Massive-scale peer-to-peer vacation accommodation has become one of the most relevant recent tren... more Massive-scale peer-to-peer vacation accommodation has become one of the most relevant recent trends in the tourism industry. The phenomenon coincides in time with the emergence of the millennial generation alleged to influence a distinctive behavior. Grounded in the Social Exchange Theory, the study presents a comparative analysis of millennial residents’ and previous generations’ support for P2P vacation accommodations. The article explores differences in support for the new activity, in the perception of its impacts, and on how the residents back their support. A quantitative survey was conducted with a sample of 1,285 residents from Tenerife (Spain), a major international tourist destination with a large number of P2P vacation accommodations. Results reveal that millennial residents display more support for P2P vacation accommodations. However, it is not based on structural differences in how they build their support, rather on a greater perception of positive economic, socio-cul...
An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism... more An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism destinations, especially for resorts that have reached their mature stage and must therefore ensure customer retention to remain competitive. This paper analyses and measures tourist satisfaction with one of the most popular and mature resorts of the Mediterranean, the Balearic Islands. From their findings, the authors examine how satisfaction is generated through its main antecedents: sacrifice and perceived quality. The results show that, by measuring satisfaction as a multidimensional construct, it is possible to detect the key variables in the generation of overall satisfaction. The results also reveal differences in the generation of satisfaction when the tourist is a repeat visitor. The authors also discuss whether the model can be extended to different nationalities, origins or cultural values.
Academic literature and empirical studies have demonstrated that consumer satisfaction is a good ... more Academic literature and empirical studies have demonstrated that consumer satisfaction is a good indicator of the financial results of businesses and tourist destinations. An analysis of tourist satisfaction and how to improve satisfaction levels is therefore crucial, not just for business profits but also for a destination's economic development, especially in the case of resorts that have reached a mature stage of development where visitors must be conserved in order to remain competitive. The aims of this article are to analyze and measure tourist satisfaction with one of the most popular, mature resorts in the Mediterranean, the Balearic Islands, and, from these results, to detect differences in tourist satisfaction depending on their nationality. The results show that by measuring satisfaction as a multidimensional construct, it is possible to identify the key variables in generating overall satisfaction. At the same time, the results also help decision makers at destinatio...
Información del artículo Actitud del residentes en destinos turísticos insulares: un análisis com... more Información del artículo Actitud del residentes en destinos turísticos insulares: un análisis comparativo.
Abstract: An analysis of tourist satisfaction and how to improve satisfaction levels is crucial f... more Abstract: An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism destinations, especially for resorts that have reached their mature stage and must therefore ensure customer retention to remain competitive. This paper analyses and ...
Localización: La diversificación y la desestacionalización del sector turístico/IV Congreso de Tu... more Localización: La diversificación y la desestacionalización del sector turístico/IV Congreso de Turismo Universidad y Empresa/David Vicente Blanquer Criado (dir. congr.), José Enrique Bigné Alcañiz (aut.), 2002, ISBN 84-8442-456-1, págs. 57-78
Información del artículo La importancia del turismo de reuniones en destinos turísticos vacaciona... more Información del artículo La importancia del turismo de reuniones en destinos turísticos vacacionales tradicionales. El caso de Balears.
La Red IDOi (Investigacion Docencia e Innovacion;) fue creada en el curso 2006/2007 con el objeti... more La Red IDOi (Investigacion Docencia e Innovacion;) fue creada en el curso 2006/2007 con el objetivo de investigar e innovar en temas docentes [https://web.ua.es/es/idoi/presentacion.html]. Este curso, el trabajo del equipo se ha planteado desde una doble perspectiva. Por un lado, continuar con el “Proyecto Reciclaje” iniciado en el curso 2016/17. El objetivo es conocer la sensibilidad que existe en el entorno universitario hacia el reciclaje y realizar una actividad docente que involucrara a los estudiantes y repercutiera en el conjunto de la comunidad universitaria. En concreto realizar un spot para dar a conocer la nueva categoria de reciclaje de la UA (el material de escritura) y, trabajar en la puesta en valor del reciclado y de los medios y lugares para el reciclaje en el entorno universitario implantando contenedores utiles y acordes a la estetica existente. Por otro, consolidar el “Proyecto Speaking Library” iniciado hace dos anos (consistente en la grabacion y publicacion de...
