E-satisfaction (eSAT) is an important success factor of online service providers such as social n... more E-satisfaction (eSAT) is an important success factor of online service providers such as social networking sites (SNSs). The utilitarian and hedonic information systems are crucial in determining users' eSAT of SNSs, especially among young users. The utilitarian aspect of an information system is productivity-oriented which aims to enhance the users' task performance, and it is important in measuring eSAT of SNSs. In this study, the original constructs of Perceived Ease of Use (PEOU) and Perceived Usefulness (PU) of TAM of utilitarian information system was first developed in this research framework. The use of SNSs, such as Facebook, is pleasure-oriented, in which self-fulfilling values to the users are important in determining users' satisfaction towards the SNSs. Therefore, Perceived Enjoyment (PE) of hedonic information system is added to the framework. Thus, the research framework of this study includes both utilitarian (PEOU and PU) and hedonic (PE) aspects of information systems to determine Malaysian young users' eSAT in the usage of Facebook, a social networking site. In this framework, the effects of PEOU, PU and PE on eSAT in the usage of Facebook are examined among Facebook's users in the age of 18 – 24 years old. The effects of PEOU on PU and PE are also examined. Online questionnaire survey was employed and a total of 384 sets of questionnaires were gathered from users of Facebook. The results indicated that PEOU has positive effects on PU and PE in the context of Facebook. In addition, PEOU, PU and PE are also found to have positive effects on eSAT. PE of hedonic information system exerted higher effect on eSAT, compared to PEOU and PU of utilitarian information system, highlighting the importance of pleasure orientation in the usage of Facebook of SNSs. Managerial and theoretical implications of the study are discussed in term of measuring and enhancing users' eSAT in the usage of SNSs, particularly Facebook.
Internet banking is an outstanding application based on using Internet. Previous research has fou... more Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty.
Uploads
Papers by Mohd Bin