FAQ
What is a Costco Digital Shop Card?
A Costco Digital Shop Card is an electronic gift card that is sent via email and redeemed using your smartphone or by bringing a printed copy with you when you visit a Costco location. Costco Digital Shop Cards are available for purchase on Costco.com and are issued for select promotions and a variety of other uses. Digital Shop Cards received from costco@digitalshopcard.costco.com are valid and yours to use!
Costco Digital Shop Cards may be used to shop at any Costco location or online at Costco.com and Costco.ca. At this time, Digital Shop Cards cannot be redeemed at Food Court kiosks or Gas Stations.
I was supposed to receive a Digital Shop Card from Costco, but it has not arrived. What should I do?
Occasionally Digital Shop Cards are intercepted by spam filters; please check your spam folder for an email from costco@digitalshopcard.costco.com. If you are still unable to locate it, please contact Costco Customer Service for further assistance.
When will I receive the Shop Card from your recent promotion?
New Costco members will receive their Digital Costco Shop Card by email within 2 weeks of sign-up.
What is the difference between each type of membership?
- Executive Membership:
- $120.00 Annual membership fee ($60 membership fee, plus $60 upgrade fee)*
- Includes a free Household Card
- Valid at all Costco locations worldwide
- Annual 2% Reward on qualified Costco purchases (terms and conditions apply)
- Additional benefits and greater savings on Costco Services
- Extra benefits on select Costco Travel products
- Gold Star Membership:
- $60.00 Annual membership fee*
- Includes a free Household Card
- Valid at all Costco locations worldwide
You can find more details on each type of membership and even sign up right here. Please keep in mind that the Costco double guarantee applies to all membership levels. That means we guarantee both your membership and our products with a refund† if they don’t meet your satisfaction.
*Plus applicable sales tax.
†Limitations apply. See the membership counter or Costco.com for details.
Where can I find Costco’s Membership Privileges and Conditions?
You can find Costco Member Privileges & Conditions here.
If you have any questions, please visit the membership counter at any Costco Warehouse location or contact Costco Customer Service.
Can other people use my membership card?
The Costco membership card is non-transferable, but there are several ways to share the experience with family and friends. Anyone with a card can bring up to two guests to the Warehouse during each visit. Keep in mind that purchasing items is exclusive to Costco members.
If you’re the Primary Member or Account Manager, you can assign your free household card to one other person in your home. That way they’ll also get the benefits of a Costco membership. To add someone, sign in and head to Account Details in your Costco.com Account. You can add a person to your household in your Account Details section, and they can pick up their card at the membership counter of your closest Costco.
About Costco
Costco is a membership-based warehouse club that offers a wide range of products at discounted prices. It operates in multiple countries and is known for providing high-quality products and excellent customer service. With various departments, including groceries, electronics, appliances, furniture, and more, Costco is a one-stop-shop for many consumers. The company offers both online shopping and physical warehouse locations, and its members enjoy exclusive benefits and savings on a wide selection of products.