Purpose Peer-to-peer (P2P) vacation accommodation has recently emerged as a disruptive new form o... more Purpose Peer-to-peer (P2P) vacation accommodation has recently emerged as a disruptive new form of tourism development. Its potential negative impacts (economic, socio-cultural and environmental) may make residents feel at risk. Therefore, this paper aims to explore residents’ risk perceptions related to the growth of P2P vacation accommodation. Design/methodology/approach The empirical study was conducted in Mallorca (Spain) among 529 residents and a cluster analysis was carried out. Findings Results indicate clearly differentiated sociodemographic and attitudinal profiles, which can be classified into four tourist types. The conclusions of the paper suggest implications for tourist managers. Originality/value In the field of tourism studies, risk perception has been explored from the perspective of both tourists and hosts. To date, however, residents’ perception of risk has received little attention. Given the importance of resident-tourist interaction in fostering successful dest...
espanolEste articulo analiza de forma descriptiva las politicas industriales aplicadas en las Isl... more espanolEste articulo analiza de forma descriptiva las politicas industriales aplicadas en las Islas Baleares y el papel que el desarrollo tecnologico y la innovacion desempenan en su estrategia. Esta tienen como ejes centrales el establecimiento de unos vinculos y trabajo en equipo con el sector, de tal manera que sea realmente posible actuar como agente dinamizador del mismo (estrategia a corto y medio plazo) y la creacion de una cultura de innovacion en un sentido amplio para esta region (estrategia a largo plazo) y es analizada a traves de la revision de las actuaciones de las diferentes unidades con responsabilidad en este ambito (Direccio General de Promocio Industrial, Institut Balear d'Innovacio Empresarial, Conselleria d'Energia e Innovacio). Para concluir, se analizan las politicas desarrolladas, tanto desde su vertiente teorica como practica. EnglishThis article examines in a descriptive way the industrial policy in the Balearic Islands and the role that technologi...
Massive-scale peer-to-peer vacation accommodation has become one of the most relevant recent tren... more Massive-scale peer-to-peer vacation accommodation has become one of the most relevant recent trends in the tourism industry. The phenomenon coincides in time with the emergence of the millennial generation alleged to influence a distinctive behavior. Grounded in the Social Exchange Theory, the study presents a comparative analysis of millennial residents’ and previous generations’ support for P2P vacation accommodations. The article explores differences in support for the new activity, in the perception of its impacts, and on how the residents back their support. A quantitative survey was conducted with a sample of 1,285 residents from Tenerife (Spain), a major international tourist destination with a large number of P2P vacation accommodations. Results reveal that millennial residents display more support for P2P vacation accommodations. However, it is not based on structural differences in how they build their support, rather on a greater perception of positive economic, socio-cul...
An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism... more An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism destinations, especially for resorts that have reached their mature stage and must therefore ensure customer retention to remain competitive. This paper analyses and measures tourist satisfaction with one of the most popular and mature resorts of the Mediterranean, the Balearic Islands. From their findings, the authors examine how satisfaction is generated through its main antecedents: sacrifice and perceived quality. The results show that, by measuring satisfaction as a multidimensional construct, it is possible to detect the key variables in the generation of overall satisfaction. The results also reveal differences in the generation of satisfaction when the tourist is a repeat visitor. The authors also discuss whether the model can be extended to different nationalities, origins or cultural values.
Academic literature and empirical studies have demonstrated that consumer satisfaction is a good ... more Academic literature and empirical studies have demonstrated that consumer satisfaction is a good indicator of the financial results of businesses and tourist destinations. An analysis of tourist satisfaction and how to improve satisfaction levels is therefore crucial, not just for business profits but also for a destination's economic development, especially in the case of resorts that have reached a mature stage of development where visitors must be conserved in order to remain competitive. The aims of this article are to analyze and measure tourist satisfaction with one of the most popular, mature resorts in the Mediterranean, the Balearic Islands, and, from these results, to detect differences in tourist satisfaction depending on their nationality. The results show that by measuring satisfaction as a multidimensional construct, it is possible to identify the key variables in generating overall satisfaction. At the same time, the results also help decision makers at destinatio...
