Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality
Abstract
A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent.
- Publication:
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arXiv e-prints
- Pub Date:
- March 2024
- DOI:
- 10.48550/arXiv.2403.09883
- arXiv:
- arXiv:2403.09883
- Bibcode:
- 2024arXiv240309883K
- Keywords:
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- Computer Science - Human-Computer Interaction