Información del artículo Actitud del residentes en destinos turísticos insulares: un análisis com... more Información del artículo Actitud del residentes en destinos turísticos insulares: un análisis comparativo.
Abstract: An analysis of tourist satisfaction and how to improve satisfaction levels is crucial f... more Abstract: An analysis of tourist satisfaction and how to improve satisfaction levels is crucial for tourism destinations, especially for resorts that have reached their mature stage and must therefore ensure customer retention to remain competitive. This paper analyses and ...
Localización: La diversificación y la desestacionalización del sector turístico/IV Congreso de Tu... more Localización: La diversificación y la desestacionalización del sector turístico/IV Congreso de Turismo Universidad y Empresa/David Vicente Blanquer Criado (dir. congr.), José Enrique Bigné Alcañiz (aut.), 2002, ISBN 84-8442-456-1, págs. 57-78
Información del artículo La importancia del turismo de reuniones en destinos turísticos vacaciona... more Información del artículo La importancia del turismo de reuniones en destinos turísticos vacacionales tradicionales. El caso de Balears.
La Red IDOi (Investigacion Docencia e Innovacion;) fue creada en el curso 2006/2007 con el objeti... more La Red IDOi (Investigacion Docencia e Innovacion;) fue creada en el curso 2006/2007 con el objetivo de investigar e innovar en temas docentes [https://web.ua.es/es/idoi/presentacion.html]. Este curso, el trabajo del equipo se ha planteado desde una doble perspectiva. Por un lado, continuar con el “Proyecto Reciclaje” iniciado en el curso 2016/17. El objetivo es conocer la sensibilidad que existe en el entorno universitario hacia el reciclaje y realizar una actividad docente que involucrara a los estudiantes y repercutiera en el conjunto de la comunidad universitaria. En concreto realizar un spot para dar a conocer la nueva categoria de reciclaje de la UA (el material de escritura) y, trabajar en la puesta en valor del reciclado y de los medios y lugares para el reciclaje en el entorno universitario implantando contenedores utiles y acordes a la estetica existente. Por otro, consolidar el “Proyecto Speaking Library” iniciado hace dos anos (consistente en la grabacion y publicacion de...
Purpose Peer-to-peer (P2P) vacation accommodation has recently emerged as a disruptive new form o... more Purpose Peer-to-peer (P2P) vacation accommodation has recently emerged as a disruptive new form of tourism development. Its potential negative impacts (economic, socio-cultural and environmental) may make residents feel at risk. Therefore, this paper aims to explore residents’ risk perceptions related to the growth of P2P vacation accommodation. Design/methodology/approach The empirical study was conducted in Mallorca (Spain) among 529 residents and a cluster analysis was carried out. Findings Results indicate clearly differentiated sociodemographic and attitudinal profiles, which can be classified into four tourist types. The conclusions of the paper suggest implications for tourist managers. Originality/value In the field of tourism studies, risk perception has been explored from the perspective of both tourists and hosts. To date, however, residents’ perception of risk has received little attention. Given the importance of resident-tourist interaction in fostering successful dest...
espanolEste articulo analiza de forma descriptiva las politicas industriales aplicadas en las Isl... more espanolEste articulo analiza de forma descriptiva las politicas industriales aplicadas en las Islas Baleares y el papel que el desarrollo tecnologico y la innovacion desempenan en su estrategia. Esta tienen como ejes centrales el establecimiento de unos vinculos y trabajo en equipo con el sector, de tal manera que sea realmente posible actuar como agente dinamizador del mismo (estrategia a corto y medio plazo) y la creacion de una cultura de innovacion en un sentido amplio para esta region (estrategia a largo plazo) y es analizada a traves de la revision de las actuaciones de las diferentes unidades con responsabilidad en este ambito (Direccio General de Promocio Industrial, Institut Balear d'Innovacio Empresarial, Conselleria d'Energia e Innovacio). Para concluir, se analizan las politicas desarrolladas, tanto desde su vertiente teorica como practica. EnglishThis article examines in a descriptive way the industrial policy in the Balearic Islands and the role that technologi...
